Cindy D. Whitehead Email & Phone Number

Henderson, Nv, Us

North Las Vegas, Nv, Us

* Responsible for the IT PMO portfolio and Compliance for the Department of Energy* Direct report to the Chief Information Officer

Las Vegas, Nevada, Us

Responsible for the enterprise PMO portfolio for IT, Marketing, Security, Gaming, Hospitality and Business Solutions* Direct report to the Chief Information Officer* Established PMO governance from transition through transformation with a team of 32 Program Managers, Project Managers and Business Analysts

Las Vegas, Nv, Us

• Responsible for the IT PMO enterprise portfolio that includes 125+ active projects at a budget of $200M.• Within 12 months, increased portfolio size by 117% while reducing headcount by 36% and improving on-track delivery status to 98%.• Increased project to headcount ratio from 1.51/PM to 3.26/PM through strong governance and lean process efficiency.• Improved IT PMO Employee Satisfaction Survey scores by 11% within 6 months of assuming position– exceeding the IT organization's median score.• Member of the CIO’s IT leadership team (ITLT).• Designed the IT Center of Excellence operating model. Member of the CIO’s IT Leadership Team.• Member of the CIO’s IT Leadership Team.

Las Vegas, Nv, Us

Tulsa, Oklahoma, Us

Utilized broad scope of industry knowledge toward serving as a Lean continuous improvement expert responsible for establishing operational excellence and best practices across multi-disciplined teams.Increased procedural compliance from 10% to 90%+ and reduced rework by 25% by leading the design of an end-to-end pipeline work in-take processes; reducing safety risks and saving company $531,000 annually on single process.Identified business requirements; standardized end-to-end processes and performance metrics; led organizational change management, risk assessment, and governance including training, reporting, and tools.Assessed energy measurement support challenges - identified 9 key business processes and 18 improvement opportunities.

Designed and patented 2013 Lean FastTrax® Value Stream Mapping tool - the only web-based, integrated Lean value stream mapping analysis & reporting tool that reduces average process mapping time from 40 hours to less than 2 hours – a 95% reduction.

Mumbai, Maharashtra, In

Capitalized on the opportunity to serve as a Senior Consultant focused on Operational Excellence, Organizational Change Management, Transition and Transformation, and Ease-of-Doing Business Projects using Lean Six Sigma tools for 3rd party and off-shore outsourced accounts.

Led corporate business improvement healthcare initiatives across 14 health plans in 12 states. Specialized team reported to corporate CFO. Projects included identifying healthcare cost-reduction and/or business improvement opportunities with quantifiable financial results, standardizing processes and best practices across the enterprise.

Strategically steered GE Healthcare Centricity EHR, EMR, and PM technical support as Director with fiscal responsibility for large-scale capital and operating budget reports, negotiating hardware, software and support contracts, reporting to CEO / COO.

Bangalore, Karnataka, In

Maximized bottom-line results by identifying sales expansion initiatives, Product & Program Management, Transition & Transformation for customer engagements, outsourcing Lean Quality Advisor.

Houston, Texas, Us

Senior Global Account Manager for the Worldwide Managed Services division, including meeting contractual account operation margins and delivering service-level goals without compromising client satisfaction. Served as certified Six Sigma Master Black Belt trainer and mentor to 45K employee outsourced professional services division.

Norwalk, Ct, Us

Led IT division integration project for GE acquisition of five businesses into one, including the relocation of the corporate office from Seattle, WA to Richmond, VA. Played a vital role in directing a technical realignment initiative, reducing operating costs 23%; standardized future technology integrations and acquisitions.