Cindy Hottya Email & Phone Number

Lancaster, Ca

Lancaster, Ca

There are really 2 sides to being a librarian. The visible side is truly enjoyable: storytelling to children, helping kids find books they might like to read, and organizing and maintaining the book collection. The invisible side is also very gratifying: cataloging, metadata, databases and structure. • Organize and manage a small library to provide an engaging, supportive learning environment while fostering an enthusiasm for reading within the Preschool to 6th grade population• Oversee and coordinate the conversion of the entire library's card catalog to a digital format for easier checkout and inventory• Select, procure, and maintain books and magazines for the library• Prepare lesson plans for students in grades 2-6• Storytelling to students in Preschool - 1st grades• Classroom management

E-Commerce

Darling Pet Boutique was an online retail store, so this was primarily a telecommuting position. When not at the desk, I also assisted in order fulfillment and shipping. • Responsible for continually updating website to showcase promotions and new merchandise using Photoshop • Managed the entire scope of customer service and support, including answering phone calls, emails, and responding to customer inquiries in a timely and courteous manner • Attended industry events and conferences, establishing new vendor relationships • Created and maintained databases of inventory, vendor details, and transaction information • Maintained communication with vendors regarding item availability, order confirmation, and shipping

Greater San Diego Area

I worked in an office with one other Counselor, so the student population was split in half and I was in charge of over 250 files. Along with our Director, that office ran like a well-oiled machine. • Constant communication with students, parents and staff• Processed all incoming file completion paperwork including electronic submissions, reviewed all documents for their accuracy and completion and made/required corrections as necessary. Maintained all records to track and ensure timely file completion according to regulations • Oversaw all aspects of student loan processing• Coordinated with other offices to verify aid eligibility and disbursement• Performed file verification on 30% of the applicant pool and assisting in audit preparation• Presented Financial Aid workshops to prospective/new students and their families

Palmdale And San Diego, Ca

It was this job that really cemented my passion for helping people and going beyond the expected customer service level. Successfully performing in various roles, I started at the bottom and worked my way up to the top. • As a Management trainee, trained 15 new advisors in the White Barn Candle Company division of BBW (in San Diego) and ensured all advisors were performing to company expectations • Planned out and executed detailed wall and sales floor moves for upcoming promotions • Assisted in 5 new store setups and openings • As a Stock Manager, cataloged inventory and oversaw computer programs for inventory control • Scheduled and supervised a team of 3-5 individuals to help manage stock room operations • As a Wrap Desk Coordinator, trained new advisors, performed store opening and closing routines • Supervised the running of the cash registers and performed upper level transactions • As an Advisor, assisted management team in making daily sales goals • Provided excellent customer service and speedy problem resolution

Master Of Library & Information Science (Mlis), With An Advanced Certificate In Strategic Management Of Digital Assets And Services, 3.88

Activities and Societies: ALA, ALSC, PLA, AASL, The Honor Society of Phi Kappa Phi

Bachelor Of Science (B.S.), Business Management, 3.73

Education record