Cindy Lu Email & Phone Number

Jersey City, New Jersey, Us

Created UX research framework and integrated UX research into the entire product lifecycle across multiple business linesScaled UX research by building ResearchOp and collaborating with business, product, UX, data analytics and development teams, resulted in more research and journey mapping activities and actions Led 30+ UXR projects using mixed methods, impacted major product launches, increased product adoptions and user satisfactionsPresented research insights to 50+ product managers and senior leaders quarterly, helped connecting dots and supported innovation roadmaps Led a UX team in creating a new wealth performance reporting capability by integrating research insights. The product won Wealthmanagement.com 2021 industry award in Wealth Reporting/Personal Finance Managers category

Evangelized UX research practice and co-created the Customer Feedback program resulted in over 100+ research sessions across teamsPresented yearly research insights to company’s Executive Board and product managers, impacted product roadmapsManaged US & India teams. Envisioned, designed and helped launch a new generation of Albridge Wealth Reporting application based on UX research insights. Helped retain top clients and attract new clients.Conducted user research and led the design of an application based on IBM Watson AI to help financial advisors gain insights about their clientsSimplified and automated custom branding process, improved productivity by 250% and eliminated human errors

Built and managed UX (user research and design) teams in US and India. Led the design and launch of multiple web and mobile applications by integrating research insights in account opening, workflow management, document vault, data analytics and data warehouse for financial institutions.

Conducted user research and created UX designs for web and mobile applications in various industries, e.g. Finance, eCommerce, Education, HVAC and Health CareBuilt 10+ web sites and applications for small businesses and non-profit organizations

Designed UIs and conducted voice quality user studies for telecommunication devices and systems, e.g. the first generation of Internet screen phone, corded and cordless phones, answering machines, and telecommunication operation systems

Conducted user studies to evaluate the fit, comfort and usability of industrial and consumer products, e.g. airline seats, car seats, rifle and gas mask designs, sports shoes, industrial tools, etc.Provided design guidelines for new products based on anthropology, and biomechanics and user studiesParticipated in Intelligent Interface Technology development to enable physical surface (e.g. car seats) automatically fit the occupant. Co-author of the patent "Body Support with Adaptive Pressurization".

Shanghai, Shanghai, Cn

Developed a software with a Heating, Ventilation and Air Conditioning (HVAC) system hardware to automatically control the room temperature and humidity for a textile factory floor. The success of the project significantly increased the quality of the textile products and productivity. The project received a technology innovation award. Taught an undergraduate class about the automation of HVAC systems. Taught an undergraduate class in Automation in Heating, Ventilation and Air Conditioning (HVAC) system.

Ph.D., Engineering Science

M.S, Engineering Science

M.S., Industrial Automation And Electrical Engineering

Bsee, Industrial Automation And Electrical Engineering