Cindylee Douman Email & Phone Number

Assist in the day-to-day operations of the gym, including facility management, staff supervision, and member services.- Ensure a clean and well-maintained gym environment that meets all safety standards.- Schedule and train front desk personnel, trainers, and maintenance staff to deliver excellent customer service.- Address member inquiries, resolve complaints, and maintain a positive member experience.- Optimize operational processes to maximize efficiency, such as inventory… Show more Assist in the day-to-day operations of the gym, including facility management, staff supervision, and member services.- Ensure a clean and well-maintained gym environment that meets all safety standards.- Schedule and train front desk personnel, trainers, and maintenance staff to deliver excellent customer service.- Address member inquiries, resolve complaints, and maintain a positive member experience.- Optimize operational processes to maximize efficiency, such as inventory management and equipment maintenance.- Monitor financial performance, track expenses, and generate reports for senior management.- Ensure compliance with health and safety regulations, including conducting regular safety inspections and implementing emergency procedures.- Support marketing and sales activities to attract and retain gym members.- Analyze gym performance data to identify trends and areas for improvement. Results-driven and detail-oriented Junior Operations Manager with a passion for fitness and a strong understanding of gym operations. Committed to ensuring a seamless and exceptional experience for gym members while optimizing operational efficiency and maintaining a clean and safe facility. Skilled in staff management, customer service, and process improvement. Adapt at collaborating with cross-functional teams to achieve organizational goals. Seeking to contribute to the success of a dynamic gym environment. Show less

Providing service to membersTake action where and when required when it comes to assisting membersManage member queries accordingly/Ensuring queries log get resolved promptly.Ensure Access/Override are completed on a daily basisProcess all monies received according to policies and procedure.Ensuring opening and closing shifts are updated monthly.Ensure club opening and closing procedures are adhered to in conjunction with the Operations… Show more Providing service to membersTake action where and when required when it comes to assisting membersManage member queries accordingly/Ensuring queries log get resolved promptly.Ensure Access/Override are completed on a daily basisProcess all monies received according to policies and procedure.Ensuring opening and closing shifts are updated monthly.Ensure club opening and closing procedures are adhered to in conjunction with the Operations Manager.To ensure that all staff at Reception and all Ops staff adhere to company procedure and comply .Assistant to Operations manager on a daily basis. Show less

Milnerton, Western Cape, South Africa

Rondebosch

Welcome guests personally on a daily basis to promote friendliness and customer satisfaction.Respond to telephonic enquiries and transfer calls to the relevant staff members authorized to solve their issues.I have to ensure that all members and non-members receive the best service possible and that all my duties are performed to the best of my ability and according to company standards.Ensure compliance with COVID -19 protocols on a daily basis.Maintain daily… Show more Welcome guests personally on a daily basis to promote friendliness and customer satisfaction.Respond to telephonic enquiries and transfer calls to the relevant staff members authorized to solve their issues.I have to ensure that all members and non-members receive the best service possible and that all my duties are performed to the best of my ability and according to company standards.Ensure compliance with COVID -19 protocols on a daily basis.Maintain daily operational checklist and stocktaking.Processed payments, check till float and daily drop sales.Assist customers while showing empathy at all times while remaining calm and responding swiftly to complaints ,concerns and other in house issues. Show less

Cape Town, Western Cape, South Africa

Paid close attention to customers concerns and addressed their queries promptly .Controlled all confidential and proprietary information, supporting the operational process and properly verifying the counting of coins being processed and packagedActed as a team leader for night shift and had to support and assist the production process as a senior and maintain a supply of material, ensuring that my teams’ production was uninterrupted.Reported all significant variances… Show more Paid close attention to customers concerns and addressed their queries promptly .Controlled all confidential and proprietary information, supporting the operational process and properly verifying the counting of coins being processed and packagedActed as a team leader for night shift and had to support and assist the production process as a senior and maintain a supply of material, ensuring that my teams’ production was uninterrupted.Reported all significant variances while working under CCTVMaintaining a clean working environment. Show less

Cape Town, Western Cape, South Africa

Cash Centre Bulk Teller | SBV SERVICES- Receive, count, and verify large volumes of cash deposits from various sources, ensuring accuracy and adherence to established procedures.- Sort and bundle currency using automated equipment, maintaining precise records of transactions.- Detect counterfeit or damaged currency and escalate any suspicious findings to the appropriate authorities.- Process and reconcile cash deposits, ensuring all transactions are accurately recorded and… Show more Cash Centre Bulk Teller | SBV SERVICES- Receive, count, and verify large volumes of cash deposits from various sources, ensuring accuracy and adherence to established procedures.- Sort and bundle currency using automated equipment, maintaining precise records of transactions.- Detect counterfeit or damaged currency and escalate any suspicious findings to the appropriate authorities.- Process and reconcile cash deposits, ensuring all transactions are accurately recorded and balanced.- Respond to customer inquiries and resolve any cash-related discrepancies or issues in a timely and professional manner.- Maintain a secure and organized cash vault, following strict security protocols and regulations.- Collaborate with team members to ensure smooth cash centre operations, including assisting in training new tellers.- Stay updated on industry trends, regulations, and security measures related to cash handling.- Adhere to strict compliance and regulatory requirements to maintain the integrity of the cash centre operations. Performs receiving duties for all incoming monies.Checks for foreign, or mutilated coins before sorting.Operates all computer assisted coin and paper currency processing equipment.Operates sealing/securing machinery.Prepares all monies for shipment.Performs service, repair, adjustments, maintenance and cleaning functions for all processingequipment and conveyor systems.Prepares and maintains routine coin processing records for the Coin Centre. Show less