Cindy Keen Email & Phone Number

Herriman, Utah, Us

Oversaw several client projects at a time, while ensuring quality deliverables, excellent communication and timely delivery.• Worked in conjunction with clients and SMEs to compile content for various training needs.• Oversaw various teams to ensure on-time delivery of client media & training projects.• Managed the design and implementation of printed deliverables.• Researched, collected and assessed technical subject matter for production.• Developed e-learning courses within various LMS platforms.• Wrote instructional, marketing and other technical content.• Generated customer-facing, media-rich training.• Conducted in-depth compliance and market research across a wide range of industries.• Onboarded clients and authors on the Mycore LMS platform.Clients included: Boart Longyear, Metro Ports, Metro Cruise, Launching Leaders, EFY, ZAGG, C.R. England, Family Share

Smyrna, Georgia, Us

Worked in a demanding technical environment, maintaining custom learning management platforms and keeping the clients trained and happy.• Worked closely with clients to onboard use of custom learning management system.• Provided ongoing client support and training.• Worked with programmers and other team members to fulfill client requests within the LMS.• Maintained, updated and tested components on custom LMS platforms.• Created Scope of Work documentation, MS Project Plans, detailed maps and flow charts, Change Orders, and other documentation as needed.Clients included: GE, Phillips, TAG Heuer, Target

Managed complex customer solutions including LMS integration, media production, script development, localization, and field implementation for a wide variety of international organizations.• Worked closely with programmers, video production team, print designers, and clients to fulfill a wide range of deliverables.• Helped design and manage the creation of a wide range of media types including:o Instructional and other marketing videoso Printed handbooks and manuals o Computer-based interactive exercises o 3D immersive environments (VR) using the Unity authoring engine• Storyboarded client projects including computer-based training and other media forms.• Worked closely with SMEs to gather content for instructional scripts.• Wrote scripts for a wide variety of e-learning courses.• Managed project assets and resource acquisition.• Oversaw QA: o Proof-read content for spelling, grammar, and continuityo Ensured visual appeal and relevance of deliverableso Thoroughly tested computer-based training courses• Scheduled and managed film shoots including talent casting calls, teleprompter services and other pre-production logistics.• Created SOW’s.Clients included: Barrick Gold, Rio Tinto, Exxon Mobil, Newmont Mining Corporation, Boart Longyear, Dividend Capital, Forum, Bain & Company

Armonk, New York, Ny, Us

Worked closely with technical writers and team leaders in a fast-paced technical environment. • Created illustrations and interactive assets for in-house and customer deliverable e-learning courses.• Designed user interfaces and other supporting assets for IBM intranet.• Designed and managed the implementation of a wide range of media types: illustrations, interactive exercises and graphics in Adobe Flash, tradeshow posters, logos, pamphlets and publicity posters for various programs.• Produced highly technical content under tight deadlines.• Resource acquisition and asset management.• Transcription of podcasts, testing of modules, etc.

Bs, Visual Communications

Sociology