Chef and Proprietor

• Prep menu items for large events (300-800 people)• Plate and Expedite Food for Server Pickup• Break down and organization of kitchen

Reported to VP, Database queries, query follow-up, and data entry, order processing, provide effective customer service by receiving, investigating, responding to, and resolving inquiries regarding shipments, products, and complaints, heavy professional phone/email interaction with customers, responsible for returns and issue of credits, repairs and spare parts, maintained office, ordered supplies, support the sales team, by providing stock availability, customer account standing, and PR materials, train and mentor new sales reps/agents on workflow and company procedures, policies, merchandise and keep track of inventory in the showroom, responsible for updating prices and informing customers of any changes, daily interaction with warehouse to ensure shipments are processed in a timely manner, following shipments from Italy, involved in decision making for the operations of the company, ensured that company was vendor compliant, implemented new customer service/ sales procedures, responsible for about 50 customers, including Barney’s, Neiman Marcus Direct, travel occasionally to for upkeep of the Neiman Marcus account, investigate charge backs(reversal rate of 83%), coordinate and attend Trade Shows, organize sample sales, was ½ of a team that handled 5.2 million dollars in sales in 2011, proposed stock to clients to clean inventory

Data entry, order processing, customer inquiries, creating various Excel spreadsheets, tracking orders, providing marketing strategies, customize merchandise packages for customers, providing effective methods for lowering inventory, coordinated and attended jewelry tradeshows, field calls from outside sales reps, assist every other department of the company, trained new staff members, performed graphic work by creating promotional materials and visual aids, serve as account executive for a group of top customers, approve ads and allocate funds for Co-op advertising program