Cindy-Lee Voges Email and Phone Number

Remotely and Successfully managed Firm's Intake TeamReview new client's case description information, entered into Lead Log Forms in Slack and Pre-ConsultIntake forms for accurate data, follow ups, qualifying then escalating to attorneys for a consultationAnalyzed customer data to identify opportunitiesScheduled events - Google Calendar and CalendlyClient payments using LawPay - Debit, Credit Cards and ZelleIllinois Family Law Procedures, Conducted Conflict ChecksNew Client Proposals, Retainer Agreements and personalized as instructed by attorney - Retainer Fees, Scope, FeesAssigned Responsible Attorneys and Paralegals to New Client CasesOversaw New Clients Lead Process, Phone Calls, Marketing, Website, Emails, Social MediaConducted Intake Training for New Employees and other Staff that needed training on the Processes, Systems and Data-EntryMaintained Effective Client Communication between Firm and ClientElevated customer satisfaction ratings with speedy resolutionsStrategic and Creative Mindset for Follow-Ups on Potential New ClientsEffectively Managed and Identified Improvement Areas within Intake and Admin Team and Effectively carried out Execution of ChangesMarket analysis information for client relationship buildingGoogle Review submissions and data submission in Podio and e-blast FirmAssist with ad-hoc projects as required from Owner and AttorneysTeam player and able to work effectively with all colleagues and independentlyMonitored LEX Answering ServiceEmpathy and Ability to understand how others see the world and effectively understand their emotions, built Rapport with every Potential New Client and Sales Attorneys, which assisted in an integral part when Client signed their contract with the FirmAdaptable, Innovative, with Excellent Attention to Detail, both Written and Verbal CommunicationPersuasive and Influential ; Taking Initiative ; Broad-Based Thinker ; Deadline and Results Orientated

Debtors and Creditors, VATInvoices on Pastel,Loaded all Patient files to the GoodX Debtors SystemStock Control and Stock Orders of all Medication needed for the Day HospitalPayments of CreditorsLoaded all Supplier Invoices on PastelAd-Hoc HR Duties for medical staffMedical Receptionist BACK-UP :- Booking of all patients for the Dr for Consultations and OperationsDiary of Dr Shaw and Skin SpecialistAnswering of CallsMarketing Emails, Incoming and OutgoingStock Count of all Medication and Medical EquipmentPurchasing of all medication and medical stock purchasesCollecting of all money for Consultations and ProceduresPetty Cash Control

Micro Entrepreneur Business - Whereby I could successfully manage a Hybrid Office Manager PositionFinancial Administration Duties - Quotes, Invoices, Statements, Weekly Wages Journal, Sales Journals,Expense Journals, Profit and Loss StatementsManaged the Owners Diary and Coordinated Travel Arrangements - including booking hotel rooms, car rentals and airfare for staff travels.Administered physical and digital filing systems, keeping records well-organized and easily retrievable for team members.Communicated with clients to resolve enquiries, schedule appointments and address billing questions.Supported Owner and Staff with proactive, efficient clerical support to maintain smooth-runningoperations.HR and Office Administrative DutiesLiaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.Handled supply purchases and inventory management for office operations and equipment maintenanceFostered positive relationships with customers to maximize satisfaction, retention and experience.

Scheduled consultations for the 30 Payroll Consultants via CRMManaged 30 Consultants Diaries at Johannesburg BranchExceeded team goals by partnering with staff to share and implement customer service initiativesImplemented Operational Improvements and Customer Liaison SupportHandled the Branches Conference logistics, booked Boardrooms and Meeting Rooms for when our CEO, Senior Management and Clients scheduled meetings out of our Johannesburg Branch (Head-Officewas in Pretoria) Handled all requests prior to the meetingPrepared agendas for weekly and monthly staff meetings and worked with admin staff tocoordinate scheduling. Recorded Meeting Minutes as requestedImplemented Innovative Protocols for a more streamlined approach of Communication and also utilizing the CRM to its full potentialElevated customer satisfaction ratings by providing speedy resolutionsSupervised the administrative staff workflow and each employee had a back-up person to cover them for when they are not in the office, doing stock taking or taking lunchPetty Cash Daily Operations of the Johannesburg Branch and ensured there was a smooth operationdelivery, identified any problems and resolved them in a timely mannerData Entry Control of our CRM, of all clients, upload, change, maintained Maintained relationships with the clients and was the bridge between our branch and clientsAssisted clients with uploading New Tax changes as per SARS requirements and Cultivated therelationships with all clients, so that all strategic solutions for the Payroll were met and that theirConsultants were available and scheduled as per their consultation requestsBack-up for all administrative staff employees and trained all new admin department hiresLiaised with senior management to introduce new processes and technologiesLiaised between customers and management to ensure smooth operations deliveryFostered positive relationships with customers to maximize satisfaction, retention and experience

