Cindy Pearce Email & Phone Number

United States

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Sparks, Nevada, United States

Verdi, Nevada, United States

• Guide all aspects of the Customer Service Team
• A five-person team supporting Domestic and International sales
• Instrumental in the re-organization of the team exiting the CA operationsand hiring a new team of five in Reno, NV
• Experienced at managing remote teams and working remote
• Acting as liaison to every department to ensure support and clear communication
• Reorganized the distribution of responsibilities providing a clear understandingand a more proactive approach for each Customer Service Representative

Reno, Nevada, United States

Company-wide lay-off / all U.S. COVID19 Test Sites closedOversee all Northern NV COVID19 Test SitesManage day-to-day operational goalsCommunicate with Regional and National leadership

Reno, Nevada Area

• Reason for leaving: Company-wide COVID19 lay-offInternational Game Technology PLC, formerly Gtech S.p.A. and Lottomatica S.p.A., is a multinational gaming company that produces slot machines. (www.IGT.com)
• Sales order management for multiple regulated jurisdictions from receipt of order to installation
• Create and manage all orders with complex configuration of machines utilizing SAP software
• Create lease agreements and/or sales contracts for review by company paralegal

Reno, Nevada Area

• Reason for leaving: Company-wide lay-offA warehouse fulfillment and shipping center supporting retail, wholesale and direct to consumer requests for products found online, infomercials and retail outlets such as.
• Manage department operations to include nine Customer Service Reps and a Supervisor
• Manage all time-sensitive projects from development to final completion, while providing a beneficial cross operational relationship with all departments
• Report daily on all project requirements, planning and deadlines
• Support team in all efforts to communicate and accommodate effectively with clients and management

Sparks, NV

• Reason for leaving: Company-wide lay-off
• Direct and guide all aspects of Customer Support while providing a beneficial cross operational relationship with all departments
• Instrumental in the reorganization of the Customer Service Department by implementing a more forward-thinking and proactive approach to building customer relationships and increasing sales
• Developed 30 minute training sessions to support knowledge needed quickly
• Developed Key Performance Indicators to support solid metrics
• Developed a firm Service Level Agreement

Reno, Nevada Area

Reason for leaving: Closed businessMarketLinkRE plans and executes successful events for all organizations. Provided budget analysis, marketing, sales communications and events planning for multiple projects occurring simultaneously. Focus: Events management with attendance from 30-300, Administrative management to include A/R & A/P, Budgeting, Maintain.

Reno, Nevada Area

As a new business start-up, Health Director's focus is general health and wellness, primarily directed to assist physicians with personalized health assessment patient reports. Company operations to include budgetary and financial reviews, manage client contracts, product research and development, database management, and email marketing campaigns managed.

Fernley, Nevada

MSC's annual revenues are at $500 million and is one of the nation's largest direct marketers of a broad range of industrial products. In this position I managed a Sales Team of twenty-one, provided Sales Coaching, supervised Call Performance, and assisted with monthly Product Training. (www.MSCDirect.com)

Sparks, NV

As a world-wide distributor of dental, medical and veterinary healthcare products, Henry Schein reports over $7 billion in annual revenues. As Sales Manager, we developed a team of sixteen sales professionals. We developed and provided Sales Incentive Programs, Managed Key Performance Indicators (KPI), Metrics monitoring and call performance with a call.

Verdi, NV

Wells/Bloomfield is a manufacturer of commercial cooking equipment and beverage machines for us in restaurants worldwide. As Manager, I worked closely with manufacturing to provide production forecast, Managed Customer Service, Manager New Product roll-out and Client Contract ManagementWells/Bloomfield is a division of Specialty Equipment Companies.