Be responsible for the customer service team management and sales target achievement including online orders and offline shop，offline shop daily operation，including part of products purchasingSet up and improve offline shop sales employee work's process，including shift schedule arrangementDeal with customer after-sales issues Maintain VIPs relationship and develop potential customer to become VIPContribute to marketing department work such as social media updated，like as a online anchor for taobao shop

Focus on technical background, commercial & supporting positions in the chemical industry

Focus on chemical industry and technical and R&D function positions.

2007.8-2008.7,as a TRS, responsible for recommending insurances and additional service of creditcard to customers of CMB. 2008.8-2009.8, as a QC Inspector, responsible for reviewing the sales recordings of TSR,and assuring the benifit of coustomer.2009.8-2010.7 as a team leader of replacement, responsible for team management and achieving sales targets.