Cindy Lazaris Email and Phone Number

Coordinate logistics for volunteer groups from all over the United States to visit Catalina Island that do their share in caring and working towards preserving the unspoiled nature preserve of Catalina Island.

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Over 20 years of successful and diverse experience in all aspects of customer service with a special expertise in training and supervising personnel as Ticket Agents, Tour Guides, Host/Hostesses, Bus Drivers, Mechanics, Bus Washers, Boat Captains, Deck Hands and employees involved with direct contact with guests and visitors.Consistently strived to make customer satisfaction the #1 priority, resulting in a high degree of customer loyalty and repeat business. Excellent reputation with customers as a competent, knowledgeable and helpful professional.Outstanding leadership abilities. Proficient in effectively recruiting, hiring, training, supervising, motivating, counseling and evaluating up to 60 personnel in both customer service and administrative staff members. Noted for flexible, fair, "open door policy" and "lead by example" management style, resulting in a high level of employee productivity, morale and loyalty. Knowledgeable and experienced in effectively administering with union contract issues and members.Exemplary communication and interpersonal skills, resulting in excellent rapport with customers, vendors, peers, employees and upper management. Regularly interfaced with hotels, Casino, beach resort, golf course and cruise lines while acting as the liaison. Relate quickly and professionally with all cultures, diversities, personalities and business levels.Promoted Catalina Island as a destination for families, school groups, seniors, boaters and corportate companies thru trade shows, yatch club lectures, and corporate and special events.

As a ticket agent duties included the responsibilities of arranging tours for visitors ranging from a one day to one week vacations. Public Relations with visitors regarding island information such as restaurants, hotels and activities.Accountable for cash transactions, sales documentation, and customer satisfaction.First time appointed female for the position of Sightseeing Coordinator in the history of the Santa Catalina Island Company. Responsible for hiring, training, reviewing, scheduling, counseling, motivating, disciplining, and ensuring strict adherence of policies and procedures. Staff included: Ticket agent, tour guides, host/hostesses, bus drivers, mechanics, bus washers, boat captains, deck hands. The positions were both union and nonunion. Created and coordinated daily tour schedules for sightseeing operations.