Provided risk management and compliance support for Global Treasury Services (GTS). Worked closely with Legal, Compliance and Product Management departments to monitor, review and assess legal and regulatory requirements as well as product and transactional risks. Accountable for reviewing new processes, products and procedures to identify and mitigate risks and maintain internal control. Worked closely with the business to challenge and approve high-risk, non-standard client requests, to ensure proper risk identification, mitigation and control for North America and Europe transactions. Provided global leadership to ensure a consistent approach. Launched and implemented Product Risk Rating Tool to review risks within product development; completed rating on 100+ domestic and international products. Developed regulatory and product related policies and training materials and rolled them out globally. Acted as risk consultant and trusted advisor to business units supported. Continuously implemented improvements to processes, internal control and risk procedures. Supported the implementation of a compliance matrix, identifying laws and regulations that impacted Global Treasury Products.

Full responsibility and accountability for various units, managing daily operations, monitoring risk and directing teams of up to 800. Defined and implemented long and short-term objectives; oversaw internal control, procedural development and implementation. Recruited, hired and managed team members through effective leadership and coaching. Exceeded the expectations of customers through continuous improvement of overall operations. Promoted an environment of mutual trust and respect, demanding the highest ethical standards from staff. Served as Unit Manager of a 24-hour wholesale lockbox operation with 200 employees; managed vendor selection for new image based platform, program implementation, productivity improvements and quality control. Introduced new IRS tax payment processing site, IRS Lockbox, in 3 months. Developed floor plan and worked with architects and builders to create design. Recruited and trained staff, supported RFP’s and vendor selection, recruited security services and managed a volume of up to 1.8M monthly transactions. Developed and implemented an incentive program rewarding high productivity and low errors; resulted in all processing deadlines being met and improved client service ratings. Received distinguished unit award from IRS. Managed new OCR Lockbox operations site responsible for processing IRS estimated tax payments. Established new workflow and procedures. Met all deadlines in highly fluctuating environment with monthly volume ranging from 20K to 1M payments. Developed procedures and training videos; worked closely with clients and implemented cost containment initiatives to ensure profitability.

Delivered change strategies for merger and post-merger integration. Supported business process re-engineering by establishing key relationships, identifying inefficiencies and cross dependencies and maximizing client business needs. Coordinated, managed and oversaw GTS projects, providing consolidated reporting, capacity planning and project consultation for ~200 projects each year. Reviewed business requirements from other lines of business to determine potential impact to GTS and ensure resources were appropriately lined up for support and testing. Represented GTS in numerous cross bank forums; rolled out capacity planning process and automated time keeping processes across 1400 technology and change management associates. Implemented the first capacity planning process across GTS and and rolled out an interim Six Sigma Change Process across GTS Change Management and Technology teams. Participated in the conversion of 5K+ associates and 30K+ clients with account balances in excess of $22B after Nations Bank Merger; handled associate training, testing and implementation across large National Treasury Platform projects. Served as liaison between the Consumer Bank and GTS. Provided coverage on compliance and internal control issues affecting Global Treasury Operations merger projects, including verifying that that Bank of America compliance and control processes were planned and implemented for acquired bank. Participated in due diligence reviews in California, Nevada and Texas.