• Managed HR operations for multiple properties in San Francisco and South Bay Area, handling employee relations, conflict resolution, investigations, and union grievances.• Implemented strategic HR initiatives to improve employee engagement and retention across unit and non-union properties.• Led training programs to enhance leadership skills and foster a positive work culture.

• Managed multiple states payroll and compliance for an espresso machine distributor, ensuring accuracy and adherence to regulations.• Upgraded job descriptions, employee handbook, and policies to enhance employee experience and streamline operations.• Implemented employee retention strategies and curated training programs during Covid restrictions to support team morale and productivity.

Corporate HR Director Consultant will provide guidance and counsel in all areas of Human Resources administration to corporate functional team as well as to the property leadership teams. The responsibilities of this role include but are not limited to the following areas; employee relations, performance management, succession planning, compliance, compensation and benefits administration, recruitment and retention as well as employee development. As Corporate Human Resources Director I was hands-on leader responsible for overseeing HR Services for the company, including participating in strategic planning and organization and implementation of select organization initiatives.Clients:~Vista Hospitality Group ~Drais LV and LA~Elmira ECHL Jackals/Enforcers ~Principe Foods Italy/CA~Xanterra -J1visa recruitment *Bookkeeping *Quickbooks *Payroll *HR *Restaurant Operations Seasonal Hiring Experience hiring over 300 • J1Visa Students • HB1 Culinary Primary HR contact for employees, managers and executives for employee relations; conducted investigations; mediated resolutions; guided all aspects of performance management. Oversaw various compliance efforts including, EEOC, EDD and OSHA safety program. Guided HR department through a restructuring. Established new procedural standards, process improvements, and cultural etiquette to ensure a successful and sustainable change. Supported full-cycle recruitment efforts and workforce planning: job description creation, compensation analysis, job posting, resume review, phone screening, interviewing, offer letters, and on boarding. Streamlined at total of eight different sub-company reference guides into one guide in support of the companies shift toward centralized operations. Designed & implemented HR polices. Other: (Union Exp. CA, NY & NV)Employee Relations (10+ years), Training (10+ years), Policy Development (7 years), Change Management (7 years), Recruiting (15 years)

 170 non-smoking rooms: 14 Pool View suites• One of the largest ballrooms in the County• 15 function rooms and Boardroom|• 15,000 sq ft of meeting space|Health Spa|Health Club|Night Club Manage Front Office, Housekeeping, Maintenance, F&B, and HR.• Acts in capacity of General Manager in GM absence.• Complete working knowledge of Front Desk/Night Audit procedures and functions.• Optimizing talent and applying their talents to key positions within organization.• Maximize room revenue and occupancy by reviewing status daily. o OTA’s|Group|Corporate|Government• HR responsibilities -Recruit, Orientation, Discipline, Termination, Worker Comp Administration, Benefit Administrator and represented company in all labor disputes.• Payroll -250 EE’s multiple businesses bi weekly• Budget preparation

Multiple property operations:Flamingo Conference Resort & SpaMontecito Heights Health ClubHealth Spa at Montecito HeightsThe StudiosEhret WineryCompletely overhauled HR Department which included new payroll system, policies and procedures, employee relations and hiring processes. Operations assistance in Food and Beverage, Front Office and Houskeeping. • Oversaw the implementation of Payroll system from dial up to web based system. Working with third party administrator to get our payroll system implemented within a month’s time from date of hire. • Key participant in DIR-wage and hour claims, EEOC • Act as Company's primary contact on all Benefit, Worker Comp and Property administration including open enrollment, audits, and claim management.• Managed high frequency employee relation issues for all business entities. • Oversees the recruitment and selection practices to ensure the greatest number of highly qualified candidates are referred for each open position ensures interview and selection techniques are in compliance with organization policies and procedures, as well as applicable laws and regulations• Consults with business owner to align human resources strategy and programs with the organizations strategy while supporting the company’s mission, vision and values. • Investigates and resolves external and internal charges complaints of harassment and or discrimination applies an understanding of key legal precedents, policies and practices to protect the interest of the company, collaborates with the legal and corporate HR department, • Fostered employee and organizational development, encouraging strengths and identifying potential areas of growth. Developed and taught extensive training programs for management/employees on diversity inclusion, leadership, change management, sexual harassment, and legal compliance.• Utilized conflict resolution and coalition building with management team and hourly staff• Reduced workplace injuries by 50%

*Key participant in Union collaboration Unite Here Local 13.*Task force member in transferring staff to new management company from old ownership.*Act as the Company's primary point of contact for core benefits, Worker's Compensation, FMLA,and ADA accomodations. *Oversee the compensation process for over 200 union and non union employees.*Managed the renovation of restaurant and worked with current staff and union representatives to keep them working during closed restaurant.*Key participant in all litigation claims involving worker's comp claims.*Instituted "light duty return to work program" *Provided guidance to management on all employment issues to better resolve or provide prevention to any union grievance claims.*Hiring, training and seasonal build up*Assisted in operations by assisting Housekeeping, Food and Beverage and Front Office.

