Lead Business Specialist for Unum Slesforce Business AdministratorManage operations requests, end user questions, Issues and enhancement suggestions.• Create and maintain various reports and dashboards as well as training users on how to run and create their own.• Assist in developing and maintain documentation on processes, procedures and support materials.• Assist with creating the Salesforce Super user mentor program.• Work with Field offices to assist with training as needed.• Participate in project and enhancement work to deliver new and improved user experience capabilities.• Maintain metrics to track data integrity, learning trends, usage and adoption.• Gathered detailed information on applications to assess which would be a fit for a POC.Territory Management and New Hire/Transfer Access• Assist end users with Territory Management and user access issues/processes/procedures. • Training resource for Territory Management and iAccess for the Field Offices. • Assist Field Office users with New Hire/Transfers and Terminations questions/Training

Technical Liason for our 32 Field Offices, assisted in testing and deployement of equipment, documenting and training Field personel on new and changed technical processes.• Planned and Deployed new laptops/Desktops and cell phones to our 32 Field Office employees• Tested and validated new Operating Systems on the Field Office equipment to ensure it met requirements• Point of contact for the 32 field office employees and home office employees for trouble shooting issues, process questions and recommendations of actions for various applications and access issues• Collaborated with developers and data engineers to design and map data to legacy systems• Developed and delivered training to both Home Office and Field Sales Office staff for changes to applications and technical processes• Managed Cross enterprise regional re-alignment project as well as field office openings and closings• Business Continuity Coordinator for 32 US Field offices

• Facilitated requirements gathering by interviewing business subject matter experts from Field offices to document existing processes and identify potential gaps• Documented high level and detailed requirements, presented technical solution and tested for customer approval and quality• Worked in partnership with developers (on and off site) to clarify requirements • Creation and execution of test plans• Facilitated system training needs to the business• Provide weekly and daily communications to cross-functional areas on project progress/status