• Coordinate and assign task to each member to System department.• Report, follow up and verify the solution of the issues related the management system reported by each member of the company.• Give technical support to the company's hardware.• Train the company's members in the handle to software tools.• Administrative tasks, create reports.• Create a corporate profile for new employees.

Quality Control Analyst – Southwest Airlines Project• Analyze user stories and design documents for testing.• Detect scenarios to test.• Design test cases and generate test data.• Setup testing environments (application server and devices).• Report, follow up and verify product defects.• Participate in agile meeting (planning, daily, retrospective)• Create diagrams and documents with testing approach.• Participate in high level estimations.Quality Control Lead – LAN Project• Analyze user stories.• Define testing scope, test approach, sizing, testing cycles, effort and resources required.• Design Testing Strategya and documents for testing.• Manage testing issues, risks and impediments.• Design test cases and test procedures.• Generate test data.• Review test cases and provide feedback.• Setup testing environments (application server and devices).• Execute functional and regression testing.• Plan and Monitor testing activities progress.• Report, follow up and verify product defects.• Collect and report testing metrics.• Create Test Plan, QC reports and internal documents.• Perform product demos.• Participate in meetings with the customer to define the guideline for each period of work.• Participate in high level estimations.• Coordinate, give support, motivate to each member to QC team.

Quality Assurance Analyst – Arris ProjectQuality Assurance Analyst – Bancor Project• Analyze software specifications, user stories and design documents.• Design integration test cases (end to end and feature oriented)• Execute functional and regression testing.• Report, follow up and verify product defects.• Report product defects.• Verify bug fixing.• Setup testing environments (application server and devices).• Report testing status and gather metrics.

Incident Management Analyst – MercadoLibre.com Proyect• Analyze the issues reported by clients of mercadolibre.com• Determinate the issue is a possible defect. • Analyze and collect technical information related the defect.• Report, follow up and verify product defects.

Quality Assurance Analyst – Intel Project• Analyze software specifications, user stories and design documents.• Design integration test cases (end to end and feature oriented)• Execute functional and regression testing.• Report, follow up and verify product defects.• Report product defects.• Verify bug fixing.• Setup testing environments (application server and devices).• Report testing status and gather metrics.

Organizational Management Development Analyst• Administrative tasks, create reports.• Real time control the fulfillment to forecast of calls and amount of agents available.• Management, analyze and approve the work schedule changes between the agents. • Analyze, manage and implement, different scheme to maximize agents productivity in a contact center.Support Agent • Gives technical support to install all services to consumers Telefónica de Argentina.• Technical support for: Internet Service.• Solve issues related the service through access remote

Data Entry• Insert new data on the DB.• Upload data on the DB for financial institutions.

Support Agent• Give technical support to install all services to consumers Jazztel Spain.• Technical support for services of: Internet, telephony, Voice IP and TV Digital TV.• Solve issues related the service through access remote

My role was to do administrative tasks also Sell and advise about careers and computer courses.