As Supervisor I have a diverse group of over 55 unionized employees for which I serve as Manager and Mentor to a round the clock healthcare unit. • Assist with the new hire orientation process including company policies and procedures, department orientation and job overview.• Actively participate in departmental and organizational programs, performance review, including performance improvement activities, in-services and staff development activities.• As department compliance officer, ensure that employee credentialing matched 3 separate hospital mandates as well as internal controls. • Assist with the implementation of short and long term department plans/goals and business objectives• Work interdepartmentally to coordinate activities and project to ensure customer expectations are met. • Supervise/organize daily workflow of clinical staff to ensure operation efficiency, and compliance as well as give excellent patient care.• Perform all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.• Provide assistance regarding employee relations issues as requested.• Create and maintain required documentation for employee data changes.

As epilepsy technologist I worked with both administrative and clinical staff from multiple departments in order to optimize study results and patient satisfaction in a 24-hour epilepsy unit.• Assisted with recruitment and selection process of qualified applicants.• Assisted with employee orientation.• Collected and maintained required patient information and demographics.• Assisted the administrator with the implementation of short and long term department plans.• Acted as liaison between patient and clinical staff.• Managed inventory replenishment based on current inventory forecasts.• Assisted with the development and implementation of departmental policies and procedures.• Collected and maintained accurate program data.• Presented program and patient data to management.

As a technologist I strove to provide maximum patient care and satisfaction for patient and clinical staff.• Assisted in new employee interviews and department orientation.• Maintained appropriate confidentiality of information in accordance with HIPPA regulations.• Collaborated with Administrative Nursing Supervisor as needed.• Extracted, manipulated and analyzed data trends, and presented this information to the necessary decision makers.• Worked collaboratively across teams and departments to ensure positive customer outcome.

As program coordinator I was responsible for coordinating efforts between program participants, State regulators, Lead Abatement Contractor and Housing and Urban Development (H.U.D) to administer a $1.5 million prototype lead abatement program. communication materials to provided support for program initiatives.• Interviewed program applicants to determined program eligibility.• Obtained all required information needed to generate documentation for program approval.• Ensured program participants adhered to H.U.D, program and state regulations.• Developed and maintained a reporting process that reviewed data to provide satisfactory results to both provider and client while at the same time providing support for department programs and initiatives. • Maintained strict confidentiality of all participants in accordance to Federal, State, H.U.D and program regulations.• Used the information gathered to develop standard reports; drawing conclusions about trends and business performance; presents information to department heads.• Assisted with the development of the annual budget and long-range plan related to project management.• Assisted in creating presentations, press releases, and other communication materials. • Coordinated activities between Program participants, City contractors, H.U.D and licensing department.