Cindy H. Email & Phone Number

Taiwan

Product Marketing, Customer Success and Business Development for the Global Market• Customer Onboarding & Training: Led onboarding and training initiatives for US and Global customers, significantly improving customer experience. Successfully closed most global tickets and reduced wait times by 50%, enhancing overall service efficiency.• Lead Generation & Conversion: Conducted targeted email campaigns through ZoomInfo and marketing automation. Improved conversion rates by 3% through… Show more Product Marketing, Customer Success and Business Development for the Global Market• Customer Onboarding & Training: Led onboarding and training initiatives for US and Global customers, significantly improving customer experience. Successfully closed most global tickets and reduced wait times by 50%, enhancing overall service efficiency.• Lead Generation & Conversion: Conducted targeted email campaigns through ZoomInfo and marketing automation. Improved conversion rates by 3% through focused outreach efforts.• Customer Success & Account Management: Managed end-to-end customer care, including technical support resolutions and account management. Achieved 5-star reviews across 80% of resolved tickets, demonstrating high levels of customer satisfaction and loyalty. Enhanced customer happiness by providing a dedicated contact window, improving overall client experience.• Project Execution: Maintained a 90% on-time project completion rate, demonstrating strong project management skills and commitment to delivering results. Show less

Taipei City, Taiwan

LATAM B2B Sales, Marketing, Business Development, Regulatory Affairs, Customer Support• Spearheaded the development and execution of targeted business plans and market penetration strategies, resulting in significant growth by leveraging insights from customer requirements, market potential, regulatory factors, and emerging business branches.• Possess extensive knowledge in professional audio-video and KVM (Keyboard, Video, and Mouse) technology, facilitating seamless integration… Show more LATAM B2B Sales, Marketing, Business Development, Regulatory Affairs, Customer Support• Spearheaded the development and execution of targeted business plans and market penetration strategies, resulting in significant growth by leveraging insights from customer requirements, market potential, regulatory factors, and emerging business branches.• Possess extensive knowledge in professional audio-video and KVM (Keyboard, Video, and Mouse) technology, facilitating seamless integration and advanced solutions for clients.• Revamp project pipeline growth (50%) and total market growth (10%).• Actively supported in analysis, certification, and verification of electrical compliance (NOM-019), based on target market. Show less

Taipei City, Taiwan

Customer support, FAQ Copywriting, SEO, Google Analytics, Content Localization• Plan and implement Google analytics engagement campaigns for mobile applications in multiple platforms with content localization for the Spanish speaking market. • Played a pivotal role as a bridge between customers and the development team, actively tracking, monitoring, and processing market feedback to enhance product offerings and ensure customer satisfaction across the board, with user voice… Show more Customer support, FAQ Copywriting, SEO, Google Analytics, Content Localization• Plan and implement Google analytics engagement campaigns for mobile applications in multiple platforms with content localization for the Spanish speaking market. • Played a pivotal role as a bridge between customers and the development team, actively tracking, monitoring, and processing market feedback to enhance product offerings and ensure customer satisfaction across the board, with user voice technology. • Led comprehensive product market research initiatives in Brazil and Mexico, driving successful localization strategies and achieving significant market share growth in these key territories Show less

Tegucigalpa, Honduras

Entire infrastructure project planning and tracking• Effectively managed and supervised the end-to-end lifecycle of 17 government-funded projects, consistently delivering results up to 10% under budget and within stipulated timelines, showcasing a commitment to cost-efficiency and project excellence.

Choluteca, Honduras

For the municipality of El Triunfo, Choluteca, and the Association of South Municipalities (NASMAR)Highlights: ★ Basic Land Surveying Skills Tutorial - Staff training about basic land surveying skills and the use of the Total Station. Duties:• Approving and Issuing in the making of digital blueprints, and design.• Preparation of cost sheets and project budgeting• Land Surveys using modern equipment (TST)• Preparing monthly progress reports to be submitted to… Show more For the municipality of El Triunfo, Choluteca, and the Association of South Municipalities (NASMAR)Highlights: ★ Basic Land Surveying Skills Tutorial - Staff training about basic land surveying skills and the use of the Total Station. Duties:• Approving and Issuing in the making of digital blueprints, and design.• Preparation of cost sheets and project budgeting• Land Surveys using modern equipment (TST)• Preparing monthly progress reports to be submitted to Project director• Survey and quantification of on-site work Show less

Master Of Business Administration (M.B.A.), Business/Commerce, General

Activities and Societies: International Association The International MBA (IMBA) program offered by National Chengchi University (NCCU).

Bachelor’S Degree, Civil Engineering

UNITEC is a Global University and the only one in Honduras that offers a wide international academic mobility for students. Part.