Cindy Prince Email & Phone Number

United States

•Managing upgrades, customer transitions to new print mail vendors and payment processors allowing more efficiency in their billing processes.•Led two IDI first time projects (consolidation, migration) to successful cutovers and profitable experience for IDI.•Attaining 85%+ proficiency on all IDI University Professional Service biweekly training exams which give me the ability to advise on or configure CostGuard accounts for IDI customers.

Rochester, New York Area

•Transitioned software Interactive Voice Response (IVR) team to improved toolset and process, as well as led cross-functional teams for improved throughput.•Customer focused with current clients maintaining relationships, improving their customer experience with updated features, and soliciting feedback on current / desired features for roadmap opportunities.•Part of onboarding team running kick-off meetings with new client executives to gather requirements and set expectations. Also, part of the team to cutover new customers to our IVR verifying call flows.Liaison between vendors and development team. Allowed for smooth transition and increased revenue for VoicePort and customer.•Additional responsibilities of supervising Support staff allowing for more cohesive team.•Lead customer facing representative, including onboarding, status meetings, yearly account reviews requiring data analysis and investigations, giving our customers a single point of contact throughout their journey.•Increased customer management (20+ to 50+ accounts and $4.5M to $7.5M yearly revenue) with purchase of competition.

Lyndonville, Ny

• Introduced formal Software Project Management methodologies and tools (Jira, Sharepoint) to a transitioning hardware driven company producing an emergency alert management system.

Rochester, New York Area

•Retiring obsolete applications from Mainframe

Buffalo, New York

•Led $600K project transitioning from Microsoft EPM Project Portfolio Management System to CA Project Portfolio Management System to allow the bank to manage $500M in investments over the next three years developing and maintaining schedule in Microsoft Project.

Rochester, Ny

•Continuing role from Eastman Kodak Company, through bankruptcy became Kodak Alaris.•Using an agile process released new border, photobook backgrounds, greeting cards globally to drive retailers in store sales concentrating on the most relevant languages and culturally relevant occasions.•Improved relationship and process with vendors throughout release process from requirements definition to qualifying delivered product. •Filled personnel gap by taking on a development opportunity in Marketing performing some of the Product Line Manager role. Also managed bills of materials for media kits for distribution centers.

Rochester, Ny

• Used an agile process released new border, photobook backgrounds, greeting cards to drive retailers in store sales (24 releases in 2012, 40 in 2013).• Built relationship with vendors throughout release process from requirements definition to qualifying delivered product. • Led a team that created trial software changes used to demo capabilities to potential retailer.• Managed $1.2M project adding an electro-photographic duplex printer to the existing printer line providing retailers a growth opportunity with double sided premium products on-site.• Trained the lead installation personnel at customer sites when new products / hardware released.• Managed $1.3M project enabling retailers to offer premium products ordered online to be fulfilled in their store.• Managed $300K project allowing retailers to offer a product that drove higher margin products.• Managed the conversion of thousands of greeting cards from an old format to a new format, twice, while releasing new content. Changes allowed for better software handling and reporting processes.• Gathered requirements for a service offering opening up a new revenue stream.• Managed a rollout of hardware and software, and a Friends & Family trial, that included smart-phone applications, and white label website.• Demonstrated new features to end users at Photo Marketing Association (PMA).

Rochester, New York Area

• Managed high priority development project and Current Engineering QA projects, simultaneously, meeting goals in both areas.• Led reviews of requirements documents with multi-functional team.• Wrote test plans and procedures per requirements, while mentoring others, completing on time. • Executed test plans, getting new releases to the field with more features / functionality / fixes, generating increased revenue.• Directed the testing team using a new process relieving much frustration increasing productivity• Expanded my skills becoming more familiar with Robot test scripts, leading more projects and working in a very fast paced environment.• Trained intern and new personnel to the area/group bringing them up to speed quickly in Software Quality Engineering.• Retained approximately 2,500 customers during the 2006 holiday season by spending 7 weeks, 7 days per week, performing Call Center functions because they became overwhelmed with customer problems.

Bachelor Of Science, Computer Science, Math

As, Computer Science