• Develop and implement strategic programs for Americas market to promote revenue growth and increase profitability. • Lead Americas account planning program, liaising with commercial teams and vertical leaders in creating and executing account-level strategic growth plans with potential (risk-adjusted) revenue uptick of $2.1B for 2024. Report trends & investment areas across accounts.• Manage up-sell / cross-sell initiative to accelerate greater service line penetration in Americas… Show more • Develop and implement strategic programs for Americas market to promote revenue growth and increase profitability. • Lead Americas account planning program, liaising with commercial teams and vertical leaders in creating and executing account-level strategic growth plans with potential (risk-adjusted) revenue uptick of $2.1B for 2024. Report trends & investment areas across accounts.• Manage up-sell / cross-sell initiative to accelerate greater service line penetration in Americas accounts and generate potential $140M in revenue for 2024.• Pilot Gen AI offense/defense program to increase Gen AI inclusion in client proposals for project types susceptible to Gen AI productivity gains.• Organize, coordinate, and facilitate monthly Elite Client Partner Forums, including topic planning, talent acquisition, scheduling, and stakeholder communications.• Own program communications and reporting to vertical leaders and executive & senior leadership. Show less

• Manage day-to-day program activities for Global Sales Hiring Campaign, Diversity Candidate Pipeline, and Account Planning programs; three strategic programs sponsored by ELT to increase sales team diversity and drive revenue growth. • Facilitated hiring of 500+ quota-bearing sales professionals, generating incremental revenue of $611M.• Worked with business/practice leadership, recruiters, talent managers, and sales education team to define and track activities, milestones, and… Show more • Manage day-to-day program activities for Global Sales Hiring Campaign, Diversity Candidate Pipeline, and Account Planning programs; three strategic programs sponsored by ELT to increase sales team diversity and drive revenue growth. • Facilitated hiring of 500+ quota-bearing sales professionals, generating incremental revenue of $611M.• Worked with business/practice leadership, recruiters, talent managers, and sales education team to define and track activities, milestones, and deliverables due from each area.• Scheduled and lead virtual governance meetings to prioritize tasks and set deadlines.• Ensured proper allocation of resources, identifying dependencies across teams, and documenting best practices to support program goals and objectives.• Created and managed program budget and ROI reporting to Executive Committee. Show less

• Key member of Cognizant’s CSC team, which was established to deliver content services to Pearson Education globally, improving speed to market and quality of print and digital products.• Lead the engagement with Pearson stakeholders to identify work to move into specialized CSC workflow.• Determine scope of work and resolve queries to ensure that appropriate service teams are assembled to complete projects. • Responsible for governance and oversight of production service teams in… Show more • Key member of Cognizant’s CSC team, which was established to deliver content services to Pearson Education globally, improving speed to market and quality of print and digital products.• Lead the engagement with Pearson stakeholders to identify work to move into specialized CSC workflow.• Determine scope of work and resolve queries to ensure that appropriate service teams are assembled to complete projects. • Responsible for governance and oversight of production service teams in producing materials for science, math, engineering, and computer science higher education products, and for investigating and resolving escalations.• Create project budgets and track costs against budgets.• Collaborate with CSC senior management and other key members in continuous improvement of the demand management and transition processes for CSC.• Managed P&L of $5M, including reporting and metric assessment to Pearson CXOs. Show less

• Responsible for assembling and managing multi-functional development and production service teams to produce print and digital products for higher education publishers worldwide.• Directed team of 8 staff project managers and a large group of freelance editorial, creative, andproject management specialists to produce high quality products for customers.• Provided staff training, coaching, and mentoring.• Established training protocol for new employees, and created workflows… Show more • Responsible for assembling and managing multi-functional development and production service teams to produce print and digital products for higher education publishers worldwide.• Directed team of 8 staff project managers and a large group of freelance editorial, creative, andproject management specialists to produce high quality products for customers.• Provided staff training, coaching, and mentoring.• Established training protocol for new employees, and created workflows for programmanagement, content development, and digital product production.• Oversaw service provision for clients, assuming full responsibility for quality, cost control, andproject schedules.• Provided key account management and customer relationship development.• Conceptualized and lead sales presentations to engage new clients and to demonstrate newcapabilities to existing clients.• Created and maintained P&L of $5M with success in growth and service diversification. Show less

• Established Element’s higher education division to expand the company’s existing service offerings.• Hired and directed key design, editorial, project management, and production personnel.• Developed and implemented workflows to deliver cost effective, high-quality products tocustomers; and expanded services to include content development and digital services.• Fostered relationships with clients and established protocol for exceptional customer service.• Worked closely… Show more • Established Element’s higher education division to expand the company’s existing service offerings.• Hired and directed key design, editorial, project management, and production personnel.• Developed and implemented workflows to deliver cost effective, high-quality products tocustomers; and expanded services to include content development and digital services.• Fostered relationships with clients and established protocol for exceptional customer service.• Worked closely with customers to determine core service needs and areas for expansion.• Increased division sales from $0 to $5 million from 2010 to 2012. Show less

• Directed U.S. and India editorial and production teams in production of textbooks and mediaproducts for the higher education market.• Provided staff training, coaching, and mentoring.• Monitored costs and employee productivity.• Oversaw service provision for publishing clients, assuming full responsibility for quality, costcontrol, and project schedules.• Provided key account management and customer relationship development.• Responsible for annual sales budget of… Show more • Directed U.S. and India editorial and production teams in production of textbooks and mediaproducts for the higher education market.• Provided staff training, coaching, and mentoring.• Monitored costs and employee productivity.• Oversaw service provision for publishing clients, assuming full responsibility for quality, costcontrol, and project schedules.• Provided key account management and customer relationship development.• Responsible for annual sales budget of $1.5 million. Show less

• Supervised editorial/production staff in coordinating production of higher education textbooks.• Evaluated staff performance and productivity.• Created service estimates based on project specifications.• Created and maintained annual departmental budget of $1.2 million, and monitored all servicecosts.• Worked closely with sales team, giving presentations and meeting with customers to increasecompany presence within industry.

Manage 12 production editors to complete tasks associated with production of textbooks for the higher education market.