- Gathered system requirements and identified pain points during on-site meetings with stakeholders, improving requirements analysis skills and ensuring their expectations were clearly documented and prioritized.- Facilitated communication between stakeholders, leading to a 30% increase in project coordination efficiency and enhancing communication and collaboration skills.- Designed user interfaces with Figma and developed a comprehensive Software Requirements Specification (SRS) document, presenting requirements in Confluence, which improved documentation and design skills for the development team.- Executed comprehensive test cases for CRM, Purchase, and Sales modules, documenting bugs in Jira, resulting in a 25% increase in software quality and user satisfaction by refining testing methodologies.

In my role as an IT Business Analyst intern at Snine JSC, I collaborated with key stakeholders to identify and address new functionalities and change requests for CRM and HRM systems. I managed reporting, testing, and training to ensure successful system adoption, and provided hands-on training and operational support to users.

• Led and organized camp activities like hiking and team-building, ensuring an engaging experience for campers.• Mentored groups of 10-20 campers, fostering teamwork and personal growth.• Assisted in delivering Life Coaching and Leadership courses, contributing to successful, character-focused sessions.