Cindy Roque work email
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Cindy Roque personal email
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I'm an experienced professional with over 15 years of expertise in Client Success, Account Management, and Technology Services. Throughout my career, I have focused on delivering innovative solutions that improve client satisfaction and help businesses achieve their goals. My experience spans industries such as banking, healthcare, telecommunications, and technology, where I’ve designed and implemented client-focused strategies that produce measurable results. I excel in fast-paced environments, combining strategic thinking with hands-on problem-solving to exceed expectations and build strong, lasting relationships.Key Skills:• 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Skilled at building trust and long-term partnerships by understanding client needs and delivering tailored solutions.• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Experienced in creating strategies that drive growth and improve service delivery while focusing on customer satisfaction.• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Proven ability to lead cross-functional teams to achieve both operational and client-focused goals while maintaining high standards.• 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Expertise in improving processes to enhance efficiency, streamline client onboarding, and boost service quality.• 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗔𝗰𝘂𝗺𝗲𝗻: Proficient in using IT systems, cloud platforms, and analytics to solve challenges and provide seamless client support.• 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Skilled at using analytics and performance metrics to make informed decisions that benefit clients.• 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Successfully handling escalated issues and resolving them quickly while maintaining client trust.• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Extensive experience in managing large-scale projects within strict deadlines and budgets, consistently delivering successful outcomes.I’m passionate about combining technical knowledge with a client-first mindset to create solutions that drive success for both businesses and their customers.Let’s connect! Feel free to send me a message or email—I’d love to discuss how I can contribute to your goals or collaborate on future opportunities.
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Service Management Team LeadTelus DigitalNaples, Fl, Us
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Global Director Technology Engagement/Client SuccessAlorica May 2022 - PresentIrvine, Ca, Us• Manage technical account management and concierge services, ensuring IT performance met client-facing service line requirements and complied with security and contractual standards.• Collaborate with C-suite leaders, sales teams, and clients to align initiatives with client needs, driving satisfaction and successful outcomes.• Develop and implement global client support strategies, adapting them to evolving product and market demands.• Lead and oversee a team of 25 Client Technology Managers, ensuring high service standards through performance tracking and KPI monitoring.• Act as the primary escalation point for critical client issues, developing client relationships and continuously improving support processes through feedback and insights. -
Sr. Director It Enterprise Infrastructure – Client OnboardingAlorica Aug 2012 - May 2022Irvine, Ca, Us• Directed the Enterprise Infrastructure team, focusing on voice recording technology and ensuring systems performed optimally to support various applications.• Negotiated cost-effective contracts, reducing expenses while delivering high-quality solutions that enhanced client benefits.• Created tailored success roadmaps to drive product adoption, aligning with client objectives and fostering long-term satisfaction.• Executed the migration of over 200 clients from NICE to Verint, implementing an efficient transition process that minimized disruptions and improved client experiences.• Strengthened cross-team collaboration across Client Success, IT, and Operations, ensuring technical solutions met all contractual and regulatory requirements.
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It Application ManagerAlorica Jul 2009 - Aug 2012Irvine, Ca, Us• Managed the planning, design, and implementation of corporate IT solutions, supporting data infrastructure and voice recording needs.• Created process documentation to improve operational efficiency and set clear standards for service.• Led a Professional Services team focused on consulting, client implementation, and customer support, enhancing client onboarding and satisfaction.
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Owner/ConsultantContract Consulting Jan 2006 - Jul 2009• Provided consulting services in process improvement, technical documentation, and instructional design, focusing on client-centered support and training.• Developed customized training materials that fit specific client systems, helping clients onboard more smoothly and use tools effectively.
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Technical Writer - ConsultantGreenberg Traurig Aug 2007 - Mar 2009New York, New York, Us• Created and delivered customer-focused technical and user support content, simplifying complex software and operational issues into usable formats.• Managed daily tasks alongside long-term projects, ensuring timely and efficient delivery of technical and end-user documentation in a large-scale environment.• Collaborated across groups to research issues, build relationships, and resolve conflicts, contributing to operational efficiency and process improvement.• Designed templates and ensured high-quality document presentation and communication standards, including editing and proofreading for clarity and usability. -
AvpAbn Amro - Citibank Oct 2002 - May 2007Amsterdam, Nl• Designed and managed databases to ensure accurate data organization, supporting operational efficiency and strategic decision-making.• Led project management initiatives, coordinating cross-functional teams to deliver solutions on time and within budget.• Developed and delivered educational services through instructional design and technical writing, creating clear and user-friendly materials for clients and staff.• Provided sales counseling and customer service, addressing client needs, offering tailored solutions, and fostering strong customer relationships. -
Group Sales And Manager Of Client EducationFiserv 1996 - 2002Milwaukee, Wisconsin, Us• Managed group sales operations, developing strategies to meet revenue goals and building long-term client relationships.• Designed and delivered client education programs, tailoring content to meet specific client needs and improve product understanding.• Collaborated with internal teams to align educational initiatives with sales objectives, enhancing client onboarding and satisfaction.• Conducted market analysis and strategic planning to identify new opportunities, refine sales approaches, and improve client engagement. -
TrainerJi Kislak 1999 - 2000
Cindy Roque Skills
Cindy Roque Education Details
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Belmont University - Jack C. Massey College Of BusinessBachelor Of Science In Business
Frequently Asked Questions about Cindy Roque
What company does Cindy Roque work for?
Cindy Roque works for Telus Digital
What is Cindy Roque's role at the current company?
Cindy Roque's current role is Service Management Team Lead.
What is Cindy Roque's email address?
Cindy Roque's email address is cr****@****hoo.com
What is Cindy Roque's direct phone number?
Cindy Roque's direct phone number is (866) 256*****
What schools did Cindy Roque attend?
Cindy Roque attended Belmont University - Jack C. Massey College Of Business.
What skills is Cindy Roque known for?
Cindy Roque has skills like Process Improvement, Software Documentation, Management, Leadership, Training, Integration, Telecommunications, Sdlc, Crm, Project Management, Visio, Instructional Design.
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