HRIS-PeopleSoft(Create&Run Queries)-Coordinate metrics and reports for Division and HR Senior Leadership Administer Human Resource Information Systems, with proficiency in EPM query, report generation and use of Cognos - Design and develop reports and spreadsheets to effectively track and update relevant Division data. - Advise managers and employees on the ASR, PIP and PDR process, recruiting process and other HR related systems and processes - Independently obtain and analyze highly confidential and sensitive information - Prepare reports for HR processes and projects such as ASR, and salary information, People Review, Succession Planning, Diversity - Reporting, Staffing and Hiring forecasts, performance reviews, career development, and supervisor effectiveness. - Provide project support as needed. - Maintain and update the Division HR Website and global email and voice mail distribution lists. - Provide administration support to Division HR Manager (e.g., travel, schedule, presentation preparation, etc.).*Administor SharePoint Sites for both Measurements and the Controls engineering groups. Responsible for developing the site based on existing models, maintain site content, and coordinate Design Change Request process. Administrate / Facilitate monthly Meetings including creating agenda's, issuing meeting minutes, and making sure follow up action items are completed. Maintain the M&C SharePoint sites for consistency, access control and content. Follow up with Design Leaders to make sure content is posted in the correct format and in the correct timeline. Create new Sharepoint sites as needed and or archive old ones as necessary. Must be able to work in a team environment and work with SharePoint developers to help with site creation and tools.

Human Resources Manager for famous Santa Monica Pier Amusement Park, Retail, F&B, Gaming, Rides to include new hire orientation; recruitment; benefits administration; workers’comp.; unemployment claims and hearings; FMLA, OSHA and EEO administration.*Processed payroll for 350+ employees utilizing ADP, then Ultipro software. Prepared laborallocations and monitored overtime and minimum wage compliance for FLSA employees. Alsoprovided monthly financial reporting to Corporate Controller.*Employee Relations, including preparation of all disciplinary documentation and mediation ofemployee complaints and disputes; direct experience managing employee problems regardingattendance, theft, drug/alcohol abuse, workplace violence and harassment; also mediatedemployee/management disagreements.*Risk Management: Investigated all guest incidents, theft and/or injury; gather statements from allparties, including hotel security; prepare reports to be filed with corporate Risk Manager.*Prepare documentation for 401k, human resources, payroll audits and satisfyrequirements for all. Met corporate compliance standards and Sarbanes-Oxley requirements in allareas of my department.*Training: Developed and taught classes in Managerial HR Administration, Diversity/Tolerance,Sexual Harassment Prevention and Customer Service.*Developed and administered quarterly employee incentive programs.

Pre-opening hiring team for Palazzo Resort and Casino

Managed all HR aspects for 6 outlets housed inside MGM properties(Bellagio, Mirage, TI) 800 Union personnel.

Supervisor • Staff of 13 (Administrative ,Clerical and Customer Service Representatives)• Trained Staff on HCO policies and procedures• Educated-Brokers, Off-Site personnel and Clients on HCO Program• Coordinated (IT, Facilities, and Human Resources develop department)• Employee Relations issues(Time Clock, Absenteeism, and Conflict resolution)• Reported to CEOReport Analyst• Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report. • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. Evaluates findings, using knowledge of workflow & operating practices.

Customer Service Representative for insurance brokerage firm handling claims, enrollment and dispute resolution for client base with multiple insurance agencies.•Coordinate the implementation of new benefit programs.•Assist in revising and maintaining existing policies and procedures in compliance with changing company needs and laws, including, but not limited to, internal benefit administration guides and policies and procedures. Conduct ongoing audits of administrative and customer service support activities.•Assist with ongoing vendor management activities such as monitoring vendor performance and implementation of new processes. Identify trends, root cause analysis of issues with daily administration and work with vendors to correct problems accordingly.•Research, analyze and respond to Associate issues as needed and direct Benefits Specialists as needed with issue resolution and Associate responses.

Sales, Order taker, Customer Service representative, Event coordinator, and ran small retail store.

Appointment scheduling for 4 Radiation Oncologist and Tumor Board. Retreival of medical records. Billing daily and pre-authorization from multiple insurance agencies.