Cindy Hoyle Email and Phone Number
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Experienced project management professional, PMP, who brings a pragmatic, solutions focus to my work and delivers projects on schedule and within budget. I have spent 20+ years managing system and change management projects for institutes of higher education. I have consulted to small liberal arts colleges as well as large public/private institutions as a Sr. Research Strategic Leader while at EAB. Currently I manage the Program Management Office for Liaison's Total Enrollment solutions ensuring our partners projects are executed efficiently and in a manner that meets their needs and goals. My passion is about finding solutions to complex business problems and ensuring maximum efficiency in the organizations within which I work. With a strong background in instructional design and training, I have a talent for simplifying processes into their critical components and explaining technical concepts to end users. I work to bring my ideas from conceptualization to actualization.Experienced in the fields of higher education, healthcare, manufacturing, and aerospace/defense.Competencies include: Change Management, Client Engagement, Project Management, Business Process Improvement, ERP Implementation, Curriculum Design, Supply Chain Management, Competency Development, Train the Trainer, Technical Writing, Quality Assurance Testing.Interests include: Volunteering with local education and emergency organizations, hiking, skiing, and continually learning something new.
Liaison International
View- Website:
- liaisonedu.com
- Employees:
- 251
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Director Program ManagementLiaison International Dec 2021 - PresentWatertown, Massachusetts, United StatesGrew the client-facing CRM project management team in the first year and implemented a new Project Management software tool, improving internal processes and providing external project plans and dashboards. Achieved a reduction in client escalations, reduction in project delays, and an increase in overall NPS scores.Collaborating with multiple company divisions and products to implement Program Management practices for multi-solution projects. Working to establish and standardize project charters, project plans, issue and decision tracking, risk logs, and monthly stakeholder reporting. All to ensure that client commitments are met according to agreed-upon scopes. Working with our multiple divisions to implement the company standard project management software, align best practices and share key project data company-wide. Key skills and achievements include breaking down communication barriers, fostering unified processes, and establishing trust. Effectively communicate the importance of best practices and guide teams in unfamiliar areas.
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Senior Strategic LeaderEab Feb 2019 - Jan 2022As a Research Partner Success Strategic Leader I partner with our member Universities to help identify priorities and determine the best course of action to leverage EAB research resources to help them reach their goals. -
Professional Consultant, PmpRgp Aug 2018 - Feb 2019Boston, MaCompleted a 6 month contract position which involved helping establish the new PMO processes and procedures while managing several strategic projects for international medical device manufacturing company. Projects included process improvements in the area of Sales Operations including creation of key performance indicators reporting dashboard using PowerBI. This involved working with individual departments to identify key reporting metrics and sources of data, preferred visualization and performance targets. Managed projects using SmartSheet project plans and online dashboards. -
Client Project Manager, PmpLiaison International Apr 2015 - Aug 2018Watertown, MaResponsible for managing the onboarding projects with higher education partners adopting the Liaison Admissions and Enrollment Management product and services. Maintained a relentless focus on customer satisfaction and ensuring the customer had a positive, value-added experience in every interaction. Created and maintained customer specific project plans, ensured resources were scheduled accordingly and tasks executed for a successful online application implementation.
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Implementation And Training Services ConsultantHoyle Consulting Aug 1995 - Apr 2015Projects include:athenahealth, January, 2014-December, 2014Project Manager for a 12 month project to complete creation of 86 e-learning courses in Adobe Captivate while managing a team of 8 instructional designers. athenahealth provides cloud based services to healthcare providers and was releasing a streamlined version of their entire patient care, billing and patient engagement modules. Raytheon, February, 2012-December, 2013Team lead for remote team of 6 instructional designers responsible for approximately 100 deliverables.. Worked with Subject Matter Experts to create high level course design documents, concept based instructor led training and step-by-step instructional job aids for the Raytheon Common PDM System. Was responsible for on-boarding new members, issue/resolution reporting, tracking progress against schedule and allocating/reallocating work to meet project deadlines. Achieved project milestones on time and within budget. Infor Global Solutions: April, 2011-February, 2012Teibel Inc. : November, 2006 - August, 2010Senior Consultant for Change Management Consulting firm Member of the Project Management Team for the re-implementation of the Boston College Arts and Sciences PeopleSoft ERP System. Project included a full administrative process redesign and realignment of job responsibilities to increase system accuracy and reduce redundancies. Conducted departmental interviews, mapped current and future state processes and led team to define new policies and procedures. Conducted training on new business processes and procedural changes. Wrote new online business processes for the Residential Housing and Judicial departments as part of the implementation of StarRez software application. Designed and delivered training for ERP Software Selection project. Conducted exercises to help participants think outside of the box and identify new system requirements. -
Senior Implementation ConsultantMarcam Solutions Jul 1989 - Jul 1999Lead consultant for the Bass Brewers, Ltd PRISM ERP software implementation. Created process maps to identify areas for improvement in the areas of Procurement, Customer Order Management, Financials, Scheduling and Quality Management. Managed 10 person project team, assisted with the development and management of the implementation plans, communication plans, risk and contingency plan and the defining of improved business practices as well as the development and execution of the user training program. Project milestones were met and new system went live on schedule.Provided implementation project management and support for the PRISM ERP software application. Additional responsibilities of a Senior Consultant included providing guidance on implementation plans, schedules and application solutions to other consultants
Cindy Hoyle Skills
Cindy Hoyle Education Details
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Mathematics And French
Frequently Asked Questions about Cindy Hoyle
What company does Cindy Hoyle work for?
Cindy Hoyle works for Liaison International
What is Cindy Hoyle's role at the current company?
Cindy Hoyle's current role is Director Program Management @ Liaison International | Project & Implementation Manager | Solution Consultant.
What is Cindy Hoyle's email address?
Cindy Hoyle's email address is ci****@****ast.net
What is Cindy Hoyle's direct phone number?
Cindy Hoyle's direct phone number is +150825*****
What schools did Cindy Hoyle attend?
Cindy Hoyle attended Wellesley College.
What skills is Cindy Hoyle known for?
Cindy Hoyle has skills like Training, Leadership, Management, Technical Writing, Change Management, Software Documentation, Project Management, Instructional Design, Erp, Employee Training, Process Improvement, Consulting.
Who are Cindy Hoyle's colleagues?
Cindy Hoyle's colleagues are Daria Waterman, Elaine Connery, Christine Ferraraccio, Sri Sandhya Varigonda, William Rahman, Srihari Reddy Puttam Reddy, Jessica Skala.
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