Cindy O. Email & Phone Number

Richardson, Texas

• Contributed to process improvements as business analyst and project manager on application development projects following Agile methodologies.• Reduced facilities run and maintain support by 85% via development and implementation of reduction strategy as relevant and key priority across organization.• Strengthened organization efficiency by leading portfolio stewardship and project management via portfolio oversight with IT leadership across domains to ensure organization was working on initiatives most closely aligned to company’s goals and highest Return of Investment based on stakeholders’ needs.• Cultivated business relationships by working closely with high-performing teams to meet needs of Identity Access Management, Quality, Manufacturing, and Facilities business partners locally and internationally: Philippines, India, and Germany.• Reduced manual testing time by 60% via development of automated test suites using Gherkin writing and automation tools: HP Quality Center, Katalon, and Cucumber.• Lead Spotfire report developer for 4+ years.• Monitored and reported on key performance metrics.• Performed risk assessments against cybersecurity governance frameworks to remain in security compliance.

Dallas/Fort Worth Area

• Designed, specified requirements, developed, tested, installed, and supported semiconductor manufacturing applications including automation and decision support locally and with overseas teams.• Implemented factory enhancements including equipment automation, monitoring, material handling, data collection, and fab applications for highly automated factory environment.• Worked on Enterprise applications and automation for One Make teams and sites ramping to support 15 businesses units.• Performed Sentinel configuration and script writing to aid in proactive monitoring to avoid application down time.• Used database and web application technologies to present information used by engineering and manufacturing for decision support and control of factory operations.• Supported production application in 24-hour work environment.

Richardson, Tx

• Monitored students during exams and assignments to ensure a high level of integrity at my university. • Demonstrated attention to detail and a positive work ethic while multi-tasking duties to keep the testing center running efficiently.• Maintained a positive attitude to ensure that students and faculty had a positive experience when working with the Testing Center. • Helped improve our practices and ensured that procedures and regulations were enforced.

Richardson, Tx

• Mentored students and provided them with the resources necessary to make their transition into higher education and served as a positive role model in their lives.• Tracked students’ information in filing systems to report daily, weekly, and monthly progress to my supervisor and program director.• Served as a campus guide and promoted my university to prospective students and to the greater Texas area. • Collaborated in a team with other mentors to work with students at different high schools, during department meetings, and professional development events on campus.• Volunteered for multicultural and college events, such as sessions to help students apply for college or FAFSA, college readiness information sessions, and college fairs.

Plano, Tx

• Conducted audits in accordance with internal audit policies and the applicable Standards for the Professional Practice of Internal Auditing as prescribed by the Institute of Internal Auditors.• Assisted with fieldwork phase of financial, operational, and information technology audits to assess risks, evaluate controls, safeguard assets and business systems, and analyzed procedures.• Developed viable business solutions, in conjunction with Internal Audit management, to mitigate risks.• Evaluated audit observations and drafted recommendations to improve policies, procedures, efficiency, and controls.• Retested open audit issues from previous audits requiring follow-up to assist with completion of audit plans.• Tracked and reported the status of audit projects.

Bachelor Of Science, Information Technology And Systems

I graduated from the Naveen Jindal School of Management at the University of Texas at Dallas in the Fall of 2015. I obtained a Bachelor.

Education record

Activities and Societies: National Honor Society, Key ClubHighest Ranking Graduate Recognized: Highest Honors