• Increased collections rate by implementing track reporting on aging invoices and short payments.• Executed large data entries for over 1000+ customer charge backs manually and via CSV imports.• Streamlined a collections and dispute resolution process by implementing a reporting system to understand, track, and reduce DSO (day sales outstanding) and chargeback volume.• Analyzed large data set reports monthly to analyze charge back trends to preset to executive leadership teams.• Managed a high volume of chargebacks daily from Wholesalers, Big Box Retailers, and E-commerce.

• Exported and entered chargebacks, reports, claims, and remittances from Big Box Retailer portals via EDI, Retail Link, Oracle Applications Cloud, NOVA, High Radius, Direct Commerce, Audit Link, AVISS, OpenText, Traverse Portal, Inmar Intelligence, RMS Portal, Partners Online, Greenfield, Direct Commerce, and RA Portal.• Surpassed weekly accounts receivable goals by effectively invoicing customers via NetSuite, EDI, and Big Box retailer portals and processing chargebacks daily.• Recorded Shopify transactions in NetSuite.• Calculated invoice discounts for freight and promotions.• Conducted CSV data Imports to maximize chargeback processing accuracy.• Researched and disputed deductions including RMA’s, freight claims, cash discounts, promotions, rebates, and other adjustments taken by customers by working cross functionally with Sales, Operations, Brokers, and carriers.• Invoiced customers through our ERP systems and calculated invoice discounts for freight and promotions daily.• Recorded, invoiced, and processed E-commerce transactions from Amazon, Shopify, and Faire in Net Suite.

• Processed billing daily for customers via email, mail, SAP Ariba, QuickBooks, Coupa, Vendor Café, Yardi, Procore, and MasterView. • Created financial statements, notes payable, credit memos, reconciled advances, and bank deposits.• Documented and processed financial transactions such as checks, purchase orders, ACH’s, and credit card payments via First Data• Assisted with the preparation of Audits and Tax reports.• Set up Vendors, Customers, and Franchisees on our 3 systems.• Processed timecards and Commission Reports for employees on a bi-weekly basis. • Submitted and issued W-9 forms and Certificates of Insurances for customers.• Revised and processed 110+ statements for franchisees and subcontractor’s payroll on a monthly basis. • Scheduled and authorized payments for weekly business expenditures. • Resolved customer and employee billing and payment questions.

• Assisted in the coordination of food security outreach program initiatives, development, and logistics including: emails and media.• Collaborated with community-wide partnerships to build, sustain, and publicize a food security website designed to provide residents with a centralized space for resources.• Designed and organized assessment data in support of CropMobster implementation.• Revitalized workshops and educational sessions related to CropMobster.

• Identified and evaluated new business opportunities, recommended strategies for short- and long-term business growth, performed market analysis, and tracked industry trends that could affect expansion and profitability.• Processed recommended documents including presentations and process maps.• Managed day-to-day account management, admin duties, and internal/external communication.