Cindy Wilson Email & Phone Number

Mukilteo, WA, US

Provide support enterprise wide to end users by troubleshooting desktop issues, escalating as necessary, perform software and hardware installations, as well as maintain updates and document activities. Install, configure, and deploy new computers.- Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues.

Provide enterprise wide user support to the largest 100% Native American-owned A&E firm in the U.S., for network and CAD related issues, as well as backup support to the Local Network Administrator, in AK, AZ, CA, CO, ID, ND, OR and WA offices.- Image and deploy desktops and laptops “from out of the box”, to users in office and at all Washington jobsites..

Ensure success of products in an Enterprise environment through testing the scalability, performance, load, stress, and reliability of the software. Work closely with and report to Chief Technology Officer (CTO) in defining project goals and gaining overall product knowledge. In conjunction with the Network Manager, understand the network administration.

Generate CAD practices and installation standards. Document network and various software installation procedures and configurations. Define baseline criteria documents for clients and prospective clients. Maintain computer systems for a high degree of reliability, stability, and standardization of user access and permissions. Provide user support within.

Test company software products, document errors/bugs, assign and track resolution. Work directly with the Chief Technology Officer (CTO) to achieve bug free product releases. Provide technical support, training and problem resolution to customers. Prepare "use of product" screen-cams. Update web site with current product releases, Tech Notes and FAQs..

Generate specific metadata reports per direction and order of Department of Energy (DOE). Develop and maintain core level metadata reports of Structures, Boundaries, Geodetic Control, Transportation, Hydrography, Fences, and Topography metadata, for Hanford Site spatial data.Customize design menus, modify AutoLISP programs, write macros, and script files..

Prepared 2D and 3D conceptual, preliminary and final mechanical component designs, based on defined system criteria to ANSI Y14.5m and ASME standards using AutoCAD. Perform basic engineering calculations, including selection of materials, hardware, components, and all aspects of drafting. Responsible for quality control check of vendor generated drawings.