Cindy Pinnock Email & Phone Number

West Palm Beach, Fl, Us

Delray Beach, Florida, United States

• Mentor and support HR team members to foster professional growth and improve performance within the department.• Oversee the talent acquisition process, including developing strategies to attract top talent, managing hiring processes, and ensuring a positive candidate experience.• Lead the administration of employee benefits, including health and welfare programs, retirement, and other perks. Ensure compliance with government regulations and address any employee inquiries or issues.• Serve as the main point of contact for employee relations matters. Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner.• Investigate and address issues related to working conditions, performance management, and disciplinary actions. Facilitate discussions and mediate to achieve mutually agreeable solutions. Ensure thorough, fair, and unbiased evaluations and documentation of all concerns. • Assist in managing performance-related issues by providing advice on performance improvement plans, evaluations, and disciplinary measures. Develop and implement strategies to mitigate risks.• Work closely with legal counsel to review and address legal concerns, ensuring that HR policies and procedures align with legal requirements. Provide training to HR team members and organizational leaders on legal compliance, risk management, and best practices to prevent potential litigation.• Contribute to Collective Bargaining Agreement (CBA) negotiations, prepare the final draft for approval, and serve as the primary point of contact with the United Food & Commercial Workers International Union (UFCW) on all union-related matters• Responsible for governing Workers' Compensation cases, including tracking claims, coordinating with insurance providers, and working with attorneys to mediate between employees and the organization.• Handle unemployment claims by providing necessary documentation for appeals and representing the organization at hearings.

West Palm Beach, Florida, United States

• Acted as a strategic business partner by understanding unique business objectives as well as provided proactive counsel, recommendations, and support; cultivated solid relationships with organizational leaders, understood program expectations and site-specific challenges as well as provided advice and solutions, while ensuring legal compliance and consistent application of company policies.• Created, implemented, and monitored the application of HR policies and procedures to ensure compliance with labor laws, state and federal regulations, and sound business practices.• Offered technical HR support to Regional Executive Directors on day-to-day employee relations issues; responsible for advising on proper techniques, forms/documentation, and actions to ensure compliance, lawful conduct, and consistent application of practices, while meeting business objectives.• Conducted investigations into discrimination, harassment, wage/hour, or other labor law complaints, ensuring proper documentation, interview procedures, and follow-up activities were taken.• Maintained oversight for JCAHO auditing and compliance; internal auditing procedures, and other processes to ensure company standards and legal requirements were being followed.• Identified training and development needs, at facility sites, to expand technical skills and safeguard proper knowledge of applicable laws and regulations, file maintenance, employee relations administration, termination procedures as well as accident reporting, investigations, and workers’ compensation protocol.• Ascertained and implemented retention strategies to reduce employee turnover and increase employee skillset. • Participated in strategic planning sessions and business development meetings, providing insight into implications of decisions and actions on the HR function as well as offering solutions to employee related issues affecting the business.

West Palm Beach, Florida, United States

Accountable for all HR functions, including talent acquisition, benefits, risk management, safety, employee relations, performance management, training and development. Delivered advice, follow-up and follow-through on policies, procedures, grievances and documentation. Governed conflict resolution for 20 locations as well as specific policy-related or procedural issues and inquiries. Worked cooperatively and respectfully with leadership and employees; accomplished team leader/player; demonstrated both a “can do” and “what can I do” attitude. Responsible for enhancing organizational culture, in addition to, enforcing the policies, practices, mission and values of the Boys & Girls Clubs of Palm Beach County.

West Palm Beach, Florida Area

• Responsible and accountable for ensuring exceptional service quality in the delivery of HR projects to numerous organizations. Working closely with various levels of HR and senior leadership teams to provide support regionally/globally from a strategic project perspective. Having full autonomy for driving and delivering on projects from initial concept to launch.• Partnered with leadership teams to support the execution of HR strategy by staying true to the guiding principles and values of each individual business.• Supported the delivery of strategic HR initiatives, as well as, key annual HR Calendar processes (i.e. performance management, annual incentive processes, merit increases, bonuses, etc.)• Created employee life cycle communications & facilitated relevant leadership training i.e. talent acquisition, on-boarding, performance management, and staff development.• Directed annual benefits review/negotiation/coordination/implementation/communication process for several North American companies• Interacted regularly with and effectively leveraged the support of HR departments, CEO’s, COO’s and stakeholders.• Developed and maintained professional relationships with a variety of leadership teams based on honesty and integrity• Influenced and coached members of leadership on HR matters, based on trusted guidance and respected judgment.• Interacted and collaborated effectively with as well as motivated executive, managerial, professional, and direct labor associates.• Worked in partnership with functional (i.e. Finance, Legal, etc.) departments as required to meet organizational objectives.• Effectively communicated and cultivated relationships with HR product and service vendors/suppliers.• Developed and implemented HR policies/Employee Handbook.• Administered employee data quality audits.• Provided ongoing support to clients on various HR programs and initiatives.• Other ad-hoc projects as applicable.

Jupiter, Florida, United States

• Served as a strategic and consultative business partner within a global corporation for 375 employees across 5 North American locations, including Canada. • Ensured high quality HR services and effective alignment of HR support with strategic organizational objectives, such as, HR integration and due diligence during Mergers and Acquisitions.• Responsible for improving organizational effectiveness by analyzing departmental structures and evaluating options and developing action plans.• Provided coaching to managers with regards to discipline, management skills, conducting performance reviews, workplace practices and compliance with employment laws.• Investigated complaints by coaching and counseling managers on employee relations issues; resolved and responded with empathy to all employee concerns.• Led by taking calculated risks, championing innovative ideas to gain support and successfully managed change. • Exhibited a clear understanding and knowledge of the manufacturing business operations.• Accountable for HRIS preservation (ADP Workforce Now).• Managed all talent acquisition activities.• Responsible for the design, planning, negotiation, and implementation of company benefits programs, policies, and procedures. • Evaluated benefits programs through research and analysis of benefits trends and/or vendor management to ensure plans were competitive and legally compliant. • Created, maintained and managed benefits operating procedures. Led overall implementation and facilitation activities for annual enrollment, new benefits coverage, new carriers, etc. • Developed, implemented, and maintained benefits administration technology, including EDI requirements, functional design, testing and ensured plan provision compliance.• Served as the escalation point for complex benefits inquiries requiring senior level support or intervention.

Palm Beach Gardens, Florida, United States

Provided HR consultation to 5 out-of-state locations which support 1,000+ employees.Management of benefits administration.Participated in the review and selection of employee benefits. Accountable for analysis and implementation of benefit plan changesSummary Plan Descriptions - Review and provide remarks and data to attorneys. Handled complex, heightened employee benefit issues. Managed retiree medical plan transitions and administration.Oversaw and audit processes to ensure data integrity of benefit programs. Acted as benefit vendor liaison, tracking escalated issues, vendor problems, and new enhancements.Responsible for the research and resolution of benefit election errors impacting payroll.Supervised benefits enrollment activities for new hires, family status changes, and annual enrollment.Regulated processes for maintaining total compensation statement functionality. Produced audit reports and construct corresponding benefits invoices.Enforced internal HIPAA compliance.Managed all STD & LTD cases.COBRA Administration.HRIS preservation (ADP Expert).Directed system changes necessary for benefits administration.Ensured accurate data entry of weekly promotion/transfers, salary, benefit deduction, and personal changes.Processed payroll import for annual increases Created various HRIS reports for audit purposes.Answerable for employee benefits billing - Monthly reconciliation, audits, and payment requests.Compensation responsibilities - Implemented, integrated and managed compensation structure. Worked in partnership with Management on recruitment proceedings.Payroll Processing (Back-up).Administered annual federal report filings - AAP, EEO-1, & VETS100.

Ma, Organizational Management

Bs, Management