Cindy L. Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Exton, Pa, Us

Program/product leadership for iPipeline’s high impact cross departmental initiatives with executive level focus and board visibility. Communicate effectively with executive sponsors, key stakeholders, within the project teams, across departments and with external clients and business sponsors to offer transparency and ensure that projects are completed in a timely and effective manner. ● Program management for the US software localization efforts for iPipeline's newly acquired UK based digital insurance policy admin system (PAS) to complete iPipeline’s end to end solution for the insurance industry. The efforts include building US regulations and product rules into administrating cash value insurance life/annuity products, implementing integration with iPipeline’s digital solutions on new business, underwriting solutions, electronic signature, e-delivery, etc., migrating the deployment from on premise to Amazon cloud. ● Product management for the PAS system, creating and maintaining the product roadmap, directing product functional design, and presenting the PAS system to the product steering committee. Leading the user interface redesign for the PAS system including user persona development, comparative analysis on similar products in the market, information architecture redesign, wireframes design and user interface development.

Exton, Pa, Us

Program management for iPipeline’s high impact cross departmental initiatives with executive level focus and Board visibility. Leading execution teams with leaders from different department for critical technology upgrade and managing conversion of iPipeline solutions for over 100 insurance carriers and brokerage companies. Serving as iPipeline’s primary liaison for multiple insurance companies responsible for providing quality enterprise software solutions. Responsibility encompasses all project management tasks, developing, managing and communicating detailed project plans and ensuring that tasks are completed on time, within budget, and meet or exceed specifications. Extensive experience building solid relationships with client executives and corporate sponsors to guide process improvement initiatives and maximize profitability. Using strategic leadership and industry experience to provide logical insights and quality solutions to assist corporate clients in making informed business decisions. ● Utilize Agile services delivery methodology to lead concurrent multi-phase projects across multiple client engagements with onshore and offshore resources. ● Manage the projects and ensure that the projects are on schedule, under budget, and are delivered with high quality, great customer satisfaction and achievement of target profit goals. ● Manage the release and go-live activities. ● Scope new project work, manage changes in a highly dynamic environment and mitigate risks.● Generate project success criteria, KPI metrics and reporting.● Conduct executive meetings, project status meetings, manage client relationship and maintain customer satisfaction.● Manage and coach people through effective communication. Resource planning for the projects.● Communicate effectively within the project teams, across departments and with external clients and business sponsors to offer transparency and ensure that projects are completed in a timely and effective manner.

London, England, Gb

Oversaw software development groups serving the company’s key digital marketing activities, performed agile project management and built collaboration for the cross-functional teams. Established standardized release process, coding standard, and led major performance diagnostic sessions and load test sessions and provided result analysis and directions.• Agile project management for the company’s intranet site on Sharepoint 2010, working with software development team and QA team and stakeholders from Marketing, HR, Finance, Knowledge Management, Infrastructure, Data Center, to ensure that requirements are implemented with prioritized order, progress and deliverables are on target;• Technical leader for the company’s public facing Internet site on Sitecore 7.0, working with software development team, QA team and stakeholders from Marketing, Infrastructure, Data Center, to ensure the soundness of the infrastructure, performance and technical robustness of the deliverables. Led the establishment of release process and automated build standards;• Led the program review sessions for project major mile markers and provide inputs and directions for the program;• Built collaborations across different teams and led discussions with related to infrastructure changes impacting the applications;• Led performance diagnostic sessions and oversaw performance tuning tasks for the applications;• Led cycles of performance testing, DR testing, deployment and rollback tests and facilitated sign-offs from stakeholders for releases;• Established peer code review process in the program. Conducted code review and provided feedback on best practices.

Santa Barbara, Ca, Us

Quality delivery of services solutions to global corporate clients. Services offering and project management for projects involving implementation and customization of QAD Enterprise Applications such as QAD Enterprise Edition (EE), Enterprise Asset Management (EAM), Product Information Management(PIM), etc. ● Served as subject matter expert for PIM, implemented and directed key projects for corporate clients such as Watts Technologies, Alcon Laboratories, Premier Inc., Brady Corporations, McKesson, McCain Foods, Mouser Electronics, etc. on their new product introduction workflows, global product data synchronization, and master data integration. Ensured projects met clients’ budget and deadline. ● Led QAD key initiatives project on Software Customization and Resale. Strategized methodology and led design of projects.● Served as client focal contact and domain expert for QAD EAM, QAD PIM services engagements and offered critical software enhancement requests to R&D.● Served as a subject matter expert for EAM and EE integrations, implemented and directed key integration projects for corporate clients such as Nexteer Automotive, Twinings, Superior Industries, Watts Technologies, etc. Projects met clients’ budget and deadlines. ● Served as clients’ trusted advisor, performed requirement gathering and gap analysis toward client business needs, offered recommendations and approaches based on software features and services offering, drove professional services business through client engagement. ● Coordinated resources with different functional and technical roles from different countries and resolved critical client issues on scope, time and budget in a timely manner.● Represented QAD technical services team and presented software project management life cycle for ISO audit.

Sg

Technical lead for various Enterprise Incentive Management (EIM) software modules. Project manager using extreme programming methodology, an agile process, for the delivery of EIM software, including planning and strategizing software development process. • Served as focal point for all issues related to software release, including issuing software development and release guidelines, managing progress and deadlines of projects engaging more than 100 developers in three countries. Periodically conducted software team lead meetings, updated Software Organization Leadership and worked with different leaders from each organization.• Led multiple development teams for core modules of EIM applications for design, implementation, and performance optimization.• Led key functional EIM modules development teams, worked with functional design teams, QA, and software organization leadership to implement cross functional, extreme programming methodology.

Allentown, Pennsylvania, Us

Worked as an onsite consultant for JP Morgan Chase and performed Oracle database administration tasks and the development of production on-line credit card application and decision-making systems.

Worked as software consultant for clients in e-commerce businesses, designed the business models and data models and implemented key modules for various data warehouse and CRM solutions.