As the Business & Loans Advisor I provide business counselling, loans application analysis and loans monitoring and collections for the corporation. I work closely with clients in the preparation of their business plans including operations, marketing and financial matters. In my role I also conduct informational workshops and seminars for clients and community organizations on topics such as self-employment, business planning, preparing cash flow projections and sources of funding available through CFDC.The mission of The Business Help Centre of Middlesex County is to support our communities through the fostering of business and economic development thereby creating economic sustainability and growth.

• Advise clients on individual business and personal issues related to entrepreneurship.• Counsel clients on business plan development; evaluate business proposals and make recommendations.• Train participants in business skills by presenting seminars and workshops.• Interview and evaluate program applicants to verify eligibility and suitability.• Work within a team to ensure that course curriculum is kept up to date and relevant.• Provide ongoing coaching and monitoring of client progress through review of reports and periodic advisory meetings.• Document client progress, manage client portfolio, and maintain accurate client files.• Actively contribute and participate in Small Business Centre events

* Trained, managed coached and evaluated progress and development of staff* Drove and exceeded departmental performance metrics* Investigated, resolved and escalated customer issues * Created effective in store promotions to drive sales results* Exceeded corporate sales targets consistently

* Coached and trained >100 Fanshawe College students annually in various aspects of visual merchandising and retail store operations* Responsible for initial set up and ongoing management of student learning lab/college store * Created marketing and sales promotions to drive sales* Executed sourcing, purchasing and receiving procedures* Developed strong relationships with numerous departments within the college system as well as external partners

* produced and maintained effective visual store merchandising and presentation* coordinated store events and window displays which received national recognition* developed strong relationships with internal and external customers

* managed and controlled multiple business offerings: Tim Hortons, Convenience Store, Car Wash* recognized as one of Canada's top retail agents with many customer service and performance awards* created effective team culture resulting in exceptional employee retention (75% above average)* executed all purchasing, receiving, accounting and government reporting* improved client base by 46% through superior customer service and strategic market management