Cristina Cinque Email & Phone Number

Italy

Paris, Île-De-France, France

Led global customer projects from inception to delivery, ensuring successful implementations that aligned with customer objectives and operational capabilities.Worked cross-functionally with product and operations teams to translate customer needs into technical and operational strategies, ensuring seamless execution.Utilized SQL to analyze data and provide technical solutions, optimizing integrations and improving customer satisfaction.Managed customer support operations in LATAM, overseeing a team of two direct reports and ensuring high service standards across the region.Developed and maintained comprehensive documentation for customer support processes and implementation procedures, streamlining operations.Constantly explored technical solutions and process improvements to enhance customer support capabilities and project delivery efficiency, while managing workflows through JIRA.

Spearheaded customer growth initiatives by identifying and capitalizing on new opportunities within existing accounts, driving additional revenue.Managed end-to-end onboarding processes for new clients, ensuring a smooth transition and alignment with customer goals for long-term success.Acted as the primary point of contact for customer issue resolution, working closely with cross-functional teams to deliver tailored solutions.Conducted market research to uncover opportunities within customer portfolios, providing strategic insights to internal teams for growth and retention.Collaborated with product, operations, and sales teams to improve internal workflows and enhance the customer experience through continuous improvement initiatives.

Mexico City, Mexico

Assess customers’ needs during the sales process to enable accounts’ activationProject manage (and supporting) the activation of the customer to meet deadlines and expectationsBuild and maintain strong, long-lasting customer relationships, including customer stakeholdersIdentify new business opportunities among existing customersWork with internal teams, including Product and Operations and Customer Service to develop solutions for existing customers and ensure the timely and successful delivery of our solutionsNegotiate contracts and close agreements to maximize profits

Mexico City Area, Messico

Corporate and BTL Events ManagementKey accounts management, relationship with main and new clientsInternal and external communications management.Project and sales management.Problem solving & decision making.Annual budget proposals and approvals.Sales strategy and projection.Leadership and team management (6 account executives).BTL and Corporate event manager, event production, incentives and and conventions.BTL campaigns proposals and product launches.

Mexico City Area, Messico

Customer / client service.Budget proposal per event.Supplier portfolio management.Coordination of events, conventions and incentives and BTL brand activation.

Londra, Regno Unito

Coordination of sport and entertainment events.PR with the partners of the eventsTalent managementStaff recruitment

Córdoba - Argentina

Team leader of a volunteer project for an NGO, managing and organising promotional activities and fundraising events for the organization.Teaching English and Italian to kids between 5 and 12 years old at the NGO.

Trieste, Italia

Event ManagementGlobal management and organisation of the event.Transversal role collaborating with all the areas of the company. Managing PR within partners and sponsors of the eventResponsible of Social Networks, Hospitality Management and Management of the Jury at the event.Internal and external communications and press officeRelationship Management with main accounts.Interns team leaderProject Leader for different initiatives and collaborations.

Master Degree, Ma Events Marketing Management

Laurea Triennale - Bachelor Degree, Communication