Cindy Lorenzo, M.Sc. Email & Phone Number

Waterloo, ON, CA

Kitchener, Ontario

Kitchener, Ontario

Waterloo, Ontario

• Supported the organization’s primary objectives by managing survey data and providing analytics surrounding the Net Promoter Score (NPS) Program - included tasks such as requirement gathering; data collection.
• Orchestrated and executed text mining initiatives within the Quality Organization that lead to automating the categorization of survey verbatim responses and customer support emails into predetermined topics; involved.
• Developed a methodology and kickstarted the migration of text mining models from SAS Enterprise Miner to Python and ElasticSearch; cut costs by upwards of $716,000 over three years in SAS licensing fees, streamlined.
• Designed and implemented an end to end solution to provide competitive intelligence insights from Amazon and Best Buy; competitor 5-star ratings and customer comments were extracted from ecommerce websites using.
• Mentored and trained interns on behalf of the team to elevate their analytical and technical skills to produce reliable and complex results; skills they learned often helped further their careers in full time capacities
• Insights from the NPS analysis were used to make functional and design changes to both hardware and software resulting in higher NPS scores; this in turn reduced churn rates and increased the user base through positive.

Waterloo, Ontario

• Responsible for leading the development, integration and sharing of intelligence from predictive models to support key operational and product quality decisions
• Designed a standardized methodology for generating automated static reports using SAS Enterprise Guide; results of these processes reduced the amount of time spent compiling manual reports by 2 full time equivalents
• Executed the Age One Year Project, a data mining project which aims to predict handset return rates within the first year of launch; involved in the preparation of data, data modeling, generation of monthly prediction.
• Developed the Age One Year shell code to integrate and automate the process of monthly scoring by implementing a method for passing parameters between code, error catching, auto-saving of logs and generation of.
• Established a methodology and created SAS code to alert and escalate abnormalities in failure proportions and rank these abnormalities according to their urgency
• Lead the development and automation of the BlackBerry Software Bundle Analysis Dashboard which provided executives and carrier-facing teams with the current performance of devices as it relates to the software bundles.

Waterloo, Ontario

• Provided the Accessories Operations and Fulfillment Team with comprehensive reporting solutions which align business data with business requirements relative to operational processes such as demand, inventory, orders.
• Developed daily, weekly, monthly, and quarterly dashboards and scorecards to ensure that key performance indicators (KPIs) are communicated throughout the Accessories Supply Chain organization to facilitate and improve.
• Working with the Business Intelligence Team, engaged in reporting initiatives to provide visibility of team's new Prepaid Handset program
• Involved in the validation and testing of projects which aim to automate reports to support the ongoing growth of the Accessories Business
• Provided the Partner Operation Specialists with an analysis of customers with respect to delivery performance, lead time, and credit status to uncover critical issues and ensure collaborative relationships are.
• Developed scorecards to analyze and communicate performance of third party logistic partners in North America, Europe, Middle East and Asia

Waterloo, Onatrio

• Facilitated in program and process coordination and support to enable timeliness and enhanced efficiency of the Product Development Process (PDP) for a number of concurrent New Product Introduction initiatives of the.
• Tracked the development of crucial PDP deliverables and reported status to Program Managers, Process Managers and the Quality Assurance Team
• Prepared PDP Phase Review Packages through interfacing between cross-functional teams
• Acted as liaison between Handheld Project Management Office, Program Managers and Quality Management Team to ensure that all deliverables meet internal and external ISO standards
• Performed a trend analysis of cross-functional team deliverables, to provide stakeholders with a monthly trend analysis of completion rates of deliverables to pinpoint opportunities for process improvement
• Developed and maintained a Flash-based Interactive Handheld PDP Taxonomy which offered program stakeholders a visual reference of the New Product Introduction Process

Halifax, Nova Scotia

• Assisted in all phases of social and marketing research projects for various clients of the company
• Involved in questionnaire design and development, data preparation, data modeling and analysis, and the development of concrete business strategies for clients
• Facilitated the development of a system that automates significance testing of proportions for time-series data analysis
• Assisted in the development of the company’s image through conceptualization and creation of consistent PowerPoint slides, report templates, and website mock-ups

Manila, Philippines

• Analyzed and reviewed site requirements and specifications and correspondingly prepared development proposals for clients
• Managed teams of web designers and developers to create front-end web design, product databases and online payment gateways
• Acted as the main point of contact between clients and web development team
• Communicated development status to clients

Master Of Science (M.Sc.), Electronic Commerce

Bcomm, Business Management Specializing In Entrepreneurship

Highschool