Cindy Mock

Cindy Mock Email and Phone Number

General Manager at Petco @ Petco
san diego, california, united states
Cindy Mock's Location
Columbia, South Carolina Metropolitan Area, United States
About Cindy Mock

Results-focused, practical, and participative Multi-Unit Management and Operations professional with 15+ year track record of success in sales, retail, human resources, and optimizing profitability. Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world-class service delivery, operating methods, renewed marketing directions, and incentive-driven rewards for team achievement. Derive genuine pleasure from transitioning high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operational success.

Cindy Mock's Current Company Details
Petco

Petco

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General Manager at Petco
san diego, california, united states
Website:
petco.com
Employees:
11464
Cindy Mock Work Experience Details
  • Petco
    General Manager
    Petco Jun 2021 - Present
    Columbia, South Carolina, United States
  • Safelite Autoglass
    Store Manager Ctu
    Safelite Autoglass Sep 2018 - Jan 2021
    Columbia, South Carolina, United States
    Led a team of 30+ associates that included technicians, customer advocates, repair specialists, and two assistant managers. I created a culture that was highly engaged and promoted world-class customer service. I did this by being a people-centric leader that ensured my team received proper training and development which resulted in adding 1.5 million dollars in incremental revenue in recalibration alone.
  • Food Lion
    Store Manager
    Food Lion Oct 2014 - Jun 2018
    Columbia, Sc
    I built associate and customer relations and promoted a strong culture in support of the Food Lion Count On Me strategy and took a negative margin store and turned it profitable. By taking a holistic approach and focusing on people development, customer service, operational standards, and executing the marketing strategies I was able to raise employee engagement by 23%, improve customer service scores by 20%, reduce store shrink from 4.2% to 1.1% to prior year and grow sales by 35% year over year.
  • Family Dollar
    District Manager
    Family Dollar May 2013 - Aug 2014
    Columbia, Sc
    Led a team of 20 Store Managers responsible for maximizing company profits. I did this by sourcing, recruiting, selecting, and developing diverse talent for my district which allowed for internal promotions of candidates and reduction of Store Manager turnover from 45% to 15%.
  • Acceptancenow
    District Manager
    Acceptancenow May 2010 - Aug 2012
    Sc, Nc And Ga (Parent Company Rent-A-Center)
    Started with two locations and grew the business by identifying and opening twenty-seven locations in South Carolina, North Carolina, and Georgia. Supported 13 locations that were partnered with host stores like Ashley Furniture, Rooms To Go, Badcock, Value City, and some independently owned furniture stores. I was responsible for hiring, training, and coaching sales teams that contribute to the host stores' sales increasing by over 20% in additional revenue with rent-to-own contracts.
  • Blockbuster
    District Manager
    Blockbuster Aug 1992 - Feb 2010
    Columbia, Sc
    Progressed within the company over a seventeen-year timeframe assuming ever-increasing responsibility beginning as a customer service representative and advancing to District Manager of 16 locations. I trained staff and peers in new programs, policies, computer updates, and product information. Recruited applicants for management positions. Assisted in several new store openings and closures. As a District and Store Manager, I won multiple awards in Customer Service, Store Appearance, Financial Results such as Shrink, Payroll, and other controllable.

Cindy Mock Skills

Customer Service Profit Inventory Management Sales Coaching Leadership Merchandising Training Budgets Store Management Customer Satisfaction Marketing Income Statement District Management Operations Management Retail Inventory Control Multi Unit Time Management Team Building Store Operations Recruiting Management Forecasting Team Leadership Multi Unit Management Loss Prevention Sales Management Visual Merchandising Shrinkage Planograms Employee Training Big Box Driving Results People Development New Store Development Pos Process Scheduler New Store Openings Customer Retention P&l Management Hiring Customer Experience Retail Sales Sales Operations Cpfr Cold Calling Performance Management Succession Planning Accountability

Cindy Mock Education Details

Frequently Asked Questions about Cindy Mock

What company does Cindy Mock work for?

Cindy Mock works for Petco

What is Cindy Mock's role at the current company?

Cindy Mock's current role is General Manager at Petco.

What is Cindy Mock's email address?

Cindy Mock's email address is ci****@****att.net

What schools did Cindy Mock attend?

Cindy Mock attended Greensboro College.

What skills is Cindy Mock known for?

Cindy Mock has skills like Customer Service, Profit, Inventory Management, Sales, Coaching, Leadership, Merchandising, Training, Budgets, Store Management, Customer Satisfaction, Marketing.

Who are Cindy Mock's colleagues?

Cindy Mock's colleagues are Briann Belliveau, Tonya Mulvey, Melissa Ferro, Mary Estep, Catherine Worster, Wilfredo Guerrero, Paige Shaw.

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