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Cindy Lu is listed as Sr. Vice President | UX Researcher at BNY at BNY Pershing, based in East Brunswick, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Cindy Lu.
Cindy Lu previously worked as Sr. Vice President | UX Research at Bny Pershing and Vice President | Group Manager, UX Research & Design at Albridge, An Affiliate Of Pershing. Cindy Lu holds Ph.D., Engineering Science from Louisiana State University.
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A passionate UX research & design leader, skilled at partnering with stakeholders in UX research to impact company’s bottom line, growing the design-thinking culture and developing talents.UX: Discovery, Evaluation, U-Test, Journey Mapping, JTBDs, Repository, ResearchOps, Building teamTools: MURAL, Maze.Design, Userlytics, EnjoyHQ, Sketch, Invision, Figma
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Jersey City, New Jersey, US
Created UX research framework and integrated UX research into the entire product lifecycle across multiple business linesScaled UX research by building ResearchOp and collaborating with business, product, UX, data analytics and development teams, resulted in more research and journey mapping activities and actions Led 30+ UXR projects using mixed methods.
Evangelized UX research practice and co-created the Customer Feedback program resulted in over 100+ research sessions across teamsPresented yearly research insights to company’s Executive Board and product managers, impacted product roadmapsManaged US & India teams. Envisioned, designed and helped launch a new generation of Albridge Wealth Reporting.
Built and managed UX (user research and design) teams in US and India. Led the design and launch of multiple web and mobile applications by integrating research insights in account opening, workflow management, document vault, data analytics and data warehouse for financial institutions.
Conducted user research and created UX designs for web and mobile applications in various industries, e.g. Finance, eCommerce, Education, HVAC and Health CareBuilt 10+ web sites and applications for small businesses and non-profit organizations
Designed UIs and conducted voice quality user studies for telecommunication devices and systems, e.g. the first generation of Internet screen phone, corded and cordless phones, answering machines, and telecommunication operation systems
Conducted user studies to evaluate the fit, comfort and usability of industrial and consumer products, e.g. airline seats, car seats, rifle and gas mask designs, sports shoes, industrial tools, etc.Provided design guidelines for new products based on anthropology, and biomechanics and user studiesParticipated in Intelligent Interface Technology development.
Shanghai, Shanghai, CN
Developed a software with a Heating, Ventilation and Air Conditioning (HVAC) system hardware to automatically control the room temperature and humidity for a textile factory floor. The success of the project significantly increased the quality of the textile products and productivity. The project received a technology innovation award. Taught an.
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Cindy Lu works for BNY Pershing.
Cindy Lu is listed as Sr. Vice President | UX Researcher at BNY at BNY Pershing.
Cindy Lu is based in East Brunswick, New Jersey, United States while working with BNY Pershing.
Cindy Lu has worked for Bny Pershing, Albridge, An Affiliate Of Pershing, Inautix (Usa) Llc, Hfe Consulting, Llc, and Lucent Technologies/Csg Systems.
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Cindy Lu holds Ph.D., Engineering Science from Louisiana State University.
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