Cindy Turner Email and Phone Number

Work as a freelance e-learning designer/developer with organizations across the country:TASN Autism and Tertiary Behavior Supports (2/17 - 4/19)Develop e-learning for educators working with children with autism. Work effectively with subject matter experts, organize content for effective instruction, and design courses with lots of interactivity and appealing graphics/layouts. Artisan E-learning (6/16 - 4/17)Develop e-learning courses for various organizations, creating engaging interactivity, incorporating audio, locating and selecting meaningful visuals, and implementing complex navigational requirements.Oregon State University (4/16 - 6/20)Develop e-learning courses for university continuing education programs and various organizations. Work effectively with subject matter experts, write and edit content for effective instruction, and design courses with lots of interactivity and appealing graphics/layouts. BTS Consulting (10/15 – 6/16)Designed and developed a change management solution for the enterprise-wide roll out of SAP’s S4/HANA product. The solution was a challenging digital game-like experience with videos. Committee for Children (5/13 – 10/15)Designed and developed scenario-based e-learning modules sold to schools worldwide, working with a team of illustrators, voice artists, and video producers. Hired and managed a team of e-learning developers, created e-learning standards, and developed/oversaw project schedules.Researched and wrote original content and scripts for e-learning audio and videos, and created innovative teaching aids attached to courses as resources.National Veterinary Associates (8/11 – 4/13)Acted as a SME, researcher, and writer to develop original and targeted course content. Developed e-learning courses to address a wide range of issues within the organization: customer service, software adoption/usage, onboarding, financial analysis, teamwork, and decision-making.

Directed strategy and implementation of client training, certification, and consulting programs for five software products, growing the business from 250K to over 1.3M in annual revenue. Significant responsibilities and accomplishments included:• Oversaw all operations to run a field training program with over 3,000 clients a year, and managed and developed a team of trainers, instructional designers, and technical writers.• Revised primarily lecture- and functionally-based training classes to be hands-on and process-based and oversaw development of comprehensive training workbooks for all courses.• Developed sales tools and marketing collateral to drive up participation and revenue.• Initiated several new programs to drive product adoption through sales/training partners, including selling them training materials and creating special designations for ones with the most training and expertise.• Transitioned paper-based assessments to online assessments, which provided clients with immediate results and certificates.• Conceptualized, proposed, and implemented online customer knowledge bases, called “Answer Centers,” for all products, which were used both by customers and internally by technical support and reduced support calls significantly. • Received a Technology Award by Law Technology News for our “Jumpstart Consulting” program, which was conceived of and implemented by myself and my team.

Oversaw, developed, and implemented learning and development solutions for employees and managers. Significant responsibilities and accomplishments included:• Managed and developed a team of trainers, technical writers, and a knowledge manager.• Developed training programs to support HR and managers on initiatives such as onboarding new employees, improving performance, and rolling out new programs and products.• Created and implemented a SharePoint-based employee training portal that listed upcoming classes, online learning options, and learner support materials.• Developed processes and tools to meet training requirements to gain ISO certification (ISO status was successfully granted).• Developed an internal knowledge base for the customer support team and sales engineers, which increased collaboration and knowledge-sharing as well as customer satisfaction.• Conceived of and developed internal workshops called “Tech Talks” to teach employees about company technologies and products.

Created training and performance improvement solutions to support corporate and store employees. Significant responsibilities and accomplishments included:• Collaborated with the Quality Manager to develop programs to improve employee performance.• Spearheaded and developed a new consulting model and provided training consulting services to managers (needs analysis, training options/alternatives, project management, design and development advice, and implementation support).• Managed a complex nationwide implementation of a call center software application, providing direction, tools, and templates to a team of instructional designers and trainers.• Created role-specific classroom courses, as well as performance support tools.• Conducted train-the-trainer sessions to ensure trainers understood how to conduct classes and use materials.

Created training courses to support the implementation of a new financial system for the customer call center. Significant responsibilities and accomplishments included:• Conducted targeted needs analyses using interviews, online surveys, and job/task analysis, to better understand learning needs of call center agents.• Led a team of subject-matter experts to successfully develop a set of six courses to support the implementation of a new financial system.• Conducted train-the-trainer sessions to ensure that trainers understood how to conduct classes and use materials.

Created training curriculum to support call center employees in their knowledge of products, services, and internal systems. Significant responsibilities and accomplishments included:• Researched and obtained first hand experiences with mobile software and hardware in order to develop innovative classroom and e-learning training modules.• Conducted targeted needs analyses using first-hand observation, online surveys, and job/task analysis, to better understand learning needs of call center agents.

Developed e-learning courses for the U.S. Navy, on topics such as the Global Positioning System, historical sites, marine mammals, shipboard compliance, and proprietary software. • Researched and wrote original content for scripts and managed SME review process. • Developed storyboards that were handed off to e-learning designers.