Cindy Bender Email & Phone Number

Tea, Sd, Us

I currently lead a geographically dispersed consulting team comprised of multi-disciplinary Salesforce experts with oversight for multiple simultaneous client engagements. I deliver tailored advice and guidance as a Salesforce subject matter expert and influential strategic partner to numerous stakeholders. Achievements to date:• Continually enhance the Salesforce consulting practice by driving development and innovation programs in conjunction with key members of the senior executive committee.• Recruit, train, and mentor a team of Salesforce professionals on a global scale including direct reports.• Prepare comprehensive pre-sales and solution architecting proposals for new and existing clients.• Carry out intensive analysis of businesses to gather requirements (operational, technical, functional), identify pain points, and document high-level objectives before designing a strategic roadmap and statement of work.• Leverage outstanding communication skills to develop strong working relationships with clients.• Architect a solutions framework in alignment with Salesforce capability and the entire tech stack.• Act as a liaison between technical teams, functional teams, and the client to share information and resolve issues.• Identify growth opportunities throughout the portfolio by evaluating current and future client needs.• Utilize integrated systems to source data for solutions architecture/design and developed a range of custom reports/dashboards to enhance management decision-making.• Provide exceptional standards of training and coaching for end users to surpass client expectations.

Remote

I spearheaded a multi-million-dollar portfolio of projects with a mandate to deliver exceptional client satisfaction and sustainable portfolio growth. Highlights included the following:• Managed all phases from scoping, strategic analysis, and requirements gathering to execution, testing, and end user support for a range of concurrent projects.• Tracked and analyzed team performance against KPIs to identify opportunities for improvement. • Mentored global colleagues focusing on project management skills, Agile methods, and Salesforce best practice.• Acted as a critical partner to the Sales team by managing contracts and securing new business.• Maintained project budget and schedule to ensure cost effective and timely completion.• Formulated business relationships to advance partnership engagement and overall profitability.• Implemented Salesforce best practices and oversaw Salesforce Administration for a diverse client portfolio.

In this role, I orchestrated operational, strategic, and technical aspects of this business including oversight for complex projects and internal engagements. Accomplishments included:• Implemented, configured, and trained Office 365, SharePoint, and Microsoft Teams.• Managed research and selection of vendors and solutions based on specific project requirements.• Played a leading role in the successful launch of a new, mobile optimized website with responsibility for all project stages and completed the initiative within 5 months.• Transformed financial processes to streamline costs including the reduction of monthly payroll processing period by 10 days and a 5-month reduction in time to prepare financial statements for the annual audit.• Maintained employee data to ensure compliance with licensing requirements across 4 states.• Generated monthly board reports to support high-level decision-making and oversight.• Decreased time required to track client account balances by 50%.o Leading and managing a technology initiative enabling the staff to work more efficiently with the use of technology while maintaining security in a cyber world.o Reduced the time to prepare financial records for annual audit allowing us to submit our audit 5 months earlier.o Accurate monthly board reports generated 2 weeks earlier.o Reduced time needed to track client account balances by 50%.o Direct Human Resource and Payroll Processingo Manage all payroll functions including quarterly reports. Reduced the monthly payroll processing period by 10 days.o Manage IT and Vendor Relationso Selected 3rd party vendor to launch a new, mobile friendly website. Provided all project management to ensure a successful launch in under 5 months from vendor interviews through design and launch.o Review, advise and approve all marketing contracts o Manage all Accounts Payable and Accounts Receivable processes ensuring up to date reporting.

I worked with a variety of clients as a subject matter expert across a variety of software solutions. I led implementation projects and conducted comprehensive business analysis based on client requirements. Highlights included the following:• Successfully implemented a fleet management software solution for a client while also analyzing all facets of the business to identify gaps and opportunities for improvement.• Oversaw a software training and documentation program for staff at all levels of the business.• Conducted intensive market research for a technology service provider to optimize market positioning, promotional strategy, and pricing.

Sioux Falls, South Dakota Area

In this role, I deployed technical knowledge, commercial acumen, and strategic leadership skills to manage teams and achieve project deliverables in this multi-faceted role. Achievements included the following:• Led project scoping and requirements gathering in consultation with client representatives to ensure that action plans and statements of work were aligned with business needs and client expectations.• Documented functional and technical requirements to enable product development and user acceptance. • Turned around underperforming projects by implementing best practice standards, tools, and methodologies to get the entire team back on track and achieve timely project completion.• Created tailored SugarCRM-based products for domestic and international clients.• Provide guidance for C-level executives on new product development and existing product improvement as a trusted and influential subject matter expert.

I excelled at performing Business Analysis functions to gather requirements for software changes needed to deliver a quality product to our clients. I managed multiple projects simultaneously for cross functional teams spread over various geographic regions.

Test enhancements and fixes to core bank software to assure product functions as designed

Present multiple levels of classes to clients in office, via web and at customer locations