Cindy Larkin Email & Phone Number

Clarkston, Mi, Us

Clarkston, Mi, Us

Auburn Hills, Mi, Us

Auburn Hills, Mi, Us

Responsible for creating an America’s Customer Service Team that will utilize standard practices and KPI’s that are defined to provide our customers with the best customer experience. Responsible for also building a culture that is based on teamwork and collaboration. Participates in all major projects across the manufacturing facilities as the voice of the customer. An active member of the President’s Advisory Council. Key player in developing and rolling out our pricing analytics tool to be used in conjunction with Sales Force. Responsible to build and develop individuals for further growth within DESTACO. Participating in Mentoring Program.

Auburn Hills, Mi, Us

• Manage team of 10 Customer Service Representatives and 3 Order Management Specialists• Recruit, hire, train, and develop customer service representatives and order management team.• Collaborate with team on establishing KPI’s, measuring performance, developing countermeasures, and targeting opportunities for continuous improvement.• Partner with Senior Management to identify operational improvements to enhance productivity, strengthen product lines, and contribute to the ongoing success of the business. • Travel with Regional Sales Managers to Customers.• Oversee the processing of incoming requests for quotes, orders and credit requests. • Work with Product Manager and Marketing Manager in support of all promotional programs, literature fulfillment, sample requests, and new product information. • Subject Matter Expert for the order management to cash modules of Oracle.• Integrate customer masters, price lists, pricing modifiers, EDI set-ups in Oracle for 3 North American organizations into one new consolidated location. • Responsible for ensuring proper pricing is applied to orders based on annual pricing strategies. • Participate in task force assignments, leading where appropriate, for system upgrades, development projects (ie. E-commerce), and all related implementation.

Auburn Hills, Mi, Us

• Create procedures and reporting for effective inventory management. Ensure accuracy of data in the system including location, quantity on hand and value. • Ensure all customer orders and/or outsourced manufacturing is appropriately packaged and shipped promptly, accurately and with all necessary documentation.• Motivate and manage materials team to accomplish annual goals.• Foster a continuous improvement environment to support and drive change to better meet goals and objectives.• Develop, implement and lead the materials management plan, layout, organization and team for the plant.

Auburn Hills, Mi, Us

• Manage and support the daily processing of Accounts Payable and Accounts Receivable for 3 manufacturing facilities • Manage the payroll function for 4 North American facilities.• Recruit, hire, train, develop, evaluate and provide leadership to the associates within the department.• Process pension payments to be distributed/communicated by HR• Establish and review credit limits for new customers.• Calculate commissions for Regional Sales Team and Channel Partners.

Auburn Hills, Mi, Us

• Responsible for monthly, quarterly, and annual financial reporting for North and South America (revenues of 180 million)• Prepare annual budgets and track performance to budget throughout year.• Prepare annual tax package.• Review monthly reconciliation of all balance sheet accounts.• Supervise and drive initiatives through Business Unit Controllers.

Bachelor Of Science (B.S.), Accounting

Master'S Degree, Corporate Finance