Cindy L. Email & Phone Number

Doral, Fl

• Serves as the network's main point of contact and Subject Matter Specialist for Children’s Health Education and Economic Resource (CHEER), a web based program, developed in-house for recording student school health clinic visits. Works directly with stakeholders and end users on program changes and enhancements. Works with Business Intelligence on specifications and product releases. Develops and executes QA test plans and test cases for CHEER releases. •Subject Matter Specialist for Practice Analytics (PA), a report writing tool used for writing detailed, customized reports using patient Electronic Health Information data. •Subject Matter Specialist on quality initiative program requirements including PCMH, HEDIS, P4C, UDS and Meaningful Use. •Provides training and best practices on Meaningful Use, PCMH, CHEER, Greenway Intergy and Practice Analytics.•Conducts ongoing report validation, prepares thorough analysis and communicates report findings and recommendations.•Anticipates reporting needs and develops customized reports that support member centers in satisfying reporting requirements.•Reviews, monitors, knowledgeably assesses and provides actionable recommendations and workflows for members to improve data capture and outcome measures.•Develops business process maps for various company processes.

Miami, Florida

Doral, Florida, United States

Fort Myers, Florida Area

•Developed, implemented and administer the Family Health Centers Portal for Patients, supporting over 60,000 patients annually. Portal for Patients is a web based solution for patients to make appointments, view lab results, request prescription refills, etc.•Responsible for data integrity, including clean up and maintenance of duplicate patient records and maintaining accurate data in our Electronic Health Record system (Vitera Intergy), as well as follow up training for clinical and support staff.•Developed, implemented and administers an in-house method of surveying patients to gather valuable information on our centers, using Microsoft Access, Microsoft Infopath and Microsoft Excel•Developed, implemented and administers a streamlined approach for reporting provider productivity, using Microsoft Access, Microsoft Infopath and Microsoft Excel•Responsible for developing and delivering weekly, monthly and quarterly reports for all levels and departments using Practice Analytics for database queries and Microsoft Excel for writing reports, as well as special projects for Senior Executive team.•Provided training to all new hires as well as refresher courses on Vitera Intergy and Microsoft Office products.• Developed, implemented and administers corporate blog site using Wordpress and the mobile website using Worldnow.•Assists with IT support as needed

Naples, Florida Area

•Project manager for the GlobalVCard mobile application which included collaboration with owners and other team members regarding design and functionality of the app.•Managed programming and development of application enhancements.•Performed business process mapping for office workflow to increase productivity.•Managed all aspects of Payment Card Industry (PCI) compliance.•Provided quality assurance testing of mobile application.•Wrote and enforced IT policies and procedures to ensure compliance and minimize risk.

•Responsible for creation and management of SharePoint site to manage all corporate reporting.•Created complex Excel reports using SQL queries, pivot tables, sparklines, graphs, slicers, etc. for various corporate departments.•Worked closely with developers in testing as well as working with SME’s and end users for integration and acceptance testing.•Provided continued support and training to corporate employees in Office 2003-2010 products.•Assisted technical support group as needed for troubleshooting and resolution of franchise software issues.

• Valued member of new store opening team, building Plan-o-grams (POGs), labeling and displaying products and readying store for grand opening.• Duties included performing store opening and closing procedures, daily store operations, review of daily reports, assurance of audit guidelines, store mapping and planning, management of sales floor, customer experience, framing and replenishment staff and procedures, handling of high level customer service issues, scheduling and time clock edits, monthly safety checks, alarm tests and staff safety meetings.

•Provided support to Corporate Communications and Creative Services departments on all software needs including new software requests. •Met with subject matter experts, coordinated focus groups, steering committees and led technical teams to elicit and document requirements for small enhancements as well as large projects.•Researched and coordinated vendor demos, created project estimates, and followed project through testing, implementation and training.•Responsible for monthly enterprise support budget reporting and making sure projects were kept within budget.•Performed yearly IT budget planning for business units.•Administrator of Forrester Research account and Omniture web reporting account.

•Initial position as Helpdesk Analyst included troubleshooting computer issues and repairing of any hardware or software problems. Performed all hardware, software and telecom configurations and installations. Maintained hardware and software inventory and provided support for Meridian Option 61 phone switch. Performed data and telecom setup for all concerts and events.•As the IT Manager, I was responsible for supervision of helpdesk personnel, Windows network, and telecom system for Arena Operating Company, Florida Panthers Hockey Club, Incredible Ice, and BankAtlantic Center tenants. Other duties included administration of MS Windows 2000 servers, including but not limited to, File & Print, Exchange, Blackberry, Ultipro, Solomon, Ticket Master, Citrix and Optivity Telemanagement. Responsible for complete backup of network on a daily, weekly and monthly basis as well as security for entire network. Provided valuable input with strategic planning of all IT initiatives with Vice President of IT. Assisted in yearly IT budgeting process, served as high level helpdesk support and provided orientation of all new employees.

•Provided technical hardware and software support to home office personnel.•Trained new employees in hardware/software applications.•Collaborated with key contacts to determine technical issues department-wide.•Served as primary instructor for PC Boot Camp, a basic, company-specific training course.•Configured and installed new PCs as received.•Tracked incoming assets, such as computers, monitors, and printers for inventory using a database asset management program.