Cindy Lyons Email and Phone Number

-Coach and mentor team of instructional designers-Establish policies, strategies and processes- Consult with stakeholders to determine the business goal, and what the learner has to do and know in order to achieve that goal.- Responsible for the design of a series of leadership courses that include almost 40 ten-minute, highly interactive modules for first level leaders.

Clients:AARP●Amazon.com●American Express●Amerisource Bergen●Ciox Health●Dignity Health●Delta Career Education●Dunkin Brands●Facebook●Florida Community College●GE Gas & Oil●Sunglass Hut (Luxottica)●SunTrust Bank●Bank of America●Barneys of NY●Blood Systems●Infor●Institute of Construction Management & Technology●Intraedge●MAC Tools●Microsoft●Motorola●Pearson Publishing●Revy’s●Sears●SkillSoft●State Farm● Sweetrush●Target.com●Teksystems●Underwriters Laboratory●United Healthcare●Universal Robots●US Census●WarnerCo●Wells Fargo●Western Governors University-Consult with stakeholders on national and international projects to analyze, assess and identify needs and performance gaps that can be measurably resolved with training solutions via a variety of methodologies and performance support tools. -Level set and manage stakeholder's expectations at project kickoff and throughout each phase of a project to ensure all parties understand and agree to scope, required resources, and project schedule.-Provide regular status to stakeholders and deliver using Agile methodology.-Effectively collaborate with subject-matter experts to extract what the learner has to "know" and what the learner has to "know how to do."-Develop detailed analysis and design documents that logically map highly complex content and instructional strategies to learning outcomes for all modalities.-Work with global partners to ensure efficacy of the design and development of proposed training solutions.-Apply ADDIE and Agile Models to analyze, prescribe, design and develop appropriate learning solutions employing a variety of instructional technologies and modalities for asynchronous and synchronous audiences across the globe in a wide variety of industries an disciplines.-Create engaging learning interactions promoting critical thinking and application through highly interactive content and activities.

Developed and implemented corporate standards for technical and functional documentation. Designed corporate template and methodology for developing elearning courses. Increased titles for company client-facing documentation and elearning courses 200% in one year. Researched, selected, and implemented Learning Management System to make elearning courses available for purchase by clients.

Proposed, introduced, and initiated the development and delivery of eLearning as a training option for external clients, while earning a Master's degree in Instructional Design.Recognized by company founder and CEO for the development and implementation of eLearning as a delivery method for training and education.eLearning course nominated for and received international recognition by Brandon-Hall Associates for custom course content.Researched and selected tools to increase productivity while decreasing the effort necessary to develop eLearning courses.Created corporate standard for elearning template, instructional methodologies, and delivery of courses.Created instructor-led training courses and lab exercises for software training courses.

Develop, maintain, and improve a non-credit, non-tax supported corporate computer training program in a University settingResponsible for making a profit for the first time in its inception.Initiate and implement marketing campaigns using a variety of media to market this program to corporations and industryResponsible for closing substantial training contracts with Qwest, AT&T, State of Arizona, City of Phoenix, and HoneywellDevelop curricula, train-the-trainers, schedule classes in 3-month increments