Cindy Netska Email & Phone Number

Rocky Hill, Connecticut, United States

Rocky Hill, Connecticut, United States

Promoted to Sr. Director of Human Resources, June 2023

Rocky Hill, Connecticut, United States

• Trusted and well-respected advisor, partner, and coach to all levels of employees across 18 states.
• Driver of a dynamic workplace culture awarded Great Places to Work, and Top Workplace.
• Develop, align, and execute people operations, practices, programs, and initiatives in support of the business for all CATIC family of companies and its startup company UCLS.
• Provide situation coaching and feedback to mid and senior level managers.
• Partner to people management and staff providing guidance, performance management advice and facilitation (e.g., coaching, counseling, professional development, and disciplinary actions.)
• Develop and deliver leadership development training and seminars.

Nashua, New Hampshire, United States

Manchester, New Hampshire

• Lead and guide all human resource functions including talent acquisition, compensation & benefits, employee engagement, talent and performance management, training and development, coaching & mentoring, succession.
• Act as a strategic business partner to the senior leadership management team, providing insight and recommendations to both short-term and long-term growth plans of organization. (Talent acquisition efforts have.
• Consistently nurture a positive and diverse, performance enhancing culture with emphasis on meeting production demands, safely. (Investments in people have improved operational efficiencies by 3%.)
• Designed and implemented the companies Attendance Practice to drive and incent perfect attendance.
• Conduct compliance investigations and administer disciplinary action when necessary.
• Regularly host open houses and facility tours for students, teachers, government and community officials in a constant effort to raise awareness and interest about manufacturing.

National Team - Remote w/ Travel, Based Out Of New York

• Designed and implemented global corporate human resources initiatives across service, sales and tech centers with focus on leadership development, operational consistency, employee engagement and KPI goal attainment.
• ADDIE and Kirkpatrick Model advocate: led a team of training developers to create, implement and execute in-person, online and virtual training ranging in length from 15 minutes to 5 days.
• Developed and delivered sensitivity training: workplace harassment, anger management, discrimination, diversity and inclusivity. Administered and managed 360 Leader Assessments.
• Conducted needs assessments and communicated data analysis to executives highlighting gaps between performance targets and the current state of the business.
• Training lead and LMS administrator to vendor third parties, kiosks, big box stores, D2D sales.
• Core team HRBP for acquisitions, call center moves, conversions, and closures.

New York, United States

• Award winning visionary of the company’s groundbreaking Retention/Win-back Call Center. Pilot success resulted in opening 12 additional domestic COE. (Results delivered 122% improvement of customer saves with revenue.
• Led a diverse team of staff managers to design, plan and execute pilot and call center site launches.
• Spearheaded change to the traditional Call Center Workflow by creating and developing training todrive focus on enhancing customer contact negotiations to include identifying customer needs,overcoming objections to.
• Originator of the single, double, triple, quadruple play marketing offer.
• Tracked/analyzed performance metrics & NPS; delivered presentations to senior executives.

New York, United States

• Developed training curriculums that drove continuous improvement to Consumer and Business Sales and Service Centers. Major accomplishment: Efforts reduced repeat customer calls from 20.1% YE 2001 to 17.1% YE 2002.
• Redesigned processes to implement automation and simplify fieldwork for service and sales representatives across multi-locations nationwide.
• Analyzed data and customer verbatim; responded to customer complaints and handled escalations.
• Monitored calls to identify customer irritants, key drivers, trends, and root cause analysis.

Executive Leadership Program For Women

Mba, Business Administration And Management, General

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Bachelor Of Science (Bs), Business Administration And Management, General