- Establishing SOPs and onboarding training for departmental projects.- Team performance management and analysis.- Workflow optimization.- Product sales and order processing.- Handling customer issues and feedback, compiling reports, and following up.- Handling organizer issues and feedback, compiling reports, and following up.- Maintaining and updating content for the official LINE account for organizers.- Assisting the sales team.

- Assisting clients with the launch of their POS systems.- Providing training on POS systems.- Creating menus.- Developing instructional manuals and training videos.

- Assisting restaurants with launching on e-commerce platforms and integrating systems.- Training on integrating systems and backend operations of e-commerce platforms.- Analyzing operational data from various e-commerce platforms.- Providing marketing activity recommendations for restaurants.- Offering suggestions for optimizing restaurant menus.

- Create and managed workflow to categorize requests such as marketing, payment, and data-related issues, and successfully shorted in-bound case resolution from 72 hours a year ago to <24 hours today. It also achieved restaurant satisfaction level to No.1 in the whole global markets.- Created dashboards to monitor the team performance and shorted menu cases resolution from 14 days a year ago to <2.6 days today.- Build out and maintain team SOP, ensure constant clear… Show more - Create and managed workflow to categorize requests such as marketing, payment, and data-related issues, and successfully shorted in-bound case resolution from 72 hours a year ago to <24 hours today. It also achieved restaurant satisfaction level to No.1 in the whole global markets.- Created dashboards to monitor the team performance and shorted menu cases resolution from 14 days a year ago to <2.6 days today.- Build out and maintain team SOP, ensure constant clear communication within the team to uphold complete transparency with updates and issues.- Manage a team of 10. Build team cohesion to lead the team to be more cooperative and effective in achieving the goals.- Liaised with logistics company/procurement team to ensure the warehouse have plenty of inventory and restaurants receive devices on time. Show less

- Managed and resolved in-bound partners' requests by categorizing cases and escalating them to relevant departments to ensure case resolution within 48 hours.- Build out and maintain team SOP, ensure constant clear communication within the team to uphold complete transparency with updates and issues.- Maintain the official website to improve both restaurant and customer experience.

- Liaised with riders/restaurants to ensure orders run smoothly.- Resolved customer complaints and queries and maintain customer satisfaction levels.- Supervised a team of 16. Build out and maintain team SOP, ensure constant clear communication within the team to uphold complete transparency with updates and issues.