Cindy Teo Email & Phone Number

Singapore

Singapore

· Assists clients (Buyers and Tenants) to find their dream home that matches their financial goals while helping them navigate the complex process of property sale and rental.· Assists clients (Sellers and Landlords) to market their properties, ensuring that their properties are professionally managed.· Allow clients to enjoy peace of mind by providing the extra mile services and offering advice to solve complex situations to ensure that their sale and rental transactions run smoothly. · Constantly engaging clients by sharing about property trends and giving professional advice.· Partner with industry professionals and the most up-to-date big data technology to deliver the best results for my clients.ACHIEVEMENTS· AwardsGold Award: 2021 - Mar, April, May2022 - May2023 - Mar, April95th position Achiever: Mar 2023Apex Gold Award:2024 - Mar28th position Achiever: Mar 2024· Set the record for highest rent for the landlord for 3 Condo developments (As of Dec 2021)· Brokered highest transacted price records for sellers of some HDBs and Condos.· Maintained a thriving relationship with all customers and expanded sales through warm leads.Read my reviews here: https://www.sri.com.sg/salespersons/r059619e

Singapore

1 Year Contract· Managed a team of 2 Senior Executives and 2 Executives to administer data management programmes and business transformation.· Partnered key stakeholders such as Ministries and Statutory Boards to develop a new digital platform for secure data management and sharing.· Collaborated with IT department to roll out new programs to support policy changes, improve work processes and enhance the service experience of the public.· Managed and approved replies regarding complicated queries.ACHIEVEMENTS· Directly planned and managed IT projects (20 projects concurrently) with multiple key stakeholders on tight deadlines to facilitate nation-wide policy implementation.· Managed, supervised, designed and conducted User Acceptance Testings (UATs).· Work with highly motivated and experienced individuals to optimise work processes.

Singapore

• Managed a team of 15 Sales Associates.• Drove sales through innovative action sales, clearance, promotions, and incentive targets.• Handled matters regarding staff discipline and involved them in service improvement via personal coaching sessions.• Provided trend analysis and acted as primary reporting link between global team merchants and customers to ensure that the products acquired fits customers’ profile.ACHIEVEMENTS• Provided leadership and motivated the team using sales incentives and increased the revenue of the Brand by 60% within 2Qs after joining the company.• Conducted training and coaching with service staff on a day-to-day basis on conversion from non-buying to buying, spend per transaction and average units per sale using DFS’s luxury service delivery methods.• Directly handled customer feedbacks and provide after-sale services - successfully converted 6 customers who were unsatisfied with the Brand’s product and yet decided to buy more products with us due to our service delivery.• Create Professional Video to promote DFS as choice employer https://case.wantedly.com/portfolio/projects/21853.• Planned, coordinated and executed renovation for retail outlet (Tory Burch) and brand exit of retail outlet (Marc Jacobs).

Singapore

• Founded Make a Statement - a Temporary Tattoo company which specializes in premium temporary tattoos for beach and rave parties.• Promote the use of temporary tattoos as accessories vs conventional accessories to people who like to change their accessories often and feels that conventional accessories are not practical in parties and events.ACHIEVEMENTS• Successfully launched marketing campaigns at local bazaars, achieved a revenue of $3000 over a 1-week campaign in Clark Quay.• Built a DIY online-shop (website and carousell) to cater to people who wishes to shop with us anytime and anywhere. http://cindery86.wixsite.com/makeastatementsg• Uses social media (Facebook and Instagram) to create awareness for the company and for our customers to post their reviews and engage with the greater public about our products.

Singapore

• Directly managed 300+ airport security screeners and auxiliary police officers for arrival screening operations.• Involved in client engagement, staff training, managing and counselling staff, analysis of daily operations and also resolve any issues on the ground.• Performed service recovery on behalf of the organisation.ACHIEVEMENTS• Ensuring that customer is satisfied with our services and won new contract operations.• Achieved a cost savings of more than $1M using Lean Six Sigma manpower planning methods.• Designed Airport Taxi Service Officer’s training - crafted training programmes and gave weekly briefings to new staff about Changi Airport operations and Taxi Service Officer’s job scope.• Transferred to Certis CISCO Paya Lebar Division in Jan 2015 as a Shift Controller to manage Auxiliary Police Officers - managed complex operations (1282 deployments per day)

Singapore

• Engaged with public and resolve daily operations issues with high degree of integrity and accountability.• Trained with investigation skills to profile forged documents and people of interest.• Customer service engagement through participation in Service Excellence Initiatives.• Transferred to Corporate Communications Division and handled public and internal communication matters.• Developed skills in public communications, submissions, speech writing, raising tender specifications, project and events management.• Managed enquiries from Ministries and Embassies.ACHIEVEMENTS• Editor of the in-house magazine “Within Borders” - successfully started a new campaign and revamped the magazine by engaging new vendor to create a fun magazine to engage ICA officers.• Committee member of Excel Committee, Service Excellence Committee and Quality Service Management Committee; launched several successful events relating to these Committees to ensure that ICA’s service standard is in line with Public Service 21 Initiative’s core tenets.• Create service training videos - https://case.wantedly.com/portfolio/projects/21854

Singapore

Host live chinese radio show and outdoor events for UFM1003

Bachelor Of Arts - Ba, Theatre Studies, Ba With Merit

Activities and Societies: Radio Pulze, Chinese Drama Club Radio Pulze Station - DJ Director

Cambridge A Levels, Physics, Chemistry, Mathematics, Chinese

Activities and Societies: Chinese Drama Club - Vice President

Cambridge O Levels, English, Mathematics, Chemistry, Physics, Geography, History, Chinese

Activities and Societies: Student Council - Team Leader Chinese Drama Club - Secretary Awarded Outstanding Achievement Award for 2.

Psle, English, Math, Chinese, Science

Activities and Societies: Harmonica Club, Radio Drama Club