Cindy Niemann Email & Phone Number

Hopkins, MN, US

Minnetonka, Minnesota, United States

Processes claims and enters Member submitted claims for Medicare Advantage. Trained to process claims in other lines of business.Investigates issues submitted by Providers or Members.Answers calls on an MA phone line through Customer Service. Schedule the Team on a rotating basis.Participates on a team to improve SOP's. (Istandard operating.

Minnetonka, MN

Checked in appointments for OT, Speech, and Mental Health clients. I collected payments.Entered intake registration forms and updated files in a database, managing confidential data.Greeted clients in the lobby, routed phone calls, and distributed mail.Scheduled appointments in Evolv, Outlook, and Excel.Coordinated PTO coverage for Therapists.Volunteered.

Minnetonka

• Provided Administrative Support for furniture sales.
• Processed financing, cash, and credit card transactions
• Balanced cash drawer and petty cash
• Tracked customer orders and answered incoming phone calls

Edina, MN

• Generated contracts and scopes of work for clients and sub-contractors using specs and budget sheets.
• Verified and tracked current licenses and other required documents.

Plymouth, MN

• Quality Systems Department
• Tracked metrics of course completions on SharePoint spreadsheets.
• Verified employee status (SumTotal) and identified new hires.

Fridley, MN

• Filed required training documentation and archived retired documents.
• Created events and sessions, completed attendance, and retired courses (Cornerstone).
• Assisted in set-up/tear down of training classes.

Minneapolis, MN

• Provided support to the education department for current and new employees.
• Prepared and distributed new hire and temp training schedules and weekly reports, and produced materials for 60 new employees per month.
• Manually assigned between three and fifteen courses and up to six classes per person.
• Recorded attendance on a database (LMS) for 40 classes per monthTracked hundreds of confidential training documents.
• Developed a PowerPoint presentation an instructed a weekly orientation class on Workday and LMS.
• Provided enrollment management and customer service to employees and physicians via phone, email, and in person.

Greater Minneapolis-St. Paul Area

• Provided support to educators to facilitate training for a new electronic health record (EHR) to 15,000 employees.
• Created a procedural handbook, prepared materials, and managedseven train-the-trainer events resulting in credentialing 250 educators.
• Ordered catering services for training events and celebrations.
• Set-up 68 training rooms with 101 classes in a database, helped with registration, and provided on-site support at six different hospitals.
• Led the scheduling of 2500 Physicians into classroom training. Epic was successfully rolled out on time to the organization.
• Co-facilitated three sessions of new hire orientation.

Greater Minneapolis-St. Paul Area

• Prepared client correspondence and scheduled mediations.

Edina, MN

• Provided Meeting/Incentive event management for Fortune 100 companies.
• Completed 175 worldwide travel events, ranging from 100-8000 people per event, coming in under budget 90% of the time.
• Negotiated fares, requested contracts and blocked space with airlines including a multi-million dollar around-the-world trip.
• Created online operational procedures to aid in cross-training.
• Developed curricula, and trained internal employees for after-hours help. Employees learned new skills and external hiring was avoided.
• Planned logistics of future travel programs with clients Including seating configurations, meals, and beverages on the aircraft.