Cindy Rivas Email & Phone Number

Flemington, New Jersey, United States

Somerset, New Jersey, United States

• Answer all incoming service calls consisting of scheduling appointments, answering questions and/or addressing general vehicle concerns
• Manage online service inquiries in a quick and orderly fashion ensuring each customer is reached out to and assisted within an hour
• Analyze daily warranty claims verifying that all information and pricing is input correctly leading to claim approval by Subaru of America
• Regularly assist Service Director with day to day administrative duties allowing increased functionality within the department

Providence, Rhode Island Area

• Planned, developed and enforced policies and objectives to further define the mission of the organization
• Engaged businesses and communities to support our mission by creating and implementing fundraising events resulting in increased revenue
• Assisted in allocating departmental budgets ensuring that all finances are maintained according to state and federal regulations
• Created public awareness initiatives to ensure the organization is visible to the community and those interested in assisting the foundation

North Kingstown, RI

• Partnered with the HR Operations Specialist and HRIS team to identify any systematic and/or process opportunities for improvement
• Collaborated with the Human Resources Business Partner/Manager and the Operations team in a fast paced environment to ensure compliance of associate records in the Human Capital Management
• Researched, produced, and executed unemployment information to the State Department of Labor
• Facilitated new hire orientations ensuring all company processes and procedures are acknowledged and understood
• Provided support by phone, fax, or email to internal and external sources, including, but not limited to the Distribution/Transportation Leadership and management team

North Kingstown, Rhode Island

• Assisted in new hire orientations, translating policies and procedures to Spanish resulting in full understanding of the company's rules and regulations
• Managed documents for over 300 employees, continuously scanning and linking them into the Kronos Workforce Management System, ensuring personal files are accurate
• Constructed weekly meeting minutes for all HR department meetings to later translate to Spanish for the entire distribution center resulting in equal understanding
• Coordinated health events for the distribution center ensuring employees have an equal opportunity to medical assistance

Cranston, Rhode Island

• Evaluated customers’ specific anatomical foot types to make adequate shoe recommendation to ensure customer satisfaction
• Improved and audited inventory of over 600 items monthly resulting in an accurate and organized stock room
• Managed and reconciled cash register processing an average of $2,500 sales per day

Johnston, Rhode Island

• Arranged over 60 repair appointments per day leading to increased service department revenue
• Analyzed specific GM recalls and reported them to customers ensuring accurate repairs and customer safety
• Communicated with customers online inquiries in a quick and orderly fashion resulting in higher customer satisfaction

Johnston, Rhode Island

• Processed over 20 incoming vehicles daily to ensure accurate sales by inputting accurate vehicle data into company CRM
• Screened incoming calls and distributed them to appropriate departments
• Managed daily down payments and registration fees on an average of $100,000 per day
• Interacted with customers upon arrival to increase customer satisfaction and potential sale opportunities by facilitating customer needs to appropriate parties

Business Operations, Project Management

A leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses.

High School Diploma