• Maintained customer account records including entering new and finalizing closed customer accounts.• Updated database for accounts sent to collections, including communications to customers and the collection agency, AMS.• Managed waste collection accounts and served as liaison to waste collection agencies.• Entered requests for and processed all ACH Bank Drafts through BBI Inc. and Bank of Holly Springs.• Provided relief duty for receptionist including face-to-face and telephonic customer service.• Compiled and entered meter reading information into billing system provided by BBI, Inc.• Researched and resolved billing and invoice issues such as estimating usage and adjusting payment amounts.• Processed and mailed customer bills and collected and posted customer payments.• Balanced batch summary reports for verification and approval.• Posted notices, announcements, and event calendar on Facebook and website (Byhalia-ms.com).• Performed general clerical duties such as typing, filing, word processing, spreadsheets, and data entry

• Managed all social and print media including Facebook and Twitter and provided administrative support for the Senior Pastor.• Produced first in-house pictorial membership directory using instantchurchdirectory.com compiling member information, photographing members, editing photos and binding final product.• Implemented updated event request procedure by centralizing and streamlining request submission and transferring all events to Microsoft Outlook resulting in a decrease in scheduling conflicts and an increase in facilities usage. • Maintained internet communications including Facebook, Twitter and website. Used Ministry Toolbox Online to update announcements and links for five ministries at http://2nd.ministrytoolboxonline.com/. Uploaded JPG and PNG images, PDF files and MP3 recordings to increase and simplify viewer usage of the website.• Used Microsoft Publisher and Adobe Photoshop to design and distribute internal advertisements for all church activities.• Trained and engaged co-workers in multiple types of software including Microsoft Word, Publisher and Excel and Sartori Software.• Updated format and published bi-weekly, 4-page, full-color newsletter for local and national distribution to over 400 readers using Microsoft Publisher, Adobe Photoshop and Sartori Software.

The world's leading global provider of integrated consulting solutions across the employment lifecycle.; Managed all daily operations, up to 2 direct reports, and schedules for all associates.Maintained candidate participation and attendance records in intercompany tracking system, RightTrack.Arranged re-employment workshops for displaced employees including planning dates and locations, scheduling facilitators and preparing education packets. Managed transfer-in business from entire US Region by recording and submitting originating office billable expenses, serving as liaison between originating office and local clients, and building and maintaining relationships with clients and candidates across the US.Trained new employees on interoffice systems including Microsoft Office, RightTrack tracking system, Concur expense system and eTime time tracking system. Performed outreach calls to all potential Memphis, TN candidates to encourage initiation of services.Organized special enrichment classes including scheduling speakers, ordering catering services and preparing meeting rooms. These events were planned for candidates, corporate visitors and local staff.Provided technical support for all associates and candidates.Entered, edited and produced 10-20 resumes daily.Tracked office supply orders to ensure costs were kept within budget.Ordered all delivery materials; Served as project manager for 5,000 employee client contract including entering preliminary records, scheduling client specific workshops, maintaining candidate count reports and producing resumes.Coded and submitted all account receivables to corporate office.

The nation's leading behavioral health and employee assistance provider.Sales Support for VP of Sales, South East Market, and VP of Sales, Central MarketManaged sales including all customers with up to 5,000 employees.Created sales presentations using Microsoft PowerPoint for prospective clients.Tracked and updated prospective client database, Salesforce.com.Gathered references and information for prospective client proposals.Accommodated basic performance standards to prospective client's unique demands.Coordinated travel and lodging arrangements for all sales presentations.Managed basic office administrative activities including office supply requisitioning, accounts payable, expense reporting, shipping and receiving, and call routing.

to Global career-transition and organizational-consulting firm that offers career-management and talent-retention services.Client Services AdministratorTyped, edited, and supplied detailed resumes to clients in the tri-state area of TN, AR and MS.Entered daily client activity reports into RightTrack database.Assisted with accounts payables and shipping logs.Collated and bound information packets up to 200 pages to be shipped nightly.Provided receptionist duties including welcoming visitors, routing calls, and assigning office space to candidates.

to established hunting and fishing distribution center.Promotions and MarketingCreated and developed full-color, 200 page catalogue using Microsoft Publisher and QuickBooks.Entered inventory records, including multiple pricing and coding.Managed bookkeeping, accounts payable, purchasing, and expenditure reporting.

GBC, a 300,000 square foot facility on an 89 acre campus, hosts over 11,000 members and has its own fitness center, snack bar, and sports complex.; The Recreation Outreach Center is a 52,000 square foot facility with over 2,000 visitors a month and over 100 programs. Managed promotional and marketing activities of the Recreation Outreach Center, including in-house publications, local fitness publications and the websites.Designed and published informational brochures and maintained website.Produced weekly e-newsletter and monthly printed newsletter.Created advertising for 8 ministry programs.

Managed the activities of the Minister to Children and 3 Associate Ministers by coordinating events and volunteers for events involving over 2,500 children and 200 teachers.Designed and published informational brochures and maintained website.Recorded attendance in 6 ministry programs in Shelby Systems, and internal church management program.Managed internal and external communications, including new member and visitor correspondence.

Managed the responsibilities of the Pastor of Worship and Pastor of Instrumental Music by coordinating events, planning daily activities for multiple ministry programs, maintaining computerized music library, and coordinating Music Ministry public relations.Designed and published informational brochures and managed internal and external communications.Created and revamped administrative systems by switching from hard copy filing system to soft copy filing system.Managed budget requests, purchasing and expenditure reports, bookkeeping and accounts payable.Arranged travel and accommodations for special musical guests.

Managed a 3 person photo lab; developed film, printed and developed photos ranging in sizes from 4"x6" up to 12'x24'; mixed chemicals for photo / film processing.