Planning and carrying out PR campaigns and strategies.Monitoring the public and media's opinion of your Restaurant and Bar Writing and editing press releases, leaflets, brochures and newsletters and the Website. There was no Social Media then so this was the most effective form of communication.Focused on creating a positive image for the establishment and building a positive relationship with theclientele, while trying to increase Revenue, especially during the Winter Season.Marketing and PR Communications The G-Between Agent Maintain the smooth operations of theEstablishmentFostered positive relationships with customers to maximize satisfaction, retention and experience.

Maintained Smooth Operations of Establishment as well as the Glamour and Mystique of the Venue in the different Media OutletsClients received the Royal Treatment from upon entering to leaving.Made sure that Celebrities Privacy was met and upheld at all timesPlanning and carrying out PR campaigns and strategies. Prepared detailed marketing forecasts on daily,weekly and quarterly basis.Monitoring the public and media's opinion of the Establishment Writing and editing press releases, leaflets, brochures and newsletters and the Website. There was no Social Media then so this was the most effective form of communication. Maximized outreach by implementing marketing strategies to grow the customer base.Focused on creating a positive image for the establishment and building a positive relationship with theclientele, while trying to increase Revenue, especially during the Winter Season. Created sales strategies to promote advertising offerings and motivate larger deals.Celebrity Endorsement campaigns Photos of the events, celebrities, Cape Town's Socialites and made sure that their pictures were in the following weeks Entertainment Weekly and In-Style Magazines (maintaining their feel of importance and creating a Buzz) Entertainment Rep Marketing and PR Communications The Go-Between Agent Ensured that the Models that frequented the Venue had all access VIP PassesHired Waiting and Bar StaffCustomer Success Manager Marketing and PR Communications of Establishment Office AdministrativeDutiesManaged escalated client enquiries with exceptional professionalism and enthusiasm to maintain trustand reliability.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Executed successful marketing eventsUpdated and maintained websites.

Essential link between the Healthcare Infrastructure and the Patients First Contact that the Patients make,Greeted Patients with a Warm and Caring Nature for a Positive Attitude and Discover the Purpose of their VisitRegistered the Reason for their visit to the Hospital, Produced their Medical File and Directed them toAppropriate WardsScheduled and confirmed Patient Diagnostic Appointments, Surgeries and Medical Consultations orFollow-UpsOperated the Voice Mail Messaging Systems, the Daily Surgery Spreadsheets, Medical Records andmaintained a clean, tidy reception areaAccepted Payments and the Patients Financial and Medical Aid RecordsCalled Medical Aids for the Hospital Authorization Codes Maintained and Updated Patients MedicalRecords, Personal Details and Correspondence FilesAnswered telephones within 10 second or third ring timeframe, directed calls to appropriate staff,consistently ensuring patient confidentiality.Strong Interpersonal Skills and Critical Attention to Detail, was a must and not optionalPatient Billing Inquiries, Admitted and checked-out patients after collecting and verifying personal, medical and payment or insurance information for treatment and billing purposes.Admission of Patients , Administrative Duties, Customer Success Manager, Hospital Reception DutiesEntered incoming clinical correspondence, reports and results into GoodX within an appropriate timeframe to maximize efficiency.Registered new patients got questionnaires and additional paperwork completed, listened to theirconcerns and feedbackInterviewed patients to compile and complete documents, case histories and forms, capturing information in the hospitals system for future reference.Created specific goals and plans for prioritizing, organizing and decreasing workloads to reduce patientwait times.

Used Pastel Accounting System software to perform bookkeeping, invoicing and bank reconciliations.Posted Journal Entries up to Trial Balance on Pastel Accounting System while maintaining exceptionalaccuracy throughout.Updating Financial StatementsMaintaining Accounts Receivable and Accounts PayableFinancial Administration Duties - Financial Reports, Journals, Credit Control, Paid Creditors, Petty CashControl, Office Equipment and Stationery, BuyingUsed Pastel Accounting Software to perform bookkeeping, invoicing and bank reconciliations.Stock TakePosted accounts receivable payments made by cash, cheque or credit card payments.Used Pastel accounting software to perform bookkeeping, invoicing and bank reconciliations.Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines.