Cindy Whitehead Email & Phone Number

Brodhead, Wisconsin, United States

Brodhead, Wisconsin

Coordinates client services related to nursery products and assists with sales activities. Supervises part-time client services staff. Provides customers and end users with product support. Communicates order status with clients and coordinates order fulfillment with the Shipping and Inventory Department. Takes and fulfills customer orders for products and.

Madison, Wisconsin Area

working for TEKSystems, placed at State of Wisconsin Dept of Families and Children as a help desk technician.

Waltham, MA

• Answer phone calls, enter tickets for each into Netsuite.
• Maintain the help desk ticketing system. ○ Close 8-15 tickets per day○ Close all tickets within 2-5 days. ○ Assign tickets to fellow IT members.○ Provide feedback / follow up with clients on status of their requests. ○.
• Provide support on network printers (all-in-one) as well as desk side printers
• Setup and deploy Lenovo desktop and laptops
• Troubleshoot active directory issues.
• Update systems with both hardware and software

Burlington, MA

• Answer phone calls, entering tickets.
• Configure, Purchase and Deploy Wireless Access Point system for campus use
• Maintain the help desk ticketing system on SharePoint. ○ Assign tickets to fellow IT members.○ Provide feedback / follow up with clients on status of their requests. ○ Strive for 95% positive feedback.
• Perform backups via Backup Exec
• Provide support on network printers as well as desk side printers
• Purchase, setup and deploy Dell desktop and laptops

Danvers, MA

• Answer phones in a professional manner.
• Call clients when their product returns from service.
• Package and Receive shipments.
• Provide front end support and cashier duties

Manage database administration for entire company. Enhance database performance, perform restores, implement recovery procedures, handle performance tuning and conduct regular system backups. Ensure technical and functional designs meet business requirements.Key projects:*Natural Area Tracking System (NATs) – an access database operating in conjunction.

Applied Ecological Services, Brodhead, Wisconsn

answered all questions regarding native plants and seeds, responsible for all aspects of inventory management and customer care.Key projects:*Create the existing inventory schema*Direct deliveries

Associates Degree, Microcomputer Programming

Associates Degree, Accounting