Cindy Keen Email & Phone Number

Herriman, Utah, US

• Oversaw several client projects at a time, while ensuring quality deliverables, excellent communication and timely delivery.
• Worked in conjunction with clients and SMEs to compile content for various training needs.
• Oversaw various teams to ensure on-time delivery of client media & training projects.
• Managed the design and implementation of printed deliverables.
• Researched, collected and assessed technical subject matter for production.
• Developed e-learning courses within various LMS platforms.

Smyrna, Georgia, US

• Worked in a demanding technical environment, maintaining custom learning management platforms and keeping the clients trained and happy.
• Worked closely with clients to onboard use of custom learning management system.
• Provided ongoing client support and training.
• Worked with programmers and other team members to fulfill client requests within the LMS.
• Maintained, updated and tested components on custom LMS platforms.
• Created Scope of Work documentation, MS Project Plans, detailed maps and flow charts, Change Orders, and other documentation as needed.Clients included: GE, Phillips, TAG Heuer, Target

• Managed complex customer solutions including LMS integration, media production, script development, localization, and field implementation for a wide variety of international organizations.
• Worked closely with programmers, video production team, print designers, and clients to fulfill a wide range of deliverables.
• Helped design and manage the creation of a wide range of media types including:o Instructional and other marketing videoso Printed handbooks and manuals o Computer-based interactive exercises o 3D immersive.
• Storyboarded client projects including computer-based training and other media forms.
• Worked closely with SMEs to gather content for instructional scripts.
• Wrote scripts for a wide variety of e-learning courses.

Armonk, New York, NY, US

• Worked closely with technical writers and team leaders in a fast-paced technical environment.
• Created illustrations and interactive assets for in-house and customer deliverable e-learning courses.
• Designed user interfaces and other supporting assets for IBM intranet.
• Designed and managed the implementation of a wide range of media types: illustrations, interactive exercises and graphics in Adobe Flash, tradeshow posters, logos, pamphlets and publicity posters for various programs.
• Produced highly technical content under tight deadlines.
• Resource acquisition and asset management.

Bs, Visual Communications

Sociology