Manages the social media outlets via website, Yelp, Instagram, Facebook and Google Business.- Built and launched the business’s first website, Facebook, and Instagram page to drive traffic and increase visibility – Gained 10 new customers who purchased engagement rings in 8 months- Designed and created print promotional materials for the Grand Opening launch in August 2016. - Worked with graphic designers, java programmers, professional photographers and print vendors to produce marketing materials.

Manages $600K+ worth of Enterprise accounts for all of North & South America, Europe and South East Asia regions.- Account manages all Enterprise customers providing a smooth onboarding user journey while supporting other client needs such as billing, technical and renewal support using JIRA, ZOOM, Notion, SLACK and Salesforce. - Liaising between Customer Learning team and clients to offer customized workshops to expand license usage within the software and increase customer retention.

Accountable for planning and managing resources for product launches while keeping stakeholders informed and up to date- Liaised between Product and respective teams to execute on-going Product launches on a bi-monthly basis. - Designed and built the project launch dashboard to allow cross-functional collaboration while maintaining effective communication across involved departments.

- Responded to and resolved customer queries concerning plans, pricing and everything else that are not directly product-related- Identifed sales opportunities and support the sales unit by assisting and orienting inbound leads (companies reaching out to us via our support channels).- Contributed to refining our customer journey analysis (metrics analysis, collection and organisation of user insights and data).

- Taught Grade 3 & 4 English and Social Studies

Managed the digital email campaigns for all of CIBC- Executed on-going CRM campaigns for CIBC’s Aventura, Dividend, Select Visa, and Aeroplan cards to ensure that project deliverables were completed on time, within budget and on target.- Created SOW and timelines using PMO designated templates with MS Project Management

Manages print projects of $500K+ for Canadian Imperial Bank of Canada (CIBC) and marketing materials for pharmaceutical brands - JANSSEN, MERCK, GlaxoSmithKline (GSK), Taiho, Roche, ALK-Abello, and Novartis Rheumatology and Sandoz.- Daily responsibilities: developing project specifics details for production briefs, project plans, job estimates and purchase orders. Liaising with internal Account Managements, Creative, Studio departments and external print vendors through managing the purchases of Direct Mail, which includes computer-to-plate proofs, print, data, imaging and lettershop.- Led the 3-month launch of CIBC’s brand announcement for SIMPLII Financial banking managing 330K+ self-mailer printed pieces and 1.86M legal notification letters worth $2.5M for Canada and foreign countries in August 2017.- Led the production operation through managing a variation of creative files from magazine ads, brochures, and booklets for GSK’s Shingrix Vaccine in preparation for the brand launch in January 2018.

Managed $1.5M+ Person-to-Person portfolio for Canada-wide and sourced promotional materials for Corporate Partnerships.- Planned and executed 8-month campaign to produce 110K+ canvasser kits ensuring quality control and target deliverables were met. Led the revamp of promotional materials by introducing the heart-shaped buttons to increase brand awareness.- Ability to analyze cost comparison amongst a variety of promotional vendors to ensure donor dollars are being utilized to maximum cost efficiency while working closely the Quality Control Team to guarantee HSF quality control standards and processes are met throughout. Created cost comparison analysis reports for projects competitively bid, worked with internal business units to manage margins on procurement activities and ensured donor dollars were utilized efficiently.

Managed $750K+ on the Victoria’s Secret account for Canada-wide in-store marketing print promotional materials.- Responsibilities included: writing up work orders, liasoning with prepress, production, kitting and shipping departments for execution on large format digital jobs. - Served as the first point of client contact for any print production inquiries regarding weekly status updates, substrate recommendations, and developing work-back schedules to meet less than 4-hour turnaround jobs. - Identified a pain inefficiency in the workflow and implemented a user friendly tool to address the needs of the 50+ jobs that came in a week with a variation of deadlines. Resulted in significant decrease in human errors and increased workflow efficiency at no additional cost to the company.- Created the first Standard Operating Procedure manual for effective cross training.

Managed administrative duties for the RBC, AMEX and Canada’s Wonderland portfolio assisting two senior account executives. - Responsibilities included: handling quote requests, liasoning between Estimating, Prepress and Production departments for awarded jobs and answered client calls to address inquiries about specific print projects.- Traveled frequently for off-site press approvals to ensure project quality expectations were met