Cindy Sobus Email & Phone Number

Naperville, Il

Website Content Management, Website Analysis & Reporting, Search Engine Optimization, Search Engine Marketing, Survey Management, Systems Support• Provide day-to-day support of Advanced Claims system including user maintenance, testing new releases, and basic troubleshooting (CSC Advanced Claims)• SharePoint and Custom Portal support and maintenance (MS SharePoint, web based portals)• Corporate and brand websites content management, page creation, page edits, news content, images (Sitefinity)• Search Engine Optimization for brands and search query recognition• Extract and integrate data from web analytic tools, databases, systems for management website and portal reporting to help assess product, brand, and performance• Design, distribute, and provide reporting or custom surveys (using Survey Gizmo)• Provided day-to-day TransGuard e-commerce system support for TGMoveGuard.com including maintenance, troubleshooting, underwriting, moving company qualifications, and customer service support when product was sold online. Created and maintained a vendor database with van line, realtor, and other related contacts. Managed website pages including edits, new pages, and blog posts (Sitefinity). This product line was retired in 2016.

Chicago Western Suburbs Chapter

I am one of the volunteer Leaders for The Well Armed Woman Shooting Chapters - Chicago Western Suburbs in Illinois, a Chicago Suburban Women's only shooting group organized to Educate, Equip, and Empower women shooters of all levels. We are women helping women discover our passion, develop our skills, and build new relationships within our communities. We hold monthly educational meetings and practice at our host range: The Range at 355 in Bolingbrook, Illinois.Schedule: Second Monday of each monthTime: 6:30pmThe Range at 3559003 Murphy Rd - Bolingbrook, IL 60440Website: http://www.range355.com/

Westmont, Il

Provided analytical and technical support to Agents, Account Management, and Corporate Sales to develop, implement, and manage contract carriage agreements in the $122M corporate channel. Provided analytical and implementation support for consumer pricing products.•Negotiated new and renewal contract carriage terms•Performed detailed review of contract requirements to ensure the economics and carrier provisions are consistent with moving services division goals•Ensured compliance with van lines rules and inter brand rules of engagement•Made recommendations to mitigate risk or cost•Advised agents to secure terms that meet financial goals of the channel•Translated contract terms and conditions to provide guidance for revenue processing to ensure accurate implementation of terms and conditions

Westmont, Il

Responsibilities included management for all Desktop support activities for 2,000+ users at corporate headquarters, five US offices, and four global offices. Selected accomplishments included:•Leadership: Managed technical and contractor support staff. Responsible for internal training, development and performance management, within a results driven environment. Reduced incident tickets by 10% through implementing new processes to identify areas for automation as a cost savings initiative•Hardware Refresh: Managed budget for hardware refresh, building collaborative relationships with vendors, migrating to Windows 7, resulted in an increase in user productivity •Microsoft Licensing: Responsibility for managing Microsoft licensing and MSDN subscriptions for IT staff resulting in reduced cost of the volume license count and maintaining IT software compliance •Budget Planning: Projected needs for hardware for the business environment and tools for technical staff •Encryption: Implemented and managed of PGP Whole Disk encryption software on corporate laptops. Implemented migration to Bit Locker resulting in cost savings for encryption solution•Mobility Solutions: Managed Blackberry Enterprise Server, corporate and personal devices, responsible for and implemented security policies for wireless devices•Desktop Policy and Standardization: Responsible for implementation of policies and standards for corporate desktop and laptop computers•IT Procurement/Asset Management: Managed IT purchases, evaluated and recommended technology,Maintained vendor relationships, and hardware/software asset management

Westmont, Il

Was responsible for scheduling and coordinating the workflow of the desktop support team for client SIRVA, INC., in Westmont, IL office•Reviewed activities to ensure that performance met predetermined schedules and standards so that output was correct, complete and met user expectations in accordance to predetermined SLA’s•Conducted daily/weekly meetings and interacted with staff, and with client if necessary to constantly identify ways to improve operations. Maintained physical security of area and monitored operations for breach of security

Westmont, Il

•Acted as functional team leader for the desktop support team for client SIRVA, Inc. in Westmont, IL•Researched, tested, evaluated, and recommended technology platforms for end user computing•Conducted surveys to determine user needs•Responsible for asset management and procurement activities

Westmont, Il

Software Installation on Desktop and Laptop computers (operating system upgrades, MS Office 97 and 2000, Outlook 98 and 2000, Project, Front Page, Visio, other software as directed by department requirements)Desktop and Laptop Hardware Installation and Configuration (replacement of hard drives, motherboards, memory, video cards, network interface cards, modems, scanners, printers, Blackberry, Palm, and other PDA devices)Acct Management in Active Directory (create user accounts,reset passwords, unlock accounts, users to groups, create mailboxes, and check print job status)Operating systems: Win95, Win98, Windows 2000 Professional, and Windows XP Pro

Naperville, Il

Troubleshoot and maintained desktops, laptops, and mobile devices for corporate users•Software and hardware installation on desktop and laptop computers , Novell and NT Administration•Backup support for RS/6000 and AS/400 for Insurance Division, Equipment Inventory

Naperville, Il

•Managed RS/6000 Delphi Infinity System, managed AS/400 Claims System, managed NT Servers for FREEDOM Financial System, and Tracker Insurance System•Managed Database applications, also creating and maintaining users, compacting and repairing database, backups, software updates, creating additional queries and reports •Trained staff on insurance systems and Microsoft office products

Naperville, Il

•Determined compensability, investigation of, reserving of, litigation, medical, and time loss management of claims for occupational compensation and occupational accident insurance program for truck drivers and their helpers insured by TransGuard Insurance Company of America, Inc.

Naperville, Il

•Created all claims reports for department distributed in-house and to external sources, created all merge documents for mailings and tracking vendor information, and created forms used by claims personnel •Created a procedural manual for clerical position, data entry forms, as well as performed all clerical duties as required for claims processing and management

Bs, Telecommunications Management

General Education

Activities and Societies: Powderpuff football, Art Club

National Insurance Crime Training Academy Course, Insurance Fraud Basics, Certificate Of Completion

One of the courses within the General Program, completed and passed test 6/25/15