Cindy To Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

United States

United States

• Inaugural client facing project/program manager, acting as PMO manager, creating and maintaining all service delivery processes, templates, scheduling, tools and mentorship. • Overseeing all technical services delivery projects from contract signature through execution and delivery to closure. • Supporting Services leadership team with strategic recommendations to ensure a smooth customer experience.• Ownership of program management for large enterprise accounts while maintaining success with mid-market and SMB accounts.• Facilitated repeatable and scalable processes allowing the growth of two additional engineers and one additional project manager within the technical services team.• Implemented best practices of kickoff calls, change orders, time tracking, deployment checklists, formal project closure procedures, and post engagement surveys.

Reston, Virginia, United States

• Responsible for project management, ranging from mid to large size technical deployments, upgrades, and development engagements.• Accurately manage diverse projects, by providing high quality deliverables that meet or exceed timelines and budgetary targets.• Enhanced organization and multitasking skills by managing multiple projects (between 5-7 projects simultaneously).• Experienced in PMO processes and milestones from prepare through configurations, validation, go-live, and project closure. • Enthusiastically build business relationships with clients.• Tracking project progress as well as enhancement and change requests, ensuring projects were completed on time, within budget and meet client desired results. • Leverage technical skills and training to communicate effectively with clients and team members. • Manage technical resources and vendors on daily/weekly project status. • Creation and management of project WBS and RAID Log. • Skilled in effectively communicating to clients and executive management on project RAG status. • Collaborative work style with internal team of Sales, CSM, Support Engineers, Engineering/Product, and SaaS/Cloud team. • Assist in technical deployment documentation including Configuration Build, Solution Design, Validation checklist, and Deployment plans.

• Responsible for project management, ranging from small to mid-size technical deployments, upgrades, and development engagements.• Accurately manage diverse projects, by providing high quality deliverables that meet or exceed timelines and budgetary targets.• Enhanced organization and multitasking skills by managing multiple projects (between 5-7 projects simultaneously).• Experienced in PMO processes and milestones from prepare through configurations, validation, go-live, and project closure. • Enthusiastically build business relationships with clients.• Tracking project progress as well as enhancement and change requests, ensuring projects were completed on time, within budget and meet client desired results. • Leverage technical skills and training to communicate effectively with clients and team members. • Manage technical resources and vendors on daily/weekly project status. • Creation and management of project WBS and RAID Log. • Skilled in effectively communicating to clients and executive management on project RAG status. • Collaborative work style with internal team of Sales, CSM, Support Engineers, Engineering/Product, and SaaS/Cloud team. • Assist in technical deployment documentation including Configuration Build, Solution Design, Validation checklist, and Deployment plans.

Reston, Va

• Maintain scheduling of Professional Services and Training resources • Coordinate weekly notifications to resources on scheduled projects• Analyze site reports submitted by resources• Process billing for all Professional Services engagements and projects• Prepare monthly, quarterly, and yearly financial reports on billable resources• Perform dual responsibilities of Training Coordinator while supporting Professional Services Project Coordinator duties.• Was promoted to Project Manager within one year and seven months of this position.

Reston, Va

• Coordinate customized or certification training for customers and internal employees (Nationally and Internationally)• Manage and maintain registration data through use of Confluence and internal company portal• Implement new registration process during first 6 months of employment, with continued use of process enrichments• Coordinate training logistics: Location/room arrangements, F&B and AV needs for smooth execution of successful training sessions• Respond promptly to customer inquiries and requests• Manage and retain partner contracts • Manage customer and internal user account logins• Collaborate with Finance to ensure accurate revenue records• Create sales quotes for services and training• Onboarding internal staff with Cisco Red Badge Access: performing background checks and database updates. • Assist with monthly expense reports for executive team• Work closely with Customer Success Managers in delivering exceptional service to customers• Was promoted to Project Coordinator within two years of this position.

Fairfax, Virginia, United States

• Solely organize and execute conferences and meetings ranging from 300 to 30,000 attendees.• Lead Manager on 5 meetings per year.• Extensive travel as Lead Manager for 8 meetings throughout this position as well as travel and Lead for Exhibitor Registration for 2 Annual Meetings.• Collaborate specifically with long-term client, American Society of Clinical Oncology. • Maintain a direct communication with clients and accommodate all client requests. • Work collectively with web developers and database administrators to build websites, databases, and custom reports for conferences. • Client interface to collaborate with web developers to building 40 registration websites annually.• Regulate and manage website edits and testing schedules for clients. • Test and submit text edits and functionality changes for registration websites, web services, and email confirmations. • Supervise, train, and manage registration coordinators, support staff, and in-house and onsite temporary staff. • Travel 30% per year to conference sites to manage high volume registration areas. • Assist with high-volume of data clean-up for registration anomalies and reports pre/post events. • Utilize Microsoft Access and Excel daily to pull reports, run rosters, and adjust queries to present weekly reports, onsite reports, and post-show final reports based on client requests. • Supervise registration coordinators to ensure quality badge/material mailings are executed accurately. • Administer customer service trainings: providing sufficient information for representatives to assist conference attendees. • Perform and meet required deadlines and duties in an effective manner.

Fairfax, Virginia, United States

Started as a Customer Service Representative. Answered heavy flow of incoming telephone calls daily. Demonstrated knowledge of event registration, housing, and exhibition information. Performed filing, data entry, and preparation of conference materials for attendees. Reviewed customer service voicemail log daily. Was promoted to Support Team Member within first year of employment. Assisted registration coordinators and managers with show projects, preparation of shipments, pre/post requirements for events, and provided staff relief and coverage when needed. Traveled to the conference site to assist in the registration process of attendees. Assisted customer service department with problem solving strategies when difficult situations arouse. Assisted conference attendees directly through phone and email correspondence. Answered heavy flow of incoming email correspondence daily. Was promoted to Registration Coordinator within six months of this position. Assisted registration managers with planning and executing meetings ranging from 300 to 30,000 attendees. Maintained a direct communication with clients and accommodated all client requests. Supervised and managed in-house and onsite Support Team Members and Temporary Staffs. Traveled to the conference sites to manage high volume registration areas. Assisted with heavy data clean up of registration anomalies pre/post events. Utilized Microsoft Access to pull reports, run rosters, and adjust queries to present weekly reports based on client requests. Solely responsible for managing the registration badge/material mailings. Worked collectively with web developers and database administrators to build websites and databases for conferences. Tested and submitted changes for registration websites. Administered customer service trainings: providing sufficient information for representatives to assist conference attendees. Was able to perform and met required deadlines and duties in an effective manner.

Fairfax, Virginia, United States

• Assist registration managers with planning and executing meetings ranging from 300 to 30,000 attendees. • Travel and work onsite at 12 Meetings throughout this position.• Maintained a direct communication with clients and accommodated all client requests. • Supervised and managed in-house, onsite Support Team Members and Temporary Staff.• Traveled 25% per year to conference sites to manage high volume registration areas. • Assisted with high-volume data clean up of registration anomalies pre/post events. • Utilized Microsoft Access and Excel to pull reports and run rosters based on client requests. • Solely responsible for managing the registration badge/material mailings. • Test changes for registration websites. • Was promoted to Registration Account Manger within two years and seven months of this position.

Fairfax, Virginia, United States

• Assisted registration coordinators and managers with show projects, preparation of shipments, pre/post requirements for events, and provided staff relief coverage when needed. • Travel 25% per year to conference sites to assist attendees in the registration process.• Remain onsite for the duration of the conference to provide administrative support as needed.• Receive faxes, perform data entry, utilize organizational skills to file and store important documents. • Assist the customer service department with problem solving strategies when difficult situations arose. • Assist conference attendees directly through telephone and email correspondence. • Quickly and efficiently answer high-volume of incoming email correspondence daily. • Provided relief to front desk receptionist mastering a multi-line switchboard phone system. • Was promoted to Registration Coordinator within six months of this position.

Fairfax, Virginia, United States

• Answer high-volume of incoming telephone calls daily. • Demonstrate knowledge of event registration, housing, and exhibition information. • Perform filing, data entry, and preparation of identification badges and packages for conference attendees. • Review customer service voicemail log daily and responded to all customer inquiries.• Participate in registration and housing meetings, and perform administrative office work. • Was promoted to Support Team Member within first year of employment.

Fairfax, Virginia, United States

Answered and routed all incoming phone calls on a multi-line switchboard. Greeted clients in a professional and welcoming manner. Corresponded with other agencies via telephone and email to organize complex mortgage title packages for closure. Responsible for the timely and accurate delivery of all documentation and packages. Responsible for procurement of office supplies. Worked as a team with other administrators as needed.

Fairfax, Virginia

Provided assistance to customers in selecting, making, and purchasing merchandise, operated computerized cash register, balanced cash register daily, monitored inventory and stocked shelves, supervised parties of 6-30 children of varying ages, performed closing and opening store duties, helped to recruit customers.

Marketing

Advance High School Diploma

Activities and Societies: National Honor Society, DECA, Select Women's Choir, Dance Team, Vietnamese Student's Association

Psychology