Cintia Ledesma Email & Phone Number

Argentina

Estados Unidos

Catamarca

• Coordinate and assign task to each member to System department.
• Report, follow up and verify the solution of the issues related the management system reported by each member of the company.
• Give technical support to the company's hardware.
• Train the company's members in the handle to software tools.
• Administrative tasks, create reports.
• Create a corporate profile for new employees.

Cordoba

• Quality Control Analyst – Southwest Airlines Project
• Analyze user stories and design documents for testing.
• Detect scenarios to test.
• Design test cases and generate test data.
• Setup testing environments (application server and devices).
• Report, follow up and verify product defects.

Cordoba

• Quality Assurance Analyst – Arris ProjectQuality Assurance Analyst – Bancor Project
• Analyze software specifications, user stories and design documents.
• Design integration test cases (end to end and feature oriented)
• Execute functional and regression testing.
• Report, follow up and verify product defects.
• Report product defects.

Cordoba

• Incident Management Analyst – MercadoLibre.com Proyect
• Analyze the issues reported by clients of mercadolibre.com
• Determinate the issue is a possible defect.
• Analyze and collect technical information related the defect.
• Report, follow up and verify product defects.

Av. Rafael Nuñez N°5584

• Quality Assurance Analyst – Intel Project
• Analyze software specifications, user stories and design documents.
• Design integration test cases (end to end and feature oriented)
• Execute functional and regression testing.
• Report, follow up and verify product defects.
• Report product defects.

• Organizational Management Development Analyst
• Administrative tasks, create reports.
• Real time control the fulfillment to forecast of calls and amount of agents available.
• Management, analyze and approve the work schedule changes between the agents.
• Analyze, manage and implement, different scheme to maximize agents productivity in a contact center.Support Agent
• Gives technical support to install all services to consumers Telefónica de Argentina.

• Data Entry
• Insert new data on the DB.
• Upload data on the DB for financial institutions.

• Support Agent
• Give technical support to install all services to consumers Jazztel Spain.
• Technical support for services of: Internet, telephony, Voice IP and TV Digital TV.
• Solve issues related the service through access remote

My role was to do administrative tasks also Sell and advise about careers and computer courses.

Engineering, Systems Information

I completed 3rd year of Engineering Systems Information at UTN.

Bachelor, Systems Information

I completed 3rd year of Bachelor of Information Systems at the National University of Catamarca.

Course, English

I completed the 3rd year of English at the University of Languages. I have knowledge of Technical English but I was improving the.

Teacher Of Arts, Teaching Visual Arts.

I'm a teacher of arts. I'm able to work in different levels of formal education, i.s: preschool, elementary school, and high school. Also.