● Oversee multiple complex engagements concurrently, ensuring on-time and within-budget delivery, with a strong emphasis on client satisfaction.● Lead the largest Managed Detection and Response contract, encompassing a global team of 30+ members.● Delivered $5M in revenue across all engagements in FY24, significantly contributing to the firm's financial performance and growth within Cyber Managed Services.● Identify client needs and orchestrate the development of tailored solutions, driving 100% account growth or securing consistent contract renewals.● Leverage cross-selling opportunities to introduce clients to complementary services, strategically aligning with their objectives and expanding business relationships.● Lead quality-focused process improvement initiatives, identifying operational gaps and enhancing feedback loops to reduce errors and increase customer satisfaction.● Automated budget tracking across all cyber groups using Power BI, improving efficiency and accuracy compared to previous manual processes.● Lead and contribute to pro bono engagements in the Data Citizens with Purpose program, and apply data skills in firm-sponsored hackathons.● Foster a culture of continuous learning by coaching team members, facilitating career development sessions, and supporting their professional growth and goal achievement.● Champion community outreach efforts, resulting in increased local engagement and increased awareness of key social issues.● Actively participate in the AAPI Business Resource Group (BRG) as the Communications and Membership Committee Chair, driving initiatives to promote cultural awareness and inclusion within the organization.

● Led global teams on multiple ongoing client engagements to execute managed services, including application security, third-party risk management, identity and access management, and other cyber-related projects.● Delivered $2M in revenue across all engagements in FY23, significantly contributing to the firm's financial performance and growth within Cyber Managed Services.● Coordinated governance and communications as both Client Success Manager and Delivery Lead, facilitating weekly status updates, escalations, and quarterly business reviews, while maintaining strong relationships with clients and teams to identify future business opportunities.● Documented and reviewed processes, procedures, and deliverables, enhancing technical quality and providing guidance to team members. Evaluated deliverables from both technical and layman perspectives to ensure clarity and accessibility, while managing all administrative documents required for audit compliance.● Monitored budgets and conducted financial analysis, tracking forecasted margins versus actuals, and developed change orders in collaboration with multiple service lines.● Maintained service accuracy through quality assurance for a Fortune 100 company, while uplifting documentation related to eDiscovery, Siteblock, and Insider Threat processes to ensure up-to-date practices.● Managed global resources to ensure continuity across service areas and collaborated with team members to streamline workflows and develop representative dashboards for all deliverables.

● Onboarded and trained associates for eDiscovery support at a Fortune 100 company, enhancing team capability and efficiency.● Updated and streamlined eDiscovery documentation and daily task processes, improving operational efficiency.● Collaborated on developing a comprehensive monthly dashboard to represent all service areas of delivery.● Led client-facing governance meetings as the designated Client Success Manager, ensuring alignment and satisfaction.● Provided feedback and support for the implementation and requirements of a new eDiscovery platform.● Supervised teams within siteblock and data loss prevention (DLP) workflows, ensuring effective support and coordination.● Analyzed and documented incoming Proofpoint and Detica alerts, maintaining thorough records of alert evaluations.● Managed invoicing and budgeting for active projects, ensuring accurate financial tracking and reporting.● Maintained consistency in deliverables while continuing responsibilities from previous role at T&M Protection Resources, LLC.

eDiscovery● Managed and trained new on-boarding team members at a global investment bank.● Supported team members with assistance in managing expectations of counsel, litigators, and regulators.● Updated documents such as Standard Operating Procedures and On-boarding Document.● Continued carrying out responsibilities listed under Technical Analyst.

eDiscovery● Served as lead investigative consultant to a global investment bank and entrusted with maintaining confidentiality for sensitive internal investigations. ● Collected documents and e-communications from archive systems leveraging keyword and date range filtering.● Conducted log reviews via Splunk (physical access, print logs, remote access logs, web logs, etc).● Provided technical consulting to counsel, litigators, and regulators in order to manage expectations.● Built relationships with multiple on-site teams, global staff, and third-party data processing vendors.● Performed resource management, metrics, and statistics compilation for reporting to administration and counsel.

● Acquired forensic images of hard drives, mobile devices, and removable media for client investigations.● Managed and maintained chain of custody with attention to detail.● Performed detailed analysis of forensic images and provided comprehensive analysis documentation.● Enhanced video and images using Avid Media Composer, Photoshop, and AmpedFive.● Reported results of analysis to clients verbally and in detailed written reports.

● Managed and maintained chain of custody.● Assisted in the acquisition of forensic images from hard drives, mobile devices, and removable media.● Assisted in forensic image processing through forensic tools (Cellebrite, Mobile Phone Examiner Plus (MPE+), Microsystemation XRY, and Forensic Toolkit).

● Assisted in computer troubleshooting and maintenance. ● Learned Avid Media Composer for media forensics purposes.● Researched data transient third-party mobile applications.