Cindy K. Kirkman Email & Phone Number

Black Mountain, Nc, Us

Black Mountain, North Carolina, United States

As the Supervisor of IT User Support, I am responsible for overseeing and enhancing the daily operations of the helpdesk team in a dynamic, multi-site, hybrid environment. My role involves a blend of strategic planning, team leadership, and hands-on involvement, ensuring the delivery of exceptional IT support services. ✓Leadership and Supervision: Direct and supervise helpdesk personnel, fostering a collaborative and efficient work environment. Regularly evaluate employee performance and guide team members toward achieving both individual and collective goals.✓Project Coordination: Plan and coordinate implementing crucial IT hardware and software end-user projects, maintaining alignment with the approved IT strategy and ensuring smooth and timely execution.✓Operational Management: Proactively address equipment and operational issues, quality concerns, and resource challenges to minimize impact on business operations. Develop and refine processes for enhanced efficiency and effectiveness.✓Policy and Procedure Oversight: Maintain, update, and communicate essential policy and procedural documentation, ensuring compliance and understanding across the team.✓Stakeholder Communication: Keep upper management informed of operational developments and issues of significance. Act as an escalation point for complex requests and incidents, ensuring prompt and effective resolution.✓Technical Expertise: Utilize in-depth knowledge of IT security practices, Microsoft 365, MS Teams, OneNote, and Outlook, as well as a broad understanding of computer hardware and peripherals.✓Continuous Improvement: Champion quality and continuous improvement within the team, leveraging my expert problem-solving abilities and analytical skills to enhance end-user support.I am dedicated to managing and advancing our User Support team's capabilities, aligning with our IT department's overall objectives, and contributing to the success of Kearfott.

Flat Rock, North Carolina, United States

Deliver strategic guidance, directions, and help-desk support to cross-functional teams and offered services for seamless functioning of daily activities. Serve as System Administrator for Microsoft Office 365, Google G Suites, 25 Live Scheduling, Exemplify, Laerdal Sim Capture, NCID, and Jamf across the college. Designed layout, managed project, and supports simulation labs, as well as maintain Laerdal Sim equipment across Surgical Technology, EMS, and Nursing labs. Carry out daily administration functions, including maintenance and technical support, for running day-to-day college operations smoothly. Oversee daily functions and scheduling of ITV (Distance Learning classes) for ITV classrooms, such as MCNC and Polycom system. Utilize electronic issue tracking systems to document support requests and resolutions per requirements. Collaborate with Moodle for the development of advanced courses and material, as well as aid students and faculty. Contribute to aiding students and employees in determining and responding to complex questions for maximizing engagement.✓ Contributed to aiding students and employees in determining and responding to complex questions professionally for maximizing engagement.✓ Installed and configures software on laptop and desktop computers while deploying computers within classrooms, labs, and staff offices.✓ Acted as the first point of contact among college and manufacturer representatives for sourcing hardware and software information for computer systems; sustained HW, SW, and inventory.✓ Identified and addressed multifaceted issues associated with IT systems, laptops, desktop computers, printers, telephones, and online services by offering effective solutions.

Flat Rock, North Carolina, United States

Planned and organized lectures for students and offered traditional seated computer skills, distance education, and office courses on Multimedia (3D, 2D, Animation, Sound, and Video), Web Development and Design (Web 110, 111, 115, 140, 210, 225, 230, 287, and 289), Gaming/Simulation (SGD 111 and SGD 112), Content Management Systems, Databases, CIS 70, and Adobe Suite to enhance student knowledge.✓ Taught students and designed basic computer courses for students to develop college-level technology skills.✓ Devised and implemented courses for students as well as retained grade books/attendance records as required.

Asheville, North Carolina, United States

Planned and organized lectures for students and offered traditional seated computer skills, distance education courses on basic computer and internet skills, Microsoft Office, Database Design, Database Management, and other technology-related courses.✓ Taught students and designed basic computer courses for students to develop college-level technology skills.✓ Devised and implemented courses for students and maintained grade books/attendance records as required.

Hendersonville, North Carolina, United States

Educated middle and elementary school students on basic computer skills, including keyboarding, Microsoft Office, computer concepts, and Adobe Suit. Oversaw school events and managed photography, video, and audio operations to keep an appropriate record. Developed attractive and engaging school’s social media and marketing material to enroll more students. Executed Network Administrator and computer repair/maintenance accountabilities as per requirements. Negotiated and purchased software licenses and licensing agreements from IT vendors. Formulated and implemented modern courses and material aligned with industry best practices and policies. ✓ Provided individualized mentorship to staff by organizing and chairing training sessions to upskill personnel performance by performing as a team leader.✓ Recognized as Student Council Advisor and administered students' educational and promotional operations.✓ Designed, applied, and directed school website, Edline, database system (AdminPlus), Yearbook, and Library.✓ Gained subject matter expertise and knowledge related to data management through proper administration of database design, development, and supervision per set institutional policies, procedures, and standards.

Hendersonville, North Carolina, United States

Led a wide range of multifaceted operations for stakeholders, including photography, simulation, audio/video, and social media activities. Steered college activities related to enrolled students. Designed, launched, and retained websites for several businesses, non-profit organizations, and individual firms as per requirements.

Hendersonville

Doctor'S Degree, Information Technology

Master - Educational Media, Instructional Technology Specialist/Computers

Activities and Societies: Distance Education Advisory Committee

Master Of Science - Ms, Distance Education And Administration

Bachelor Of Science - Bs, Information Technology/Visual Communication

Associate Of Science, Computer Programming

Associate Of Science, Internet Technologies

Activities and Societies: Association of Information Technology Professionals - President Phi Theta Kappa - Vice President Student.