Cindy Thai, Pmp® Email & Phone Number

Hong Kong SAR

Toronto, Ontario, Canada

Manages the social media outlets via website, Yelp, Instagram, Facebook and Google Business.- Built and launched the business’s first website, Facebook, and Instagram page to drive traffic and increase visibility – Gained 10 new customers who purchased engagement rings in 8 months- Designed and created print promotional materials for the Grand Opening.

Seoul, South Korea (100% Remote)

Manages $600K+ worth of Enterprise accounts for all of North & South America, Europe and South East Asia regions.- Account manages all Enterprise customers providing a smooth onboarding user journey while supporting other client needs such as billing, technical and renewal support using JIRA, ZOOM, Notion, SLACK and Salesforce. - Liaising between Customer.

Seoul, South Korea

Accountable for planning and managing resources for product launches while keeping stakeholders informed and up to date- Liaised between Product and respective teams to execute on-going Product launches on a bi-monthly basis. - Designed and built the project launch dashboard to allow cross-functional collaboration while maintaining effective communication.

Seoul, South Korea

- Responded to and resolved customer queries concerning plans, pricing and everything else that are not directly product-related- Identifed sales opportunities and support the sales unit by assisting and orienting inbound leads (companies reaching out to us via our support channels).- Contributed to refining our customer journey analysis (metrics analysis.

Phnom Penh, Cambodia

- Taught Grade 3 & 4 English and Social Studies

Toronto, Canada Area

Managed the digital email campaigns for all of CIBC- Executed on-going CRM campaigns for CIBC’s Aventura, Dividend, Select Visa, and Aeroplan cards to ensure that project deliverables were completed on time, within budget and on target.- Created SOW and timelines using PMO designated templates with MS Project Management

Toronto, Canada Area

Manages print projects of $500K+ for Canadian Imperial Bank of Canada (CIBC) and marketing materials for pharmaceutical brands - JANSSEN, MERCK, GlaxoSmithKline (GSK), Taiho, Roche, ALK-Abello, and Novartis Rheumatology and Sandoz.- Daily responsibilities: developing project specifics details for production briefs, project plans, job estimates and purchase.

Toronto, Canada Area

Managed $1.5M+ Person-to-Person portfolio for Canada-wide and sourced promotional materials for Corporate Partnerships.- Planned and executed 8-month campaign to produce 110K+ canvasser kits ensuring quality control and target deliverables were met. Led the revamp of promotional materials by introducing the heart-shaped buttons to increase brand.

Markham

Managed $750K+ on the Victoria’s Secret account for Canada-wide in-store marketing print promotional materials.- Responsibilities included: writing up work orders, liasoning with prepress, production, kitting and shipping departments for execution on large format digital jobs. - Served as the first point of client contact for any print production inquiries.

Aurora, Ontario

Managed administrative duties for the RBC, AMEX and Canada’s Wonderland portfolio assisting two senior account executives. - Responsibilities included: handling quote requests, liasoning between Estimating, Prepress and Production departments for awarded jobs and answered client calls to address inquiries about specific print projects.- Traveled frequently.

Mississauga

Bachelor'S Degree Of Technology, Graphics Communications Management, Gpa 3.6 With Honors

Activities and Societies: RyeTAGA Student Chapter, Enactus (SIFE Ryerson) - Entrepreneurship & Innovation Minor - Dean's list for.

Project Management Professional Certificate, Project Management