Cindy Lyles Email & Phone Number

Philadelphia, PA, US

United States

• Utilize Postman to write functional tests, integration tests, regression tests, and the development and execution of Groups for Schoology.
• Administration, IT Support, and configuration management of Slate, PowerSchool SIS, Schoology, Zapier, Postman, Zoom, and Google Suite.
• Managed project(s) and team members to complete the scholar onboarding process from scholar enrollment to starting cohorts with professors through Slate, PowerSchool, and Schoology.
• Identify process improvement opportunities, monitor performance, implement changes, and collaborate with teams to ensure alignment with the organization's strategic goals to optimize business processes.
• Responsible for designing, documenting, and improving processes to enhance the business value of the organization.

Philadelphia, Pennsylvania, United States

• Demonstrated ability to teach, motivate, and relate positively to adult learners, to utilize educational tools, websites, job readiness and workforce development instructional resources, career transitional services.
• Demonstrated knowledge of Pennsylvania Department of Education (PDE) guidelines for adult education and literacy, E-Data system, and state and local adult education policies and resources.
• Experience in complex higher education environments, serving academic and administrative functions of a large public University of adult learners.
• Familiarity with job readiness and workforce development instructional resources.

United States

• Creating, revising, and maintaining master data in Laboratory Information Management System (LIMS) including but not limited to parameters, parameter lists, test methods, specifications, sampling plans, and products.
• End User support, user account administration, basic system administration, mentoring, collection of user feedback, and assistance with management of various workflows.
• A strong collaborative effort with scientific staff, scientific core personnel, sample management personnel, the IT organization, and the entire LIMS Project Team.
• Ran Microsoft SQL Queries for Ticket System Reporting for the investigation of end-user issue reports and providing resolution to tier 1 & tier 2 issues.

Horsham, PA

• Highly engaged global manager provided leadership and direction to internal projects supporting key Regulatory Information Management (RIM) software projects.
• Manages the coordination, implementation, documentation, and completion of IT projects according to set deadlines, identified risks, budgets, and quality criteria.
• Strong & proven ability to lead, manage, and develop high-performing, multi-functional teams as a remote project leader with stakeholders within the US, UK, and India.
• Skilled at interpreting and analyzing complex information, concluding, and making recommendations
• Trained new technical support analyst in first- and second-line triage, Salesforce, software shipping, and FTP.

Doctor'S Degree, Information Technology, 3.87

Activities and Societies: NEEED of Philadelphia National Society of Leadership and Success (NSLS)

Master'S Degree, Computer/Information Technology Administration And Management

Management of Information Systems

Bachelor Of Science Degree, Computer Engineering Technology

Computer Engineering

Associates Of General Studies Degree, Culture, Science And Technology

Culture, Science & Technology