Responsible for planning, organising, coordinating and directing gambling activities in the store. Ensured compliance with standard operating procedures, gambling board rules, FICA, DoL, OHSA and statutory applicable legislations. Ensured that products and supplies were according to prescribed levels and equipment is serviced and maintained scheduled employees, directed IR issues to HR, and managed personnel files.Delivered positive customer service and harmonious working… Show more Responsible for planning, organising, coordinating and directing gambling activities in the store. Ensured compliance with standard operating procedures, gambling board rules, FICA, DoL, OHSA and statutory applicable legislations. Ensured that products and supplies were according to prescribed levels and equipment is serviced and maintained scheduled employees, directed IR issues to HR, and managed personnel files.Delivered positive customer service and harmonious working environment by coaching, motivating, counselling, and disciplining employees.I managed financial aspects including cash management, banking and loading ATM.I ensured accurate payroll by sending bi-weekly and monthly timesheets to payroll personnel and checking and approving payroll extracts.. Show less

Responsible for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules including recruitment, selection, and induction. Ensured correct job requisitions are received, and liaise with the Resource Centre.Provided feedback on candidates supplied, completed assessments, and controlled recruitment. Forecasted and planned for peak and seasonal labor requirements, briefed assignees on Blu, client operating policies, health… Show more Responsible for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules including recruitment, selection, and induction. Ensured correct job requisitions are received, and liaise with the Resource Centre.Provided feedback on candidates supplied, completed assessments, and controlled recruitment. Forecasted and planned for peak and seasonal labor requirements, briefed assignees on Blu, client operating policies, health & safety, and labor relations issues. Ensured that assignee Handbooks are distributed at inductions, and protective equipment is issued. Managed assignees in accordance with applicable labour legislation and client labor relations policies. Investigated disciplinary issues, managed poor performance, and ensured contingency plans are in place for strikes and unplanned work stoppages. Maintained a harmonious industrial relations climate on client sites, ensured accurate payroll, and maintained a complete record of staff on site. Ensured accurate and timely invoicing, followed up with clients and Credit Control, and maintained contract expenditure within approved pricing schedules. Show less

Ensured the branch's compliance with all relevant legislation, rules and regulations, including FICA and OHSA. Advocated excellent customer service and upheld company policies and procedures. I maintained electronic bingo equipment, company property and assets. Opened and closed the branch as per SOPs, secured premises, conducted cash counts, and reviewed daily reconciliations. Performed daily, weekly and monthly stock takings.Managed staff professionally, conducted training… Show more Ensured the branch's compliance with all relevant legislation, rules and regulations, including FICA and OHSA. Advocated excellent customer service and upheld company policies and procedures. I maintained electronic bingo equipment, company property and assets. Opened and closed the branch as per SOPs, secured premises, conducted cash counts, and reviewed daily reconciliations. Performed daily, weekly and monthly stock takings.Managed staff professionally, conducted training, and managed overall branch operations. Show less

Overseen restaurant operations.