Cindy Glenn Email and Phone Number

Responsible for internal and external new product training program development. • Designed responsove eLearning for installation and repair of fuel dispenser components in a highly regulated industry using Captivate software simulations and video.• Created software simulations, template development, localization and blended learning.

• Designed innovative and industry leading training programs that drive behavioral change utilizing the accepted requirements of Problem Based Learning and Adult Learning Theory. • Created software simulations, template development, localization and blended learning.• Worked with global leadership sharing innovative engagement in eLearning utilizing Storyline.

Developed eLearning for Texas State agency using Articulate Storyline.

Develop eLearning Orientation for National Volunteer Caregiving Network (NVCN) using Adobe Captivate 8.Project incorporates program images, audio, closed captioning, table of contents and interactions. Find the link to the project below.

Designed and developed eLearning, Instructor Led, and Blended Training for over 1,000 call center and back office personnel for a mortgage servicer with a portfolio of over 400,000 accounts.Supported 12 member team in intricacies of Captivate, custom image design and audio recording.Created over 55 eLearning and 13 Instructor Led courses for call center and back office staff, adhering to strict government regulations and deadlines.Assisted in Learning Management System (SumTotal) administration resulting in time saving review process.Increased course efficiency and consistency by developing knowledge base utilizing: images, regulatory documents, software tips and tricks, templates and other shared resources.Specialties: online training development, eLearning Course Development , eLearning Quiz and Assessment Development , Graphic Design , Animation, SME in Adobe Captivate, audio recording utilizing the Adobe eLearning Suite, and custom image design.

While working at Seton I designed and developed instructor-led and web-based training materials for physician and clinicians on the use of COMPASS, their Electronic Medical Record software (EMR).After the training team began the eLearning process development, I questioned why we were not teaching the procedure with the process. It was explained that the issue was every hospital had different procedures. Seton main staff had been performing hospital duties for many years and the medical staff used the procedure they were most comfortable with. When Seton Northwest opened in 1981, new procedures were implemented based on management experience. Over the years every new hospital implemented a different set of procedures. Processes were the same, procedures were all over the map!After long management discussions, it was decided that the established hospitals would be addressed at a later date and we would concentrate on the next new opening, Seton Williamson. Most of the staff hired for the 2009 go-live of Seton Williamson were younger and had been brought up with technology, so they were the perfect candidate for processes and procedures.The legacy training had been developed in Mzinga Firefly. Licenses were expensive and new technology was more robust and easier to use. I proposed Captivate as a replacement and they liked it. Most of the legacy training wasn’t worth updating, so one Firefly license was renewed for me, and multiple Captivate licenses for the group.I also:• Lead the team to standardized project templates for storyboard and course layout• Developed a central repository for: • image library • standard verbiage • software tips & tricks • file management infrastructure• Delivered training and provided support for physicians during new hospital opening• Saved $48K in software license cost through new development software selection process• Reduced storage footprint through file management and archive process structure redesign

Performed business management duties for environmental company • Designed and maintained website, intranet, and customer eLearning• Managed business operations for environmental company• Negotiated customer and vendor contracts • Administered all aspects of Human Resources • Produced Employee Manual and Quality Manual • Managed office staff and payroll functions• Developed and implemented marketing campaigns

• Performed needs analysis, developed and implemented eLearning • Designed small business web sites utilizing: Macromedia DreamWeaver, Fireworks, Captivate, Flash, Adobe Illustrator, PhotoShop and Acrobat Distiller• Performed technical writing and graphic design for several Fortune 100 companies

Teaching Sunday School to the cutest 3 year olds in the world!

· Designed, developed and implemented new product eLearning sales training · Managed implementation and trained developers on EEDO Learning Content Management System (LCMS) · Saved approximately $3.2 M over a one-year period by developing and implementing new eLearning delivery strategies

· Established and enforced software application standards, software compliance guidelines and software inventory tracking, enabling a $50K cost savings and increasing internal communication effectiveness by 75% · Negotiated software license agreements with Lotus, Microsoft, McAfee, Novell, Oracle, Powersoft and other major software developers for over 15,000 users, resulting in cost savings of over $1.5 M · Consulted on strategic migration planning and implementation - Novell to Microsoft NT Server; Windows 95 to Windows NT Workstation · Administered Award Winning Philanthropic program for at-risk inner-city children

On-site sales rep at NASA and Compaq

Developing and providing instructor led training for graphic software and Microsoft Office